Discover the Metrohm Difference!
Field Service Technician – Laboratory Equipment
Location
Illinois
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Technician – Laboratory Equipment
Metrohm USA
• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites. • Troubleshoot and repair instrumentation issues as needed. • Provide technical support to customers in person, by phone, email, and Microsoft Teams. • Document service activities and maintain service records. • Build and maintain positive relationships with customers and internal partners. • Effectively manage and prioritize service requests across a large geographic territory. • Attend training programs at Metrohm USA headquarters in Tampa, Florida.
Job Requirements
- Strong mechanical aptitude and troubleshooting skills.
- Ability to test, diagnose, and repair technical equipment.
- Excellent organizational and time-management skills.
- Strong customer service and communication skills.
- Ability to work independently while collaborating effectively with internal teams.
- Valid driver's license and ability to travel throughout the assigned territory.
- Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
- Laboratory experience, including familiarity with laboratory equipment and practices.
- Previous technical service, maintenance, or field service experience.
- Experience traveling for work.
Benefits
- Medical, dental, and vision insurance
- Company-paid basic life insurance
- Company-paid disability coverage
- 401(k) with generous company match
- Paid time off
- Paid company holidays
- Company vehicle
- Company laptop
- Company cell phone
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