Role Description As a Senior Field Service Engineer, you will support customers throughout Mexico serving as the primary regional technical authority and customer-facing service representative. You will be responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. - Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across Mexico - Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues - Review, adjust, and support PID loop programming in single- and multi-loop control systems - Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers - Serve as the primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management - Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety - Mentor and support less-experienced service personnel, contractors, or local support resources as required - Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects - Prepare detailed service reports, timesheets, and technical documentation following each field assignment - Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local and international safety regulations Qualifications - Bachelor’s degree or higher in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline) - Minimum of five (5) years of field service experience supporting industrial combustion or heating systems - Strong understanding of fundamental combustion principles, including air-to-fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat - Minimum of two (2) years of direct experience working with Bloom Engineering equipment or similar - Demonstrated experience supporting industrial customers throughout Mexico - Working knowledge of NFPA 86 and comparable industrial combustion safety codes - OSHA 10-Hour and NFPA 70E safety training (or ability to obtain) - Valid driver’s license required (international driver’s license preferred) - TN Visa or ability to qualify for one - Willingness and ability to travel regularly (up to 80% of the time required) throughout Mexico - Able to write reports in English to summarize findings and work completed - Fluency in Spanish with professional speaking proficiency in English Requirements - Ability to travel internationally (primarily to the U.S.) for training and overflow service support - Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment - Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation - Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics - Experience following and troubleshooting PLC ladder logic - Strong working knowledge of PID control systems and industrial instrumentation - Strong understanding of industrial safety standards and field best practices - Advanced troubleshooting, analytical, and problem-solving skills - Proficiency with Microsoft Office applications - Proven ability to operate independently while managing customer expectations and complex field assignments - Prior experience serving as a regional, lead, or senior field service engineer Benefits - Opportunity to make a significant impact in a leading global company - Work in a culture that values diversity and inclusion - Access to continuous learning and development opportunities