Role Description The Senior Project Manager (SPM) is responsible for working with a wide range of stakeholders to plan, schedule, execute, track, and deliver roadmap projects on-time, on-scope, and on-quality. The PM will partner with technical product management, engineering, QA, and business partners to identify and honor critical milestones, remove obstacles or risks that threaten a successful delivery, and to lead agile teams to completion of commitments. - Chief promise keeper for achieving agreed upon milestones in committed projects/programs, as well as maintained software. - Proactively identifies and removes impediments to ensure successful delivery of team commitments across a program. - Actively monitors schedule compliance – i.e., enforcing and/or monitoring, and escalating when there is a potential issue across a program. - Owns and drives issue resolution and risk mitigation across a program. - Ensures teams/stakeholders focus on both intermediate milestones and end-to-end delivery of the user experience. - Drives commitments to completion on-time, on-scope, and on-quality across one or more program. - Facilitates the successful release of projects/programs (e.g. Go/No Go meetings, documented release plans, etc.). - Monitors and drives tech ticket maintenance and resolution. - Coaches and facilitates one or more scrum teams, and also leads other Project Managers. - Champions agile methodologies throughout the development process. - Ensures understanding of and execution of the SDLC. - Monitors team progress and redirects as needed for success. - Actively shields the team from distractions during the sprint. - Monitors and nurtures the health/morale of team. - Ensures all projects/programs are executed with excellence. - Understands and tracks roadmap commitments after proper prioritization. - Recognizes cross-project and cross-team interdependencies and communicates accordingly to expose and mitigate potential risks. - Escalates issues across impacted projects and teams. - Ensures the charter is complete, approved, and a living document to reflect the current state of a project/program. - Establishes team norms that participants support. - Maintains a precise and accurate decision log that is communicated to stakeholders to ensure visibility and traceability for key decisions. - Executes successful kick-offs, iteration 0’s, and dependency resolution. - Maintains project artifacts. - Effectively communicates within and across teams to ensure successful collaboration. - Demonstrates skills in leadership, negotiation, conflict management, communication, and critical thinking. - Owns and manages communication plan for project. - Adjusts communication style and delivery for team/audience. - Diplomatically addresses issues with a wide variety of stakeholders. - Works out dependency issues and escalates when necessary. - Takes and shares accurate notes with the right level of detail for the intended audience. - Owns agenda creation (establishing, circulating, and keeping refreshed), including appropriate attendee identification, invitation, and confirmation that required attendees can/do attend. Qualifications - Bachelor's degree in Business, Information Technology, Computer Science or related field preferred. Advanced degree is a plus. - In depth knowledge of software development and adoption, ideally in Ed Tech preferred. - Project management experience required, demonstrated by a minimum of 5 years as Project Manager, managing a project timeline, resources, and scope in order to meet business requirements. - Self-motivated and well-organized; able to prioritize tasks and work well under pressure. - Outstanding oral and written communication skills required. - Strong organizational, planning and prioritization skills required. - Adequate product knowledge and understanding of markets/customers. - Proven ability to build and lead strong teams, as well as other Project Managers. - Experience building and scaling highly-engaged, high performing product teams in a fast-paced SaaS environment. - Exceptional problem solving skills. - History of building effective relationships at all levels. - Ability to function successfully across matrix environments. - Scrum master experience as a coach/facilitator and proficiency in an agile project management environment are required. - Project Management Professional (PMP) certification is a plus. - Certified Scrum Master (CSM) certification is a plus. - Experience in consulting, working with business partners, and external vendors utilizing both traditional and rapid/lightweight project management is desired. Competencies - Ability to work with cross-functional teams in an agile software development environment. - Adept at leading dispersed team members across offices/time-zones. - Adaptable to changes in business opportunities and priorities. - Diplomatic in managing expectations, behaviors, and personalities. - Ability to see the big picture of a project/program, as well as the detail necessary to drive its successful delivery. - Comfort with driving issues and risks to resolution/mitigation. - Resilience in proactively removing impediments to ensure successful delivery of team commitments. Benefits - The pay range for this position is between $80,000 - $130,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. - An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.