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Strategic Account Executive – HCM, HR Solutions

Location

United States

Posted

10 days ago

Salary

$100K - $120K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Strategic Account Executive – HCM, HR Solutions

Distro

• Serve as the strategic point of contact for Top 50/assigned accounts, building strong relationships with executive stakeholders and high‑level decision-makers. • Own relationship with the client’s senior and executive leadership- owning ongoing meeting cadence. • Manage HCM strategy development, ensuring solutions support and workforce planning. • Work side‑by‑side with clients and internal SME teams to develop actionable strategies with measurable outcomes. • Engage internal SME teams to deliver specialized HCM solutions, ensuring timely, accurate, and proactive responses, implementations, and outcomes. • Track and document all open key client and internal action items through resolution, ensuring accountability and follow-through. • Act as an escalation point to Top 75 clients to identify opportunities to optimize clients’ talent, services, workflows, and build credibility when delivering solutions and guidance. • Translate key client needs and challenges into strategic project plans aligned to the client’s goals and priorities. • Maintain key client roadmaps to track initiatives, milestones, and outcomes. • Help identify key attrition indicators and minimize retention risks. • Responsible for documenting client interactions by preparing detailed recaps and key takeaways and following up with clients and internal stakeholders as needed. • Identify and communicate client trends, risks, hot topics, and opportunities with SLT/ELT. • Provide strategic guidance, including Payroll, Benefits, Tax, WC, Compliance, Unemployment, and other foundational areas relevant to the book of business. • Proactively identify client/internal gaps or risks before they become actual issues. • Engage in business reviews and own post-meeting tracking progress against business and people goals. • Recognize and pursue upselling opportunities for all products by aligning solutions to client needs. • Facilitate regular executive‑level interactions to evaluate HCM initiatives, address challenges, and refine strategic approaches.

Job Requirements

  • Bachelor's degree in business, Human Resources, or related field; MBA preferred.
  • 7+ years of experience in strategic account management, client relationship management, or HCM services.
  • Strong knowledge of operations, HR, Payroll, Benefits, and Compliance within a PEO or HCM environment.
  • Proven ability to influence executive stakeholders and drive strategic initiatives.
  • Client relationship building with key stakeholders and executives.
  • Exceptional communication, presentation, and interpersonal skills.
  • Ability to manage multiple priorities, meet deadlines, and achieve results.
  • Vast knowledge of technology programs, tools, and basic key functionalities.
  • Strong expertise in key HR areas—such as training and development, compensation, and performance management.

Benefits

  • Competitive Compensation
  • Medical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan).
  • Dental & Vision Coverage
  • Long‑Term Disability: 100% employer‑paid
  • Supplemental Insurance Options
  • HSA & FSA Eligibility: Includes a $1,000 employer HSA contribution for eligible plans
  • Pet Insurance
  • Legal Discount Plan
  • 401(k) plan with company contribution
  • A year‑round wellness event calendar
  • Wellness challenges
  • Employee Assistance Program (EAP) for confidential support
  • Employee discount program
  • Generous PTO
  • Paid holidays
  • Floating holiday
  • Volunteer time off, empowering you to give back

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