360dialog — official WhatsApp Business API Provider

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings. • Collaborate with L2 support teams to identify and implement effective solutions. • Troubleshoot WhatsApp API-related issues and resolve technical problems. • Guide partners and clients in navigating the WhatsApp Business ecosystem. • Communicate with WhatsApp / Meta representatives. • Work closely with EMEA onboarding and commercial teams.

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings. • Collaborate with L2 support teams to identify and implement effective solutions. • Troubleshoot WhatsApp API-related issues and resolve technical problems. • Guide partners and clients in navigating the WhatsApp Business ecosystem. • Communicate with WhatsApp / Meta representatives. • Work closely with onboarding and commercial teams.

• Partner with agencies and enterprise clients to turn WhatsApp into a measurable channel • Analyze campaign performance, customer journeys, and business data • Develop data-driven recommendations to improve client outcomes • Design scalable WhatsApp growth strategies • Build performance measurement frameworks • Guide clients in defining meaningful KPIs and success metrics • Lead strategic performance reviews • Identify opportunities to expand client adoption • Educate agencies and clients on Performance Messaging

• Act as a trusted strategic advisor, helping enterprise clients transform WhatsApp into a measurable growth channel. • Diagnose client challenges by analyzing business goals, customer journeys, and performance data. • Develop data-driven growth strategies tailored to different industries, driving measurable business outcomes. • Lead Executive Business Reviews, workshops, and strategic consulting sessions. • Translate complex client requirements into actionable recommendations. • Build long-term executive relationships based on trust, strategic guidance, and measurable impact. • Drive commercial growth by identifying new opportunities and expanding existing programs. • Continuously educate clients on industry trends, best practices, and new product capabilities.

• Act as a trusted strategic advisor for enterprise clients • Diagnose client challenges and identify growth opportunities • Develop data-driven growth strategies tailored to industries • Lead workshops and strategic consulting sessions • Translate client requirements into actionable recommendations • Build long-term executive relationships based on trust • Drive commercial growth by identifying new opportunities • Continuously educate clients on industry trends and best practices

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. • Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. • Work from anywhere in the world with full remote flexibility. • Receive a competitive salary package that reflects your skills, experience and achievements.

• Create and publish Content which gets found by leads, search engines and LLMs • Staying informed and up-to-date about latest developments in the messaging ecosystem

• Build relationships with key stakeholders of the Agency and Messaging Ecosystem • Close Deals

• You'll join the Messaging Platform team - the core of our product - working on the backend systems that power partner and client APIs, WhatsApp channel lifecycle, billing, integrations, and more. • This isn't a ticket-grinding role. You'll own domains, shape architecture, and see the downstream impact of your decisions directly in production. • We work in Python across services that need to be correct, observable, and maintainable - not just fast to ship. You'll work closely with a small, experienced team and a tech-first leadership that values deep understanding over surface-level velocity.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. • Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. • Work from anywhere in the world with full remote flexibility. • Receive a competitive remuneration package that reflects your skills, experience and achievements.