McGraw Hill LLC.
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The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
80 Jobs
Content Data Analyst/Researcher
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description Are you interested in making a difference in the lives of others? The McGraw Hill Higher Education team thrives on building meaningful relationships with educators to maximize the potential of every learner. This is a unique opportunity to have a far-reaching impact on student success as well as impact the educational technology industry. McGraw Hill, the leading provider of digital and print educational resources, is looking for a Content Data Analyst & Researcher for our Higher Education team. This individual serves as the data and research engine of the Content Courseware and Curriculum Teams, providing the analytical rigor, market intelligence, and curriculum insight necessary to drive evidence-based content decisions. This role partners closely with the Curriculum Strategy Manager and Content Courseware Team to close the feedback loop between content performance, learner outcomes, and market needs. This is a remote position open to applicants authorized to work for any employer within the United States. What you will be doing: - Conduct structured curriculum, market, and competitive research across relevant disciplines, analyzing course structures, learning objectives, topic coverage, industry trends, competitor offerings, pricing, formats, go-to-market strategies, product-market fit indicators, and emerging developments in education, academia, professional fields, and educational technology to identify opportunities, gaps, and future curriculum needs. - Build, maintain, and continuously improve organized research repositories, knowledge bases, content management systems, documentation standards, tagging taxonomies, competitive matrices, trend logs, watchlists, and tracking tools that support scalable operations, AI content ecosystems, prompt development, content accuracy verification, benchmarking, governance standards, and accessible knowledge sharing. - Synthesize and integrate secondary research, primary research, customer feedback, sales data, platform analytics, instructor input, and market intelligence into actionable insights, curriculum recommendations, product proposals, curricular spines, topic hierarchies, investment cases, ROI analyses, and data-driven recommendations that inform portfolio strategy, content planning, and new product development. - Design, maintain, and analyze data collection frameworks, dashboards, QA metrics, content performance indicators, learner engagement trends, quality measures, production velocity data, and dynamic content delivery signals to identify improvement opportunities, measure production impact, support evergreen content updates, and enable AI-driven optimization. - Plan, facilitate, and analyze customer research initiatives—including focus groups, user research sessions, discussion guides, surveys, research instruments, synthesis frameworks, and ongoing feedback repositories—while building relationships with educators, learners, partner institutions, and stakeholders to capture longitudinal insights and ensure product decisions reflect real user needs. - Collaborate closely with the Curriculum Strategy Manager, Content QA Specialist, Pod leadership, and cross-functional stakeholders within an agile environment to communicate research progress and findings, adapt priorities and methodologies, improve workflows and processes, leverage AI tools and emerging research techniques, maintain expertise in analytics and automation technologies, and demonstrate a continuous improvement and fail-fast learning mindset. Qualifications - Bachelor’s degree (or equivalent experience) in Data Science, Research Methods, Education, Business Analytics, Information Science, Communications, or a related field, with a preferred advanced degree in a relevant discipline. - 3+ years of experience in data analysis, market research, content/learning analytics, and conducting qualitative and quantitative research, including synthesizing findings and communicating actionable insights. - Strong analytical and technical skills, including proficiency with data visualization and analytics tools (e.g., Tableau, Power BI), experience with secondary market research, competitive analysis, industry trend tracking, and the ability to contribute to investment case development and ROI analysis. - Demonstrated experience maintaining documentation systems, databases, content repositories, CMS/DAM platforms, content tagging systems, taxonomies, content metadata, learning object analytics, and familiarity with AI-driven content ecosystems. - Excellent written, verbal, and presentation skills, with the ability to communicate complex data to non-technical audiences, facilitate focus groups, user interviews, and other qualitative research activities, and effectively manage stakeholder engagement. - Experience or familiarity with higher education, EdTech, educational publishing, curriculum development, agile or iterative project environments, and a strong ability to manage multiple workstreams in ambiguous, fast-paced settings while leveraging AI tools to enhance research and analysis workflows. Benefits - The pay range for this position is between $71,300 - $92,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. - A full range of medical and/or other benefits may be provided, depending on the position offered.
Content Quality Assurance Specialist
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description Are you interested in making a difference in the lives of others? The McGraw Hill Higher Education team thrives on building meaningful relationships with educators to maximize the potential of every learner. This is a unique opportunity to have a far-reaching impact on student success as well as impact the educational technology industry. McGraw Hill, the leading provider of digital and print educational resources, is looking for a Content Quality Assurance Specialist who is responsible for establishing and enforcing quality standards across all AI-generated and human-reviewed content produced within the Curriculum Pod. This role serves as the critical checkpoint between content production and publication, ensuring that courseware meets instructional, technical, editorial, and compliance standards. As the organization transitions to AI-powered content development, the Content QA Specialist will adapt quality frameworks to address the unique challenges of AI-generated content, including: - Accuracy verification - Academic integrity - Pedagogical soundness - Brand alignment This is a remote position open to applicants authorized to work for any employer within the United States. What you will be doing: - Designed and executed comprehensive QA review processes for AI-generated and human-authored course content, evaluating accuracy, instructional quality, formatting, accessibility, copyright readiness, and compliance; developed and maintained QA rubrics, checklists, and standards documentation aligned with an evolving AI-first content development model. - Collaborated with the Content Creation Manager to implement quality gates throughout the production pipeline, ensuring defects were identified and resolved prior to publication; maintained and updated quality standards frameworks as AI authoring tools and content delivery mechanisms evolved. - Reviewed content metadata, tagging structures, and topic hierarchy alignment to verify accurate asset classification within the AI content ecosystem and support content discoverability and organizational standards. - Partnered with the Content Data Analyst/Researcher to analyze quality trends, identify recurring error patterns, and drive data-informed improvements to production workflows and overall content quality. - Evaluated AI-generated content for accuracy issues, hallucinations, outdated information, and pedagogical inconsistencies, escalating concerns through appropriate channels; contributed to the continuous improvement of prompt engineering guidelines and AI authoring templates based on QA findings. - Supported accessibility compliance reviews to ensure adherence to relevant standards (e.g., WCAG, Section 508) and documented, tracked, and communicated quality metrics to Pod leadership, providing clear visibility into content quality performance and improvement opportunities. Qualifications - Bachelor’s degree in Education, English, Instructional Design, or a related field - 3+ years of experience in content quality assurance, editorial review, or instructional design, preferably within higher education, EdTech, or digital publishing environments - Experience reviewing, auditing, or evaluating AI-generated content, with a strong understanding of common AI content limitations, risks, inaccuracies, hallucinations, and pedagogical inconsistencies - Strong attention to detail with the ability to assess content across instructional, editorial, and technical dimensions simultaneously, ensuring overall quality, clarity, and instructional effectiveness - Familiarity with accessibility standards and compliance requirements for digital educational content, including relevant frameworks and best practices - Experience working in agile production environments, including sprint-based review cycles, with the ability to adapt to iterative workflows and fast-paced content development processes - Proficiency with content management systems, learning object repositories, or similar platforms, supporting efficient content organization, review, and publishing workflows Benefits - The pay range for this position is between $62,000 - $80,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. - A full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
Supervisor, Instructional Designer, 6-12 ELA
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description At McGraw Hill, we are looking for a Supervisor, Instructional Designer, 6-12 ELA for our K-12 division literacy programs. You will be a valued leader within a collaborative group of Instructional Designers, closely partnering with teams focused on content, product management, and creative media while overseeing a network of external vendors to ensure quality and alignment across projects. Your responsibilities will include: - Supervise a dynamic team of Instructional Designers, guiding their efforts to create impactful educational content while serving as a mentor who offers constructive feedback and fosters growth and development. - Build bridges across teams and functions, partnering with diverse groups to develop digital programs from inception to execution, leveraging expertise across disciplines. - Encourage a culture of creativity and experimentation, fostering an environment where new ideas flourish, are refined, and drive meaningful outcomes. - Oversee an extensive network of external vendors, ensuring alignment with project objectives and maintaining consistent quality standards. - Make informed decisions to allocate resources effectively and manage operational initiatives for tactical and strategic delivery. - Create an environment where diverse perspectives are valued, and trust and appreciation thrive, driving talent management initiatives that support current and future team success. - Maintain awareness of industry trends and market dynamics, leveraging external networks and perspectives to inform strategic decisions and enhance products and services. - Maintain strong relationships with senior leaders and colleagues, facilitating alignment, articulating customer needs, and driving collective success. Qualifications - Bachelor's or Master's degree in Education, English Language Arts, Instructional Design, Instructional Technology, or a related field required. - 4+ years of experience working in digital content development, including the creation of teaching and learning materials within the education sector. - Demonstrated knowledge of instructional design research, theory, and application, with a proven track record of creating and implementing interactive educational materials, multimedia, and learning games. - Some prior experience managing and leading teams, with the ability to guide and support others toward shared goals. - Experience managing multiple projects simultaneously within tight deadlines and budgets, ensuring quality and on-time delivery. - Basic knowledge of HTML and CSS, with some experience using authoring tools, learning management systems (LMS), and content management systems (CMS). - Some ability to create and visualize animated and interactive content, bringing engaging learning experiences to life. Benefits - The pay range for this position is between $82,100 - $85,000 annually, depending on job-related knowledge, skills, experience, and location. - A full range of medical and/or other benefits may be provided, depending on the position offered.
Metadata Manager
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description McGraw Hill, the leading provider of digital and print educational resources, is looking for a Metadata Manager that designs and implements metadata strategies to optimize content discoverability, organization, and accessibility across MH platforms. Collaborating with cross-functional teams, the Metadata Manager ensures metadata standards align with industry best practices and support enterprise-wide content management goals. Additionally, the Metadata Manager plays a key role in maintaining metadata integrity, developing guidelines, and training content-related stakeholders on metadata implementation and usage. This is a remote position open to applicants authorized to work for any employer within the United States. What you will be doing: - Support and maintain metadata schemas, taxonomies, and ontologies to ensure consistent organization and discoverability of MH content across platforms. - Collaborate with product teams, content creators, and developers to implement metadata strategies that enhance user experience and support business objectives. - Train stakeholders, including authors and vendors, on metadata best practices and tools through live sessions, video tutorials, and documentation. - Conduct audits to ensure metadata accuracy, compliance with accessibility standards, and alignment with industry best practices. - Support the integration of metadata into MH’s digital tools and workflows, working closely with TPMs and developers to ensure seamless functionality. - Stay informed on advancements in metadata standards, digital content management systems, and related technologies to implement innovative solutions that maintain MH’s competitive edge. - Provide expertise to curriculum, platform, and content teams by creating metadata-driven solutions, product samplers, and POCs. - Represent MH’s metadata expertise at trade shows, conferences, and sales meetings as needed. Qualifications - Educational background of a Bachelor's degree in a related field (or equivalent experience), with an advanced degree preferred — ideally an MA in Information Science, Metadata Management, or a related discipline. - 3–7 years of experience in metadata management, taxonomy development, or related fields, preferably within the education or publishing industry. - Hands-on experience with metadata tools and CMS platforms, with at least 5 years preferred, demonstrating the ability to manage and implement content strategies at scale. - Proficiency in training and enabling teams to adopt and implement metadata strategies, tools, and best practices effectively. - Experience with AI and LLMs, including at least 2 years (preferred) of designing prompts, evaluating outputs, and identifying bias using industry-standard large language models. - Technical literacy including a basic understanding of HTML tags and CSS properties, along with strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). - Familiarity with accessibility standards and their practical application to metadata strategies, ensuring inclusive and compliant content practices. - Flexibility for travel of up to 25% of the time, as required by the role. Benefits - The pay range for this position is between $108,175 - $120,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - An annual bonus plan may be provided as part of the compensation package. - A full range of medical and/or other benefits, depending on the position offered.
Content Creation Manager
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description McGraw Hill, the leading provider of digital and print educational resources, is looking for a Content Creation Manager to join our Higher Education team. The Content Creation Manager is a senior contributor within the Content Courseware Team, responsible for orchestrating the end-to-end AI-assisted development of digital learning content. Operating at the intersection of instructional quality, AI tooling, and agile content production, this role is critical to our transformation from legacy development models to a scalable, data-informed content ecosystem. The Content Creation Manager ensures that content is produced efficiently, meets rigorous pedagogical standards, and aligns with market-driven curricular priorities established by the Curriculum Team. What you will be doing: - Leading the production of courseware content through AI authoring platforms, directing prompt workflows, content generation cycles, and human-in-the-loop review processes to ensure instructional integrity. - Managing the content development lifecycle from initial asset generation through QA handoff, coordinating with Content QA and Content Data Analyst/Researcher to maintain quality benchmarks and production timelines. - Partnering with the Curriculum Strategy Manager to ensure content aligns with the established curricular spine, topic hierarchies, and learning objectives for each discipline. - Driving adherence to agile development standards across all production workflows, participating in sprint planning, retrospectives, and continuous improvement initiatives. - Developing and maintaining prompt engineering frameworks, content templates, and production playbooks that enable consistent, scalable content generation. - Evaluating and adopting emerging AI authoring tools and shared services, identifying opportunities to reduce manual effort and improve content velocity. - Ensuring content assets are properly tagged, structured, and integrated within the AI content ecosystem to support dynamic delivery and evergreen updates. - Contributing to financial modeling and investment case development for content production initiatives, tracking cost-per-asset metrics and production ROI. - Championing the elimination of legacy development artifacts (brand-specific instructor resources, manual indexing, snowflake custom builds) in favor of scalable, standards-based solutions. - Mentoring and developing content production staff, embedding AI and data literacy across the team. Qualifications - Bachelor's degree in Education, Instructional Design, Communications, or a related field; Master's degree preferred. - 5+ years of experience in content or curriculum development, with at least 2 years in a management or lead capacity. - Demonstrated experience with AI content generation tools, prompt engineering, and human-in-the-loop production workflows. - Strong project management skills with experience in agile methodologies (Scrum, Kanban, or equivalent). - Proven ability to manage cross-functional relationships and coordinate across curriculum, QA, and data teams. - Familiarity with content tagging, metadata standards, and learning object repositories. - Experience in higher education, EdTech, or digital publishing strongly preferred. - Financial literacy with the ability to contribute to business cases, track budgets, and assess production economics. Benefits - This is a rare opportunity to bring your design expertise to a team that is actively reimagining how educational content gets built — with the autonomy to experiment, the support to grow, and the satisfaction of seeing your work directly shape what learners experience. - The pay range for this position is between $100,000 - $122,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. - An annual bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.
Senior Software Engineer
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description The Senior Software Engineer will play a key role in advancing the Content Acceleration team’s internal authoring platforms by delivering scalable, high-quality software that improves how educational content is created, managed, and delivered. This role combines strong technical expertise with collaborative problem solving to design and implement modern web applications, services, and platform capabilities that support efficient content development workflows. The position requires a hands-on engineer who works closely with product and engineering teams to translate business requirements into reliable solutions while contributing across the full software development lifecycle. In addition to technical delivery, the role will mentor other engineers, promote engineering best practices, and help strengthen the team’s overall technical execution and collaboration. This is a remote position open to applicants authorized to work for any employer within Canada. - Design, develop, and maintain scalable services and web applications that support internal authoring platforms for educational content creation. - Collaborate with product managers, content teams, and engineers to translate business requirements into effective technical solutions. - Contribute across the full software development lifecycle, including design, implementation, testing, and deployment. - Build reusable components and services that enable efficient content creation and publishing workflows. - Mentor and support other engineers through code reviews, technical guidance, and knowledge sharing. - Promote engineering best practices including code quality, testing, documentation, and maintainable system design. Qualifications - Bachelor's degree in related field or equivalent experience preferred. - Expertise in both front-end and back-end modern web development. - Ability to balance long-term goals with short-term iterative delivery, focusing on incremental customer value. - Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders. - Familiarity with CI/CD pipelines, production deployment, and building fault-tolerant systems. - Curiosity, adaptability, and a hands-on approach to problem-solving. Requirements - Experience with our tech stack: Go, Java, TypeScript, Angular, AWS, Kubernetes, and CI/CD tools like CircleCI. - Background in education technology or mission-driven industries. - Familiarity with accessible design principles and practices. - Expertise in utilizing AI in an engineering environment to augment work. Benefits - The pay range for this position is between $136,000 - $159,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - An annual bonus plan may be provided as part of the compensation package. - A full range of medical and/or other benefits, depending on the position offered.
Associate Instructional Designer, Math (K-5)
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description McGraw Hill, the leading provider of digital and print educational resources, is looking for an Associate Instructional Designer, Math (K-5) for our School division. As an Associate Instructional Designer, Math (K-5), you will be a valuable member of a collaborative group of Instructional Designers, closely partnering with teams focused on content, product management, UX, and creative media. You will create robust digital tools, curriculum, and learning solutions in a variety of formats that are used by millions of educators and students every day. The Associate Instructional Designer, Math (K-5) is a digital savvy content and curriculum expert, responsible and accountable for assembling high-quality content based on specific product requirements for Math programs. This is a remote position open to applicants authorized to work for any employer within the United States. This is a Project Status Worker (PSW) role with an end date of 09/30/2028. What you will be doing: - Build and maintain digital products using authoring tools by following best practices, including metadata tagging, concept mapping, digital editing, and accurate build documentation. - Through a UBD process, design, storyboard, and develop digital curriculum assets such as eBooks, interactives, simulations, games, videos, and virtual labs. - Review manuscripts, create storyboards, and contribute during alpha and beta builds, as well as digital launches with vendors — including creating templates, trackers, and content development guidelines. - QA vendor work to ensure it adheres to established guidelines and contribute to user testing under the leadership of management and Senior team members. - Collaborate with cross-functional teams to ensure product requirements, project schedules, and goals are met on time, while meeting all intermediate and final deadlines. - Partner with Instructional Designers during product build, serving under Senior members of the team. - Identify, test, troubleshoot, and follow up on technical bugs and enhancements in authoring tools and platforms, helping to define requirements for improvements when necessary. - Become an expert in accessibility, with heavy contributions to this area throughout the product development process. Qualifications - Bachelor’s or Master’s degree in Instructional Design, Education, Mathematics, Instructional Technology, or related field required. - 0-2 years’ experience working in digital content development that includes teaching and learning materials. - Experience with authoring tools, learning management systems, and content management systems. - Previous K-12 teaching experience. - Ability to create and visualize animated and interactive content. - Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Benefits - The pay range for this position is between $54,500 – $55,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - A full range of medical and/or other benefits may be provided, depending on the position offered.
VP, Software Engineering
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description McGraw-Hill's Higher Education engineering team builds products that millions of students and instructors rely on every day — courseware, adaptive learning, and the data systems that make personalized education possible at scale. This VP of Engineering role sits at the center of that work. - Define and drive engineering strategy - Lead and develop experienced engineering leaders - Build systems for people to grow and thrive - Recruit like it's a competitive sport - Design organizations that scale - Partner with product, sales and marketing — deeply and continuously - Navigate shared engineering effectively - Own your budget and spend it well Qualifications - Bachelors Degree (Computer Science, Computer Engineering, or related field, or equivalent experience) - 15+ years of professional experience, including at least 8 years in progressively senior engineering leadership roles. - Superior financial acumen with the ability to drive efficient software engineering and operational practices while managing a budget of $20m+ and a staff of more than 150 professionals. - Strong technical leadership in a product-engineering environment is required. - Strong track record of delivering scaled software products to millions of users with at least $500m of annual revenue. - Proven track record of superior tactical delivery in service of the business strategy. - Proven experience in building, managing, and developing high-performing teams. - Experience leading globally distributed teams, including offshore, nearshore, and vendor-managed organizations. - Keen business sense. Ability to communicate technical information in a clear and actionable way to non-technical stakeholders. - Stay current on emerging software technologies and solutions. - Demonstrated ability to build and maintain strong customer relationships. - Exceptional problem solving, analytic and diagnostic skills. - The candidate must also possess a strong full-stack software background, with a focus on usability, accessibility, and scalability. - Highly motivated, proactive, collaborative team player with the ability to persuade others and influence outcomes. Requirements - Prior experience in the EdTech industry, especially the Higher Ed market, is a significant plus. - Prior experience with data driven products. - Familiarity with adaptive learning, data/personalization platforms, or LMS ecosystems. - Experience leading engineering through a significant platform migration or modernization effort. - Deep experience within the media industry is a plus. Benefits - The pay range for this position is between $250,000 - $310,000 annually. - An annual bonus plan may be provided as part of the compensation package. - A full range of medical and/or other benefits, depending on the position offered.
Enterprise Account Specialist
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description The Enterprise Account Specialist is responsible for managing the operational execution of McGraw Hill's Affordable Access (AA) program, ensuring seamless digital content delivery to colleges and universities while maintaining the accuracy of sales transactions, billing, and revenue processes. This role partners with internal teams and external distribution partners to support account renewals, optimize operational workflows, and drive revenue growth. The ideal candidate is highly analytical, organized, and collaborative, with the ability to manage complex operations, resolve issues independently, and build strong cross-functional relationships that support institutional partnerships and student success. This role is a remote position, open to applicants authorized to work for any employer within the United States. What you will be doing... - Create and execute strategies aimed at growing Affordable Access at existing accounts. - Take ownership of tracking, maintaining, and ensuring the accuracy of pricing product specifications, and delivery of McGraw Hill digital content via our AA programs. - Independently manage relationships and communication with all stakeholders, both internally at McGraw Hill and externally with all channel, bookstore and distribution partners, related to our AA Business and Revenue. - Develop strategies for oversight of codeless offer set ups, ensuring timely delivery of digital content to students while proactively resolving issues as they arise throughout the term. - Responsible for achieving revenue growth goals associated with installed Affordable Access programs. - Provide AA pricing recommendations in collaboration with LTRs and support District Sales teams in implementing pricing strategies that result in expansion of existing Affordable Access programs. - Utilize sales dashboards, Tableau, Rockbook, and sales reports to identify Affordable Access account expansion opportunities and work closely with LTRS to execute plans and campaigns to target those opportunities. - Manage updates to products, pricing, and delivery while auditing data provided by external channel partners to ensure accuracy and safeguard McGraw Hill AA Revenue. Qualifications - Bachelor’s degree with a general understanding of the Higher Education market. - 1-3 years of experience as a Sales Support Specialist or Implementation Consultant. - Strong analytical, decision making, and project management skills. - Exceptional attention to detail and the ability to independently solve problems, resolve issues, and thrive in a rapidly evolving work environment. - Proven ability to build and maintain strong external and internal relationships while managing and overseeing large amounts of data associated with Enterprise Sales. - Strong verbal and written communication skills, proficiency in Microsoft Office Suite and advanced Excel skills. Benefits - The pay range for this position is between $53,100 - $60,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - An annual bonus plan may be provided as part of the compensation package. - A full range of medical and/or other benefits, depending on the position offered.
Business Technology Owner - AI
McGraw Hill LLC.The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.
Role Description As a Business Technology Owner - AI, you will play a key role in driving the development and expansion of OneReach AI Platform solutions across the Customer Experience Organization. You will: - Collaborate with stakeholders to execute on the product vision, strategy, and roadmap for customer support. - Act as the voice of the customer, gathering and prioritizing use cases to ensure the features meet the needs of students, instructors, and educational institutions. - Create and manage the backlog, clearly defining project charters, user stories, acceptance criteria, and priorities for the AI Administrator and technology development teams. - Manage all end-to-end project execution including writing epics and stories based on themes prioritized from the journey maps for the content delivery teams to execute. - Partner with Business Intelligence teams and key stakeholders to leverage data and analytics that drive continuous improvement and innovation. Qualifications - Bachelor’s degree required (Master’s degree preferred); equivalent education, certifications, or relevant qualifications may also be considered. - Minimum 5 years of applicable experience managing and delivering multiple complex projects simultaneously, ensuring completion on time and within budget. - Experience designing and delivering complex customer support solutions with intuitive user experiences from concept through launch. - Strong understanding of end-to-end software development processes, business requirements, knowledge management, and conversational AI concepts. - Proven ability to influence stakeholders in decentralized environments, facilitate cross-functional collaboration, and effectively engage with senior management. - Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Salesforce, or similar CRM platforms, with strong skills in communication, project coordination, and stakeholder management. Benefits - The pay range for this position is between $82,150-$95,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - A full range of medical and/or other benefits may be provided, depending on the position offered.
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