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Cordial

Cordial helps marketers use all of their data to better connect with customers across email, SMS, and mobile app.

Strategic Client Success Manager – Enterprise

Client PartnerSalesFull TimeRemoteLeadTeam 51-200Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

$115K - $157K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Strategic Client Success Manager – Enterprise

Cordial

• Own the executive relationship. • Set the strategic direction. • Lead and develop your CSM. • Drive full commercial ownership. • Operate in a three-layer model. • Bring AI into the conversation. • Manage escalations at the highest level. • Protect and grow the portfolio. • Shape the practice. • Represent CS cross-functionally.

Job Requirements

  • 10+ years in an enterprise client-facing role at a SaaS company, with a strong preference for experience in email, SMS, or digital marketing technology
  • A bachelor’s degree or equivalent experience
  • People management experience; you have coached or formally managed client-facing professionals and take their development seriously
  • Experience operating in a solutions-led or delivery-led model where you held strategic and commercial accountability while a technical team owned execution
  • Full commercial ownership of a large, complex book of business; you have carried significant renewal and upsell targets and have a track record of growing net revenue retention
  • Proven C-suite relationship skills; you are comfortable as the most senior person in the room and know how to earn and keep executive trust
  • Genuine technical curiosity; you can engage meaningfully with a client’s data architecture and martech stack and know enough to ask the right questions
  • Genuine curiosity about AI and its application in marketing technology; you follow the space, experiment with tools, and can translate AI capabilities into real business outcomes for clients
  • Comfort using AI tools in your own workflow to drive efficiency, surface insights, and elevate the quality of your client work
  • Excellent communication skills across audiences; you can lead a board-level business review and navigate a complex technical escalation in the same day
  • A proven ability to work cross-functionally and influence without authority, particularly with Product, Engineering, and Sales
  • Strong organizational and prioritization skills; you manage a large, complex portfolio and know what to delegate, what to own, and what to escalate
  • Comfort with ambiguity; you set the standard in fast-moving environments and help others find their footing when things are unclear.

Benefits

  • equity and bonus
  • a robust benefit plan (medical/dental/vision/life)
  • 401k match
  • flexible time off
  • childcare and continued education yearly reimbursements
  • maintaining a healthy work/life balance
  • strong dedication to DE&I efforts
  • an overall respectful and open culture!

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