Role Description The Permanent Change of Station (PCS) Specialist plays a critical role in managing and facilitating relocation services for Department of State personnel through the PCS Online Portal. This position is responsible for guiding employees through the end-to-end relocation process by leveraging an integrated system that streamlines workflows, documentation, and coordination across all required PCS functions. In addition to managing move execution, the PCS Specialist provides comprehensive end-user support, assisting both relocating employees and internal staff with system navigation, issue resolution, and process guidance. The role requires strong collaboration with stakeholders to ensure a seamless and efficient relocation experience. This position will support a new modernization initiative, MoveUSA, within the Department of State. Responsibilities - Work directly with software vendors, implementation teams, and stakeholders across the Department to define and hone requirements for a cutting-edge travel management system. - Collaborate on AI integration by exploring how artificial intelligence and machine learning can automate processes and enhance data processing in PCS workflows. - Analyze current workflows to identify pain points and opportunities for improvement in how we manage relocations, travel orders, lodging, and allowances. - Serve as the primary liaison between customers and service providers, maintaining an up-to-date regional Point of Contact (POC) repository to ensure seamless communication and operational continuity. - Act as a customer advocate by delivering timely, accurate, and responsive support—addressing all customer inquiries within 24 hours and proactively providing status updates. - Demonstrate a comprehensive understanding of both customer-facing and service provider workflows within the ServiceNow platform, ensuring efficient navigation and issue resolution. - Provide technical assistance and guidance to customers in completing Post Checklists, ensuring compliance with PCS processes and requirements. - Coordinate and support ticket lifecycle management by understanding and facilitating interfacing workflows across systems within the ServiceNow environment. - Manage, track, and resolve customer inquiry tickets in ServiceNow, while generating and delivering detailed reports and metrics to the Contracting Officer Representative (COR) and Assistant COR (ACOR) as required. - Plan and deliver training sessions for overseas posts on PCS check-in and check-out procedures, particularly during off-peak (off-season) periods to improve readiness and compliance. - Other duties as assigned. Qualifications - High School diploma or equivalent is required. - Possesses expertise in the Department of State PCS Portal, PCS Claims, and PCS process. - Possesses a basic understanding of passport and visa processes, and what resources to liaison with for process assistance. - Possesses a general understanding of the DOS Shipping Entitlements Basics and DOS Shipping Travel Basics. - Experience with Travel Authorizations and how to address errors in the process. - Experience in understanding policy as well as effectively communicating policy to others. - Obtain and maintain a Public Trust. Knowledge, Skills and Abilities - It is desired for the individual to possess PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM), PCS move experience in another U.S. government agency either as an employee or EFM, or similar high-level understanding of the process due to in-depth and extensive experience with U.S. Government (USG) rules and policy in the areas of shipping, travel, claims, or other PCS-relevant areas. - Collaborative mindset and ability to coordinate across multiple stakeholders. - Excellent written and verbal communication skills, with the ability to interact professionally and effectively with customers, stakeholders, and senior-level government officials. - Proficiency in standard office and business software applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Access) or comparable tools. Comfort or strong curiosity for using AI tools to explore design directions is a plus. - Excellent communication skills for presenting ideas to diverse audiences. - Interest in modernization and innovation, especially emerging technologies like AI. - Strong analytical skills and ability to translate complex operational requirements into clear specifications. - Experience with process improvement, workflow analysis, or system implementation projects. Teleworking Permitted? Yes Estimated Salary/Wage USD $40.00/Hr.

• Own and manage end-to-end billing operations across various revenue lines • Ensure accurate billing of pricing, usage, discounts, client contracts, sales orders, and tax/regulatory requirements • Lead the billing close, reconciliations, and resolution of billing issues • Assist the A/R Manager with month-end close and assist the General Ledger (GL) team with month-end revenue queries • Prepare monthly bad debt provisions and maintain strong revenue assurance controls to prevent revenue leakage • Act as the finance business owner for billing systems • Lead testing, data migration, User Acceptance Testing (UAT), and cutover activities • Collaborate with support and sales departments to validate information, resolve discrepancies, and manage processing issues • Respond promptly to internal and external billing questions, resolving client queries and managing credit notes in line with company policy • Manage, mentor, and coach the billing specialist • Ensure strict compliance with regulatory and tax requirements, and support internal/external audit requirements as necessary • Undertake other ad-hoc finance duties to support the growth phase of the business.

Role Description Routing Specialists are responsible for creating expert level delivery routing solutions for assigned Keurig Dr Pepper (KDP) distribution. Flex Specialists must be highly proficient in all routing delivery methods (GEO, Bulk, Bay, & FSV), and highly versed in all systems (Descartes Route Planner, BlackBox, Route Manager). The responsibilities include vacation, leave, and time-off coverage for Route Planners, providing training support as needed. While covering schedules, the Flex Specialists' accountabilities include flawless execution of the delivery routing process while ensuring that cost and productivity objectives are achieved. Flex Specialists use analytics to identify productivity opportunities for Route Planners as well as the Routing Organization more broadly. They also must influence field partners to execute changes that improve delivery operations. Flex Specialists communicate proactively, positively, and concisely with field partners at region, area, and location level while demonstrating a continuous improvement mindset and adhering to our company values. Responsibilities - Weekly / Daily coverage of Route Planner schedules - Dispatch daily routing using specialized routing software and tools tailored to KDP - Communicate daily with locations to coordinate resources, drivers and trucks, and specific customer delivery needs and routing solution effectiveness - Solve daily routing solutions based on daily workload, tight geographical areas, proper sequencing, balanced workload, and customer/driver continuity - Ensure routing solution complies with DOT hour and weight regulations - Ensure routing solution achieves location productivity targets for hours, stops, and cases - Meet location and routing productivity targets - Handle customer and Internal employee interactions in a professional manner - Recognize potential issues and solve problems as they arise - Support larger Centralized Routing Initiatives as needed - Support regular score-carding, analytics, and field review Qualifications - Strong planning and organizational skills - Strong influence and negotiation skills - Effective communication and presentation skills - Proven project management skills - Ability to work in a fast-paced environment and adhere to schedule deadlines Requirements - 2+ years of dynamic routing experience within the Centralized Routing department or 3+ years equivalent industry level experience with Dispatching / Logistics Routing - Demonstrated consistent execution of the routing process and mastery of Route Planner role - Bachelor’s degree or demonstrated equivalent relevant logistics job experience - Advanced MS Office Excel and PowerPoint skills - Willingness and availability to adapt to a flexible workweek. Must be willing and available to work any schedule, including evening & weekend schedules with short notice - Travel required up to 20-30% Benefits - $68,000 - $73,000 / year - Medical, Dental and Vision - Paid Time Off - 401(k) program with employer match - Child & Elder Care - Adoption Benefits - Paid Parental Leave - Fertility Benefits - Employee Resource Groups - Breastmilk Shipping Services - Dependent Scholarship Program - Education Assistance - Employee Assistance Program - Personalized Wellness Platform and more! - Annual bonus based on performance and eligibility Company Description Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet. We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being.

• Perform billing and accounts receivable functions by working collaboratively with Support Specialists, consulting staff, and other associates to support the enterprise’s initiatives. • Assist with project management and train other associates. • The Billing Operations Specialist is responsible for delivering timely and accurate client billing across the enterprise. • This role supports accounts receivable, billing quality assurance, and invoice processing, while also providing secondary operational support for associates that may include, but is not limited to, travel and associate expense operations, scheduling, and client team support on various administrative client matters. • Working closely with the Revenue Operations and Systems Manager, this position partners with Finance, HR, IT, consulting staff, and client teams to ensure billing accuracy, maintain policy compliance, and identify process improvements. • The Specialist also contributes to documentation, training, and project management activities to enhance enterprise-wide financial operations. • Conduct monthly billing QA reporting, including pre-bill adjustments, mark-ups, invoice consolidations, addition of value-added fees and data charges. • Analyze client work in progress (WIP), prepare and format invoices, coordinate approvals and finalize or reinstate when needed. • Work with consultants to modify invoice details, enter new clients and project codes, and maintain accuracy and compliance with contract specifications. • Assist client teams with accurate capture and approval of billable time and expenses. • Submit finalized invoices by auto e-bill or client-specific portals, ensuring write-offs are properly documented and approved. • Monitor accounts receivable balances, aged receivables and WIP; resolve billing issues and client inquiries. • Maintain accurate client billing information updating in coordination with associates and client teams. • Serve as a subject matter expert on the enterprise’s billing process and related software. • Continually identify and implement process improvements in billing, time tracking, and travel expense workflows in collaboration with Shared Services departments and business unit leaders. • Process or serve as a backup for staff record updates (new hires, role changes, permissions) in coordination with HR. • Help maintain system integrity and assist with upgrades, integrations, and administration of billing, timekeeping, and expense management platforms. • Assist with project management activities in support of Finance and Operations initiatives, and support travel coordinators with expense submissions. • Train associates and consulting staff on billing and expense procedures, systems, and best practices. • Support administration of the organization’s T&E policy by reviewing and monitoring expense submissions and corporate card activity, ensuring compliance with IRS and internal guidelines, and escalating policy exceptions as needed. • Contribute to internal communications, documentation, and knowledge sharing to ensure consistency across teams. • Manage special projects, provide subject matter expertise, and train or mentor other billing support staff. • Interact with department leaders, consultants, or other associates to troubleshoot complex issues. • Reissue approved reinstated invoices when changes are required. • Assist with creating and maintaining documentation of procedures regularly to ensure they are up to date and accurate.