Role Description As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. You'll build the frameworks, standards, metrics, and team capability that make that experience world-class and repeatable at scale. - Inherit a team of dedicated ICs and leads that have been experimenting with new ways to support these customers and improve their experience. - Get leadership in place and focus on customer experience while building the project-management rigor that complex mid-market deployments demand. - Be measured on onboarding velocity, deployment quality, customer satisfaction, and the long-term retention impact of a strong start. Qualifications - 7+ years in hospitality or hospitality technology, including hands-on customer onboarding or implementation experience and team leadership. - Track record of building or significantly improving onboarding and implementation functions and frameworks. - Proven people-leadership experience — hiring, coaching, and developing customer-facing teams in a distributed, global environment. - Strong project-management foundation: scope, milestones, timelines, and risk mitigation applied to complex multi-stakeholder deployments. - Deep understanding of hotel operations and the complexity of serving multi-property, mid-market hospitality customers. - Ability to move fluidly between strategy and execution. - Data-driven: comfortable with KPIs, dashboards, and using insights to drive decisions. Requirements - Lead, coach, and develop the Mid-Market Onboarding team — including Onboarding Project Managers and senior coaches. - Own end-to-end onboarding outcomes for mid-market customers from sales handoff through go-live, adoption, and transition to Account Management. - Build standardized onboarding frameworks, SOPs, and configuration standards for complex multi-property and 25–100+ room deployments. - Establish and own the metrics that matter: onboarding velocity, deployment quality scores, training completion, CSAT/NPS, and early-lifecycle retention. - Own capacity and staffing planning for the division — forecasting demand, balancing workload across the team. - Serve as a senior escalation point for complex or at-risk mid-market deployments. - Partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Role Description As Global Director, Mid-Market Onboarding, you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. - Build the frameworks, standards, metrics, and team capability that make the onboarding experience world-class and repeatable at scale. - Inherit a team of dedicated ICs and leads that have been experimenting with new ways to support customers and improve their experience. - Get leadership in place and focus on customer experience while building project-management rigor for complex mid-market deployments. - Measure onboarding velocity, deployment quality, customer satisfaction, and long-term retention impact. Qualifications - 7+ years in hospitality or hospitality technology, including hands-on customer onboarding or implementation experience and team leadership. - Track record of building or significantly improving onboarding and implementation functions and frameworks. - Proven people-leadership experience in a distributed, global environment. - Strong project-management foundation applied to complex multi-stakeholder deployments. - Deep understanding of hotel operations and the complexity of serving multi-property, mid-market hospitality customers. - Ability to move fluidly between strategy and execution. - Data-driven: comfortable with KPIs, dashboards, and using insights to drive decisions. Requirements - Lead, coach, and develop the Mid-Market Onboarding team, setting clear expectations and performance standards. - Own end-to-end onboarding outcomes for mid-market customers from sales handoff through go-live and adoption. - Build standardized onboarding frameworks, SOPs, and configuration standards for complex deployments. - Establish and own the metrics that matter: onboarding velocity, deployment quality scores, and early-lifecycle retention. - Own capacity and staffing planning for the division, forecasting demand and balancing workload. - Serve as a senior escalation point for complex or at-risk mid-market deployments. - Partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management. Benefits - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer

• Du übernimmst die strategische und operative Gesamtverantwortung für unsere französische Organisation. • Dabei arbeitest du mit einem echten Start-up-Mindset: hands-on, pragmatisch und mit einem klaren Fokus auf nachhaltiges Wachstum. • Du entwickelst unser bestehendes Geschäft weiter und schaffst skalierbare Strukturen für die nächste Wachstumsphase. • Gemeinsam mit unserem Headquarter gestaltest du Vertriebsprozesse, Marketingstrategien und Organisationsstrukturen. • Gleichzeitig genießt du ein hohes Maß an Eigenverantwortung und Gestaltungsspielraum. • Du führst und entwickelst dein lokales Team und arbeitest insbesondere zu Beginn eng mit Tierärztinnen und Tierärzten, Kliniken und Vertriebspartnern zusammen. • Du baust dein Netzwerk in Frankreich kontinuierlich aus, stärkst unsere Markenbekanntheit und bringst wertvolle Marktimpulse ins Unternehmen ein. • Du denkst bereichsübergreifend und findest pragmatische Lösungen, die den langfristigen Unternehmenserfolg fördern.

Role Description DEPT® is looking for a powerhouse Adobe Business Consultant Analyst to serve as the vital bridge between ambitious marketing visions and technical execution. You are a solution designer who understands the "plumbing" of the Adobe Experience Cloud, taking complex goals like "real-time omnichannel personalization" and documenting exactly how the ecosystem needs to be configured to make it happen. You will sit at the intersection of strategy and technology, ensuring that Adobe Experience Platform (AEP), Real-Time CDP, and Adobe Journey Optimizer (AJO) are architected to deliver world-class customer experiences. What You'll Do: - Requirement Discovery: Lead workshops with stakeholders to extract and refine high-impact business use cases for RTCDP and AJO. - Technical Documentation: Author comprehensive Business Requirement Documents (BRDs) and Solution Design References (SDRs) that provide a clear, actionable roadmap for development teams. - User Story Mapping: Translate complex requirements into detailed Jira stories, defining necessary XDM schemas, identity namespaces, and segment logic. - Journey Mapping: Design and document end-to-end customer journeys in Adobe Journey Optimizer (AJO), including triggers, data payloads, and orchestration logic. - Web SDK Alignment: Partner with implementation teams to ensure the Web SDK data layer captures the specific attributes required for real-time activation. - User Acceptance Testing (UAT): Define and oversee test cases to validate that data flowing into AEP matches business requirements and triggers the intended orchestration in AJO. - Traceability & ROI: Ensure every technical configuration within the platform can be traced back to a specific business ROI goal, performing gap analyses to identify missing data elements in the tech stack. Qualifications - 5+ years as a Business Analyst or Consultant specifically focused within the Adobe Experience Cloud ecosystem. - Deep understanding of the Adobe "Data Lifecycle"—from ingestion via Web SDK to modeling in AEP/RTCDP and activation via AJO. - Fluency in XDM Schemas, Profile attributes vs. Experience Events, and the logic of Identity Resolution (ECID, Email, CRM ID). - Ability to document complex "Wait" steps, "Split" paths, and "Decisioning" logic within Adobe Journey Optimizer. - Proficiency in tools like Lucidchart or Miro to map intricate data flows and customer journey orchestrations. - A proven track record of writing clear technical User Stories and actively managing backlogs in an Agile framework. - Highly detail-oriented with the ability to translate raw strategic insights into tangible technical visual languages. Requirements - Remote position - TRAVEL EXPECTED. Benefits - Healthcare, Dental, and Vision coverage. - 401k plan, plus matching. - PTO. - Paid Company Holidays. - Parental Leave. Company Description DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range: $138,000 — $183,000 USD