• Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team and pentest programs for new and existing customers. • Translate customer security requirements into tailored program designs and platform configurations. • Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders. • Troubleshoot technical issues related to platform integrations, vulnerability workflows and reporting. • Act as a technical point of contact during program launches, ensuring smooth transitions and early success. • Provide expert guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices. • Collaborate closely with the Customer Relationship Managers and sales teams to align technical delivery with customer expectations. • Partner with Line of Business Owners, Product, Engineering and Operations team to relay customer feedback and advocate for feature enhancements. • Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials. • Support continuous improvement of delivery processes to drive consistency, quality and scalability. • Maintain deep expertise in Bugcrowd’s platform capabilities, bug bounty program models, and pentesting methodologies. • Stay informed on industry trends and evolving security practices to provide innovative customer solutions.

• Work with stakeholders, architects, and technical SMEs to translate business objectives into a structured delivery approach, defining workstreams, milestones, deliverables, ownership, dependencies, and governance. • Support the development of the target solution by identifying planning assumptions, information gaps, technical dependencies, and decision points, ensuring they are reflected in the project plan as the design evolves. • Translate emerging architecture and engineering decisions into executable work packages, realistic delivery plans, and clear acceptance criteria. • Coordinate architects, engineers, vendors, and project teams throughout the project to maintain delivery alignment, resolve dependencies, and adapt plans as new information becomes available. • Maintain project plans, risks, assumptions, dependencies, decisions, and status reporting, providing concise, decision-oriented updates to project leadership and stakeholders. • Drive cross-functional collaboration across network, infrastructure, security, operations, and engineering teams to ensure successful project delivery. • Monitor project financials, resource requirements, and capacity planning to ensure delivery commitments remain achievable and aligned with organizational priorities. • Facilitate workshops, planning sessions, and technical reviews to achieve stakeholder alignment and accelerate issue resolution. • Develop and maintain integrated project schedules, highlighting critical paths, risks, constraints, and mitigation strategies. • Ensure adherence to organizational delivery methodologies, quality standards, compliance requirements, and change management processes. • Support transition-to-operations activities, including operational readiness assessments, knowledge transfer, and service acceptance planning.

• Manage assigned technology projects through the Software Development Lifecycle (SDLC). • Translate business priorities into project plans with defined owners, milestones, deliverables, and success measures. • Coordinate project dependencies and escalate risks or conflicts when necessary. • Standardize project execution tools, processes, reporting, and documentation practices. • Lead requirements gathering efforts and define deliverables, metrics, and acceptance criteria. • Provide regular project status reporting, including milestones, risks, issues, and mitigation plans. • Support continuous improvement initiatives and project retrospectives. • Align stakeholders, manage project scope, and facilitate effective project communications. • Support change management and stakeholder readiness activities throughout project delivery.

• Help deploy high impact software solutions for North America's Financial Services and Data (FSD) Delivery organization. • Create the planning and coordination of the daily activities with team members across the FSD organization. • Manage during a project implementation as a technical project manager on small to large client project implementations that can exceed twelve months in duration or have budget (revenue) impact. • Manage work with multiple delivery teams working across organizational boundaries to define roadmaps and program interdependencies using Agile methodology. • Provide task assignments, work direction, and guidance to the project team to achieve quality results. • Lead tech-enabled projects and manage daily operations of the department, including analyzing workflow, establishing priorities, developing standards, and setting deadlines. • Be a bridge between delivery, engineering, product, and Sales recommending intuitive, driven, and insightful solutions. • Resolve communication challenges and develop relationships with your team at all levels. • Build artifacts and templates, participate in process improvement projects, and develop standards. • Travel domestically occasionally, though most work would be accomplished using remote enablement technologies.