Ziff Davis

• Provide first-line technical support to customers via phone, tickets, and live chat • Support Danish and English speaking customers across multiple communication channels • Engage with customers clearly, professionally, and with empathy • Identify what the customer is trying to achieve and determine the nature of the issue • Gather relevant information, including the steps already taken by the customer • Attempt to reproduce reported issues where appropriate • Analyse symptoms and, where possible, identify the underlying problem • Provide relevant troubleshooting steps, guidance, or solutions • Direct customers to suitable help articles or product documentation • Communicate clearly and follow up with customers until issues are resolved or escalated • Escalate unresolved or more complex issues to second-line support with accurate notes and supporting detail • Monitor for and proactively identify potential or emerging customer-impacting issues • Participate as an active member of the regional and wider global support team • Share recommendations for improving customer experience, internal processes, and support quality • Stay up to date with product, process, and operational communications that impact the support organisation

• Own End-to-End Experience & Product Strategy • Translate ambiguous problem spaces into clear flows and interaction models across all consumer channels (Native Mobile, Web, Channel, etc.) • Define patterns and reusable components, not just one-off screens • Design decision-heavy experiences that build trust and clarity • Deliver build-ready designs in close partnership with engineering • Connect design decisions to overall product strategy and business objectives • Shape Experience Architecture & Systems • Establish scalable navigation and information architecture across all channels • Contribute to and evolve a cross-channel design system • Design interaction models that extend cleanly as the product grows • Anticipate future states, not just immediate needs • Design for Growth & Iteration • Support experimentation and A/B testing across all touchpoints • Use research and data to refine experiences over time • Balance speed and quality without sacrificing either • Continuously improve core journeys as the product matures • Partner Deeply with Engineering • Collaborate on feasibility and tradeoffs early • Participate in QA and ensure design fidelity in shipped builds • Design with performance, platform conventions, and accessibility in mind • Reduce ambiguity before development begins

• Produce and distribute weekly campaign performance reports for key accounts • Provide analytics data as needed to sellers/advertisers • Proactively pitch event photography sales packages • Write event recaps • Update status documents • Support print production, specifically Designers Guide event schedule • Respond to phone and email support to readers • Manage "General" and "Subscriber" print mailing list • Support podcast bookings process

• lead the expansion of Ookla's enterprise business across the Middle East and Africa • managing and growing a portfolio of existing strategic accounts • identifying, developing, and closing new business opportunities across enterprise sectors including hospitality, real estate, transportation, smart cities, government, education, healthcare, retail, and large venues • positioning and selling Ookla's enterprise solutions portfolio • work closely with the VP Sales MEA, Sales Directors, Customer Success Managers, Product Specialists, and Professional Services teams • execute regional growth strategies and deliver measurable business outcomes for customers • build and maintain a robust sales pipeline to achieve and exceed revenue targets • engage executive stakeholders including CIOs, CTOs, Digital Transformation Leaders, Customer Experience Leaders, IT Directors, and Operations Executives • lead the full sales cycle from prospecting and discovery through proposal development, negotiation, and contract closure • manage a portfolio of existing enterprise customers and strategic accounts • drive customer retention, renewals, upsell, and cross-sell opportunities • develop relationships with system integrators, managed service providers, technology partners, consultants, and industry influencers • participate in industry events, conferences, workshops, and executive briefings • contribute market intelligence, competitive insights, and customer feedback to support regional strategy development

• Own and manage end-to-end billing operations across various revenue lines • Ensure accurate billing of pricing, usage, discounts, client contracts, sales orders, and tax/regulatory requirements • Lead the billing close, reconciliations, and resolution of billing issues • Assist the A/R Manager with month-end close and assist the General Ledger (GL) team with month-end revenue queries • Prepare monthly bad debt provisions and maintain strong revenue assurance controls to prevent revenue leakage • Act as the finance business owner for billing systems • Lead testing, data migration, User Acceptance Testing (UAT), and cutover activities • Collaborate with support and sales departments to validate information, resolve discrepancies, and manage processing issues • Respond promptly to internal and external billing questions, resolving client queries and managing credit notes in line with company policy • Manage, mentor, and coach the billing specialist • Ensure strict compliance with regulatory and tax requirements, and support internal/external audit requirements as necessary • Undertake other ad-hoc finance duties to support the growth phase of the business.

• Own the lifecycle of internal AI APIs, SDKs, and developer tooling to abstract LLM complexity • Build and maintain CI/CD-integrated AI systems including code review automation and test generation pipelines • Drive product development acceleration by integrating AI capabilities directly into existing collaborative workflows • Design evaluation frameworks and automated testing pipelines to ensure quality of AI system outputs • Build observability tooling to monitor model behavior, token costs, latency, and production output quality • Establish shared prompt libraries and reusable context management systems • Define and enforce engineering standards for AI system development • Provide technical guidance and conduct architectural reviews of AI features

• Own the daily setup, scheduling, optimization, and deployment of all email marketing campaigns • Work cross-functionally with the sales team to develop cohesive email cadences • Oversee database health by performing monthly updates and cleaning contact data • Track and analyze key email metrics for actionable insights • Set up and maintain automated customer journeys including welcome series and re-engagement campaigns

• Handle revenue recognition and daily billing operations for new and existing services • Lead and support the month-end and quarter-end close process, ensuring accuracy and timeliness • Prepare and record revenue-related journal entries based on detailed analysis of underlying transactions and supporting data • Reconcile sub-ledger activity to general ledger balances and investigate and resolve variances • Perform monthly balance sheet reconciliations and analyze income statement and budget-to-actual variances • Partner with internal and external auditors to support audits and ensure compliance with public company reporting requirements • Collaborate cross-functionally with FP&A, Tax, Financial Operations, Internal Audit, and Legal to support financial reporting and operational initiatives

• Develop high-caliber medical and scientific content with the highest standards of editorial excellence adhering to standards of adult learning principles and interprofessional education • Contribute to grant planning and development, encompassing educational designs, formats, and execution plans, to meet department goals and address unmet educational and research needs to assist in strategic planning for future activities • Establish and maintain relationships among key leaders in health care, among various practice settings, in order to collect expert opinion and insights into educational program needs and grant development opportunities • Contribute to the outcomes measurement of high-impact educational programs, including measurement planning, survey instrument development, program analyses, and communication of outcomes findings with external stakeholders • Develop and contribute to scientific articles, abstracts, and outcomes-based presentations and publications to exemplify the services and products of the company • Communicate effectively to ensure workflow is smooth and carry out opportunities, needs, ideas, and timelines to meet the company’s and department’s goals for continued growth and success • Proactively identify and resolve issues pertaining to instructional design components in the development of content, with recommendations provided to the Executive Director, Scientific Affairs in a timely manner • Review content developed by other medical writers and freelancers, and provide guidance and/or revisions to ensure clinical relevance and accuracy • Participate in decisions pertaining to PRIME’s model of learning and implementation procedures to execute the model of learning • Participate in regularly scheduled meetings of the Scientific Affairs Department, including grant and content planning meetings • Perform other duties as assigned

• Help direct daily pitch meetings, set assignments for the newsletter, send out lineups, and offer feedback and edits on writers’ outlines • Continue to shape theSkimm’s email value proposition, delivering our reader unique coverage of what’s going on in the world and why it matters to her • Work closely with the Senior Editor and writers to assign and edit content for the Daily Skimm • Confidently make editorial decisions around how we cover stories and how we navigate complex topics • Collaborate with other editorial stakeholders on content planning to ensure a steady flow of content that is a fit for the Daily Skimm • Regularly use data and audience insights to optimize content formats and distribution