• Plan, initiate, and manage service projects from kickoff through final closeout. • Define project scope, objectives, milestones, deliverables, resource requirements, and execution strategies. • Develop and maintain project schedules that align with customer requirements, maintenance windows, and operational constraints. • Lead project execution while ensuring work progresses within approved schedules, budgets, and quality expectations. • Identify project risks, obstacles, and resource constraints and implement corrective actions to mitigate impact. • Coordinate project startup meetings, internal planning sessions, and customer progress reviews. • Ensure project documentation remains current and accurately reflects project status and commitments. • Coordinate service and/or construction projects within live operational or under construction data center environments where uptime and reliability are critical. • Support customer change-management processes, maintenance activities, equipment upgrades, retrofits, corrective maintenance, commissioning, and emergency service projects. • Ensure all work is planned and executed in accordance with approved MOPs, SOPs, Commissioning scripts, permits, customer requirements, and site-specific operational procedures. • Facilitate outage planning and coordination with customers, service managers, technicians, and operational stakeholders. • Maintain awareness of electrical and mechanical system redundancy configurations, equipment dependencies, and operational risk during project execution. • Coordinate project activities to minimize customer impact and maintain safe operational conditions. • Serve as the primary customer-facing representative for assigned projects. • Establish and maintain strong relationships with customer stakeholders and site operations teams. • Lead customer progress meetings, project reviews, outage planning discussions, and execution updates. • Provide timely communication regarding project status, risks, schedule impacts, material lead times, and change requests. • Address customer concerns professionally and work collaboratively toward successful resolutions. • Own project financial performance from project award through final invoicing. • Develop and maintain project budgets, forecasts, cost-to-complete projections, and profitability analyses. • Monitor labor productivity, material expenditures, subcontractor costs, and overall project performance. • Review project financial metrics and identify opportunities to improve operational efficiency and profitability. • Participate in Work-In-Progress reviews, backlog reviews, billing reviews, and forecasting activities. • Manage project cash flow and support timely invoicing and collections activities. • Escalate financial risks and develop recovery plans when required. • Identify, document, price, track, and negotiate change orders. • Ensure customer approval is obtained prior to execution of out-of-scope work whenever possible. • Monitor project scope and proactively manage scope changes to protect project profitability. • Coordinate with operations, estimating, procurement, and accounting teams regarding project modifications. • Coordinate procurement activities to support successful project execution. • Manage material purchasing, lead-time tracking, vendor communication, and delivery schedules. • Expedite critical materials and equipment as necessary to support customer schedules. • Work with vendors, suppliers, and subcontractors to ensure quality, performance, and timely delivery. • Coordinate purchase orders and ensure procurement activities remain aligned with project budgets. • Coordinate internal resources including service technicians, field leadership, subcontractors, vendors, and support personnel. • Work closely with Service Managers to align manpower, schedules, and project priorities. • Support workforce planning activities by identifying future labor and resource requirements. • Maintain visibility into project staffing needs and communicate anticipated changes proactively. • Promote a culture of safety, professionalism, and operational excellence. • Participate in project risk assessments and develop mitigation plans. • Ensure compliance with company safety standards, customer safety requirements, OSHA regulations, and applicable procedures. • Verify quality expectations are communicated and achieved throughout project execution. • Support incident investigations, corrective actions, and continuous improvement initiatives when required. • Encourage procedural compliance and documentation accuracy. • Prepare project status reports, executive summaries, customer updates, and closeout documentation. • Maintain accurate project records, schedules, financial reports, procurement logs, and change order documentation. • Coordinate project turnover, final customer acceptance, warranty requirements, and project closeout activities. • Capture lessons learned and support continuous improvement efforts across the Critical Environments organization. • Assist in developing and standardizing project management tools, procedures, and reporting methodologies.

Role Description At the Center for Education Policy Research at Harvard University (CEPR), our mission is to transform education through the power of quality evidence. The MQI Coaching Project Manager will be a key member of the Mathematics Teaching and Teacher Learning (MTTL) team at CEPR, leading fee-for-service contracts work across multiple sites and supporting grant-funded research projects. This role focuses on improving mathematics instruction through math-specific professional development for teachers and coaches. The Project Manager will manage and oversee the MTTL team’s fee-for-service partners, supervise a cohort of MQI Coaching e-coaches, and collaborate with district partners to customize training needs. Job-Specific Responsibilities - Lead Oversight and Development of MQI E-Coaching (35%) - Manage all MQI E-Coaching services, serving as primary liaison between the MQI Coaching team and the fee-for-service district. - Lead oversight of MQI coaching conversations to inform content for coach support. - Maintain infrastructures for tracking coaching progress and expenses. - Recruit, hire, train, supervise, and develop a team of instructional coaches. - Create, Prepare and Conduct Coach Trainings (35%) - Plan, develop, and implement trainings for teachers, coaches, and administrators on key elements of successful mathematics coaching and/or mathematics teaching. - Maintain MQI Coaching suite of materials with updated formatting and iterations. - Lead facilitate MQI Coaching Institutes (virtual or in person), with a co-facilitator. - Customize and provide coach training for participating districts and coaches. - Develop new and customized content for coaches and deliver ongoing coach support training. - Manage expansion and further development of MQI Coaching (10%) - Collaborate with other members of the MTTL team and district stakeholders to create additional coach training materials. - Co-facilitate the newly created MQI Coaching with the Implementation Reflection Tool coach training. - Contribute to the development of costing structures for new and updated service offerings. - Track MQI Coaching related expenses. - Communications and Outreach (10%) - Maintain MQI Coaching professional networks by facilitating renewal applications and ensuring credentials for membership and certification are up to date. - Develop marketing and outreach strategy in collaboration with the project Director and CEPR communications specialist. - Facilitate all email and social media campaigns with the Project Coordinator. - Facilitate new client calls, crafting quotes, and managing contracts & amendments. - Maintain and update Quickbase records with coach, teacher, and participant information. - Manage video platforms and databases across projects (10%) - Oversee ongoing maintenance and updates of the video library platform. - Process and edit video clips as needed for MQI Coaching project needs. - Maintain records of clip related information in QuickBase and Panopto. Qualifications - Bachelor’s degree plus three years of experience coaching mathematics teachers and classroom teaching, and/or working in a research-practice partnership. - Demonstrated experience with computer software and hardware, including MS Office, PowerPoint, & Excel. - Expected to travel up to 20% of time and work a flexible schedule to deliver trainings. - Excellent interpersonal and communication skills. - Very attentive to detail and able to prioritize and manage multiple tasks. - Ability to work both independently and collaboratively with multiple partners. - Experience facilitating adult learning preferred. - Experience with Illustrative Mathematics IM Math and/or other high-quality instructional materials for K – 12 mathematics preferred. - Experience with MQI Coaching and/or M-Powering Teachers Coaching preferred. - Degree in mathematics, hard science, and/or education preferred. - Experience with Quickbase, Panopto, Qualtrics, Canvas, video editing software, Zoom, and project management platforms (e.g. Asana) are pluses. - Masters degree preferred as is experience working in a social science research setting. Requirements - This position is grant funded for one year from date of hire with a possibility of extension based on funding and the Center's needs. - Standard Hours/Schedule: 35 hours per week. - Harvard University is unable to provide visa sponsorship for this position. - This position has been determined to be fully remote. Benefits - Generous paid time off including parental leave. - Medical, dental, and vision health insurance coverage starting on day one. - Retirement plans with university contributions. - Wellbeing and mental health resources. - Support for families and caregivers. - Professional development opportunities including tuition assistance and reimbursement. - Commuter benefits, discounts, and campus perks.

Role Description We're looking for a Project Manager to help keep one of our key client engagements running smoothly from kickoff through delivery. In this role, you'll partner closely with the Senior Project Manager, creative teams, and clients to keep projects organized, timelines on track, and communication flowing. If you're someone who thrives on bringing order to complexity, enjoys solving problems, and loves keeping teams aligned, you'll feel right at home. - Keep Projects Moving: Manage day-to-day project timelines, task tracking, and creative workflows using Asana, ensuring deliverables stay on schedule from brief through final delivery. - Drive Clear Communication: Own the cadence of project updates and delivery forecasts, keeping both clients and internal teams informed on priorities, timelines, and next steps. - Support Creative Delivery: Coordinate creative assignments across the full project lifecycle, ensuring work is clearly scoped, assigned, and progressing according to plan. - Stay One Step Ahead: Maintain accurate project trackers, monitor timelines, identify potential risks early, and proactively communicate issues before they impact delivery. - Collaborate Across Teams: Partner with creatives, strategists, and clients to keep everyone aligned on project status, expectations, deliverables, and priorities. - Embrace Smarter Ways of Working: Support the implementation of AI-powered workflows, automation, and operational improvements that help teams work more efficiently. - Solve Problems Every Day: Remove day-to-day project roadblocks, escalate larger issues when needed, and help keep momentum across multiple deliverables and deadlines. - Grow Your Craft: Work closely with the Senior Project Manager to strengthen your project management skills, contribute to process improvements, and continue building your operational expertise. Qualifications - 2-4 years of project management or project coordination experience, ideally within a digital marketing agency, creative agency, or fast-paced client services environment. - Experience managing multiple projects and deadlines while maintaining exceptional organization and attention to detail. - Proficiency with Asana, Slack, Google Workspace, and Airtable (or similar project management and collaboration tools). - Familiarity with AI-powered tools and a willingness to embrace new technologies that improve project delivery and team efficiency. - Strong communication skills with the ability to provide clear, polished updates to both internal teams and clients. - A proactive, solutions-oriented mindset with the ability to identify issues early and keep projects moving forward. - Ability to adapt quickly in a fast-paced environment with changing priorities and evolving client needs. - Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred but not required. Benefits - Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D - 401k - Employer match - HSA - Employer contributes - Flexible Vacation & PTO plan - Paid Maternity / Paternity - Paid Holidays - Remote/Flex day schedule - Laid back office environment - The coolest team ;) - Fun company events & off-sites - Salary Range: $55,000-$65,000

Role Description We're looking for a Senior Project Manager to lead the operational engine behind one of our key client engagements. This role goes beyond keeping projects on track; you'll build, optimize, and evolve the systems that power creative delivery from kickoff through launch. You'll partner closely with clients and cross-functional teams, leverage AI and modern workflows to increase efficiency, and create the structure that allows great creative work to thrive. - Build Smarter Systems: Design, implement, and continuously improve creative workflows, delivery processes, and operational frameworks that evolve alongside client needs and business goals. - Lead with Confidence: Serve as the primary operational partner for your client, leading delivery conversations, status meetings, and workflow discussions with clarity, professionalism, and proactive communication. - Turn Complexity into Clarity: Translate changing client priorities, campaign needs, and feedback into actionable project plans, updated workflows, and aligned internal teams without losing momentum. - Drive Delivery Excellence: Own project timelines, deliverables, and campaign calendars, proactively identifying risks, solving roadblocks, and keeping work moving from kickoff to completion. - Optimize Through AI: Leverage AI-powered tools and automation to improve briefing, project tracking, communication, and creative operations while continuously exploring new ways to work smarter. - Lead Resources Strategically: Manage resource planning, staffing, and team capacity to ensure projects are appropriately supported while maintaining a sustainable workload across the engagement. - Empower the Team: Mentor and support junior project managers while fostering strong collaboration across creative, strategy, and client teams to deliver exceptional work together. - Continuously Improve: Regularly evaluate delivery processes, identify opportunities for improvement, and implement solutions before challenges become client-facing issues. Qualifications - 5+ years of project management experience within a digital marketing agency, creative agency, or similarly fast-paced environment. - Proven experience building and optimizing project management systems, workflows, and operational processes, not simply maintaining existing ones. - Strong client-facing experience with the confidence to lead delivery conversations, manage expectations, and build trusted relationships. - Expertise managing complex, multi-disciplinary creative projects with competing priorities and evolving scopes. - Experience with resource planning, capacity management, and staffing across cross-functional teams. - Proficiency with Asana, Slack, Google Workspace, and Airtable (or similar project management and collaboration platforms). - Demonstrated experience leveraging AI tools to improve operational efficiency, project workflows, and team productivity. - Exceptional organizational skills with the ability to anticipate risks, solve problems proactively, and thrive in ambiguity. - Strong leadership, communication, and mentorship skills with a collaborative, solutions-oriented mindset. - Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred but not required. Benefits - Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D - 401k - Employer match - HSA - Employer contributes - Flexible Vacation & PTO plan - Paid Maternity / Paternity - Paid Holidays - Remote/Flex day schedule - Laid back office environment - The coolest team ;) - Fun company events & off-sites - Salary Range: $65,000-$72,500