Ziff Davis

• Lead, mentor, and scale a high-performing product merchandising organization • Champion the strategy to streamline 90% of manual merchandising tasks through smart automation and AI integration • Collaborate cross-functionally with senior editorial leaders to define and safeguard the critical 10% of human editorial input • Partner directly with Product, Engineering, and Data Science teams to refine automated product selection, personalization, and promotion logic • Own the performance metrics, revenue outcomes, and conversion optimization strategies for product discovery • Foster a culture of continuous learning, mentoring the management team to prioritize high-value human touchpoints

• Drive strategic growth for Ookla’s enterprise solutions portfolio • Identify, develop, and close complex enterprise opportunities • Develop and execute strategic account plans to grow enterprise revenue • Build and manage a robust pipeline achieving quarterly and annual quotas • Lead complex multi-stakeholder sales cycles from prospecting through contract negotiation • Sell consultatively by aligning solutions with customer objectives • Educate customers on the business impact of WiFi performance, wireless reliability, and user experience

• Own complete revenue accountability for the AdOps function, including delivery against quarterly and annual revenue targets with a clear mandate for quarter-on-quarter growth • Proactively identify and surface upsell, cross-sell, and incremental revenue opportunities from campaign performance data, inventory availability, and client engagement patterns • Partner with Sales and Customer Success to build a structured pipeline of incremental asks—packaging underutilized inventory, high-performing placements, and audience extensions into actionable upsell recommendations • Track and report on revenue delivery, at-risk campaigns, and growth opportunities as part of regular leadership and ELT reporting cadences • Develop a commercial instinct within the AdOps team—ensuring every campaign manager understands the revenue impact of their delivery decisions, not just the operational mechanics • Maintain a clear-eyed view of operational costs, gross margins, and cost-per-delivery across all campaign types and channels • Continuously evaluate the vendor and ad tech stack for cost efficiency—actively seeking cheaper but equally effective alternatives for ad serving, verification, data, and programmatic partners • Negotiate vendor contracts and renewals with a margin-first mindset, benchmarking costs against industry standards and internal ROI thresholds • Build and maintain a cost-of-delivery model that gives leadership visibility into margin trends, cost drivers, and optimization opportunities • Manage budgets and expenses related to ad operations, working with Finance to ensure accurate forecasting and reporting • Take ownership of training the Sales team to effectively position, pitch, and sell Display advertising products in the market—ensuring sellers understand inventory, targeting capabilities, performance benchmarks, and competitive differentiation • Develop and maintain sales enablement materials including product one-pagers, objection-handling guides, case studies, and packaging recommendations for Display products • Conduct regular training sessions and refreshers for Sales on new ad formats, inventory updates, campaign best practices, and market trends • Act as the operational subject matter expert on client and prospect calls when Sales needs support articulating delivery capabilities, SLAs, or technical feasibility • Oversee the end-to-end execution of digital advertising campaigns, including creative trafficking, targeting, pacing, troubleshooting, and performance reporting across display, native, newsletter, and programmatic channels • Manage and prioritize ad trafficking workload across the team, ensuring campaigns are set up accurately and delivered on schedule • Monitor campaign delivery and performance, providing timely updates and actionable recommendations to Sales, Customer Success, and client-facing teams • Optimize campaigns to ensure delivery against contracted KPIs (impressions, CTR, viewability, engagement) and maximize ROI for clients • Own and enforce end-to-end QA standards across the campaign lifecycle—from creative intake and trafficking setup through delivery, reporting, and close-out—ensuring zero defect handoffs to clients and internal stakeholders • Define and maintain a structured QA checklist and pre-launch verification process for all campaign types, including display, newsletter, sponsored content, and programmatic placements • Establish and manage a formal escalation framework with clearly defined severity tiers, response SLAs, and escalation paths for campaign delivery failures, creative discrepancies, pacing issues, and client-impacting incidents • Lead root-cause analysis (RCA) for all material delivery failures and quality incidents, documenting findings, corrective actions, and systemic fixes to prevent recurrence • Track and report on operational error rates, QA pass/fail metrics, and escalation volume as part of regular team performance reviews and leadership reporting • Drive a measurable reduction in operational error rates quarter-over-quarter by identifying patterns, implementing process safeguards, and building automated validation where feasible • Serve as the senior escalation point for high-priority campaign issues, coordinating cross-functional response across AdOps, Sales, Customer Success, Product, and Engineering as needed • Ensure post-incident learnings are codified into SOPs and QA documentation, closing the loop between issue resolution and process improvement • Maximize ad inventory utilization across Spiceworks.com properties, tracking sell through rates, monitoring availability, and communicating performance expectations with Sales and Finance stakeholders • Partner with Yield and Programmatic teams to monitor and optimize inventory usage, especially during periods of high direct sell-through or competing demand • Collaborate with Product and Engineering to identify and develop new ad surfaces, placements, and formats that increase monetizable inventory • Develop and implement processes to streamline ad operations workflows, increase efficiency, reduce errors, and improve campaign turnaround times • Actively explore and deploy AI and automation tools to optimize campaign setup, pacing, targeting, reporting, and anomaly detection—replacing manual, repetitive work with scalable, intelligent workflows • Champion a proactive operational posture: build early-warning systems for pacing issues, delivery risks, and inventory shortfalls rather than waiting for problems to surface • Build and maintain ad operations documentation, SOPs, and runbooks to ensure consistency and institutional knowledge • Lead month-end actualization processes and submit monthly delivery revenue to Finance • Work with internal and external auditors to ensure ad serving workflows meet SOX compliance requirements • Partner with Sales and Customer Success to translate campaign performance into renewal narratives and upsell opportunities • Collaborate with the Data & Analytics team to leverage first-party audience data, intent signals, and Catalyst insights for campaign targeting and optimization • Work with Product and Engineering teams to improve ad products, user experience, and reporting capabilities • Coordinate with the Newsletter and Webinar operations teams to ensure cross-channel campaign alignment and consistent delivery standards • Manage relationships with ad tech vendors, SSPs, DSPs, verification providers, and other technology partners • Evaluate and recommend new tools, platforms, and technologies to keep the ad operations stack current and competitive • Stay up-to-date with emerging trends in B2B digital advertising, programmatic, privacy regulations, and ad tech evolution • Lead, mentor, and develop a team of ad operations professionals, providing guidance, feedback, and growth opportunities • Foster a culture of continuous learning—be personally willing and available to train team members across AdOps, Sales, and adjacent functions on tools, processes, products, and industry trends • Set clear team goals and performance expectations aligned with organizational OKRs • Foster a culture of accountability, continuous improvement, and operational rigor.

• Perform initial screening and vetting for a high volume of new brand leads • Assist Account Executives in drafting basic RFP responses and preparing sales collateral • Handle the administrative setup and execution of affiliate campaigns • Monitor campaign performance metrics and generate regular reports for internal stakeholders • Provide administrative relief for affiliate selling team members • Maintain accurate records in Salesforce and Asana

• Hunt down, discover new business opportunities and close deals • Once you’ve developed your book of business, you’ll be responsible for growing those relationships • Work with marketing to develop inbound campaigns to drive more leads to you • Develop internal relationships to grow knowledge of how the business is run • Oversee client success and renewal revenue

• Perform software testing for various systems, including web and mobile applications, customer billing, back-end database systems, email delivery, and security systems • QA tasks throughout a project's life cycle • Collaboration with various departments to ensure proper processes are followed • Hands-on participation in the project lifecycle, from reviewing requirements through release and post-launch support • Create and execute comprehensive test plans and test cases, report and track issues through resolution • Functional, system integration, regression, user acceptance and production deployment testing • Reproduce production bugs and validate bug fixes • Collaborate with all departments for full test coverage • Provide accurate and timely estimates for QA timelines and effort • Establish and evolve formal QA processes using industry-accepted best practices • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met • Adapt to the SCRUM software development process - participate in Sprint planning, reviews, stand-ups, and retrospectives

• Assist in building and maintaining ETL/ELT data pipelines using Matillion or similar tools • Work with Snowflake to store, process, and analyze data • Write, optimize, and maintain SQL queries for large datasets • Perform data extraction, transformation, and loading from multiple sources (APIs, S3 files, databases) • Monitor and troubleshoot data workflows and pipelines • Support scheduling and automation of jobs using orchestration tools • Ensure data quality, consistency, and reliability • Collaborate with team members and stakeholders to understand data requirements • Maintain proper documentation for data processes and workflows • Work in a fast-paced, collaborative environment while demonstrating ownership, analytical thinking, and problem-solving skills • Continuously learn and adapt to new technologies, tools, and data engineering practices

• Responsible for maintaining and improving cloud infrastructure primarily on AWS • Architect, implement, maintain, and optimize cloud infrastructure including services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and Amazon EKS • Develop, manage, and maintain scalable cloud environments using Infrastructure as Code tools • Design, implement, and optimize CI/CD pipelines to automate build, testing, and deployment processes • Manage and operate containerized applications using Docker and Kubernetes • Implement and maintain monitoring, logging, and alerting systems • Implement cloud security best practices • Manage and optimize Amazon RDS database infrastructure • Configure and administer Cloudflare for network security and performance optimization • Collaborate with development, product, and operations teams

• Design digital assets including pitch decks (Google Slides & PPTX), 1-page summaries (PDF), and potentially some explainer videos, ebooks, social media creatives, visual support for blogs and articles, logos, presentations etc. for external use. • Oversee all design projects, from conception to delivery • Understanding the brief from commercial strategy and marketing teams (internal stakeholder) and providing design solutions • Creating design options for review by internal stakeholder • Explaining design concepts and ideas and convincing internal stakeholders • Creating exciting and high impact visual assets and delivering within agreed deadlines • Review and approve design developed by design contractors (if needed), ensuring that deliverables address marketing goals and challenges effectively • Finalizing designs and adapting as per requirement across multiple promotion channels • Assist with global design/brand team for implementation of global design projects • Maintain brand consistency throughout all our marketing projects • Coordinating with marketing stakeholders for adapting legacy creatives when required • Deliver finalized design assets to other internal teams for HTML, animation, and website implementation • Constantly looking at pushing the boundaries and providing innovative creative solutions that would improve engagement with readers.

• leverage fact-based research to help clients better market their software and services • collect, analyze, and present survey data • design and implement custom surveys in collaboration with Research Directors and survey vendors • analyze business outcomes driven by technology adoption and create best-in-class data cuts • create clear, engaging data visualizations in PowerPoint that support client decision-making • develop insightful reports and presentations, translating complex data into actionable takeaways • synthesize research insights to create compelling and credible narratives for various marketing assets • gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets • manage external research vendors to ensure timely and high-quality deliverables • oversee data collection processes to ensure quality and accuracy • continuously explore new ways to enhance research quality and improve processes • partner with cross-functional teams to seamlessly integrate research into broader strategic programs