• Lead onboarding, training, coaching, and professional development programs for NMD and LRCC sales professionals. • Drive sales performance through quality assurance, call monitoring, coaching, and performance improvement initiatives. • Serve as the subject matter expert for sales enablement tools, lead management processes, marketing distribution platforms, and related technologies. • Develop best practices that improve prospecting, pipeline management, client retention, cross-selling, and sales conversion outcomes. • Create and maintain training materials, playbooks, coaching guides, and sales enablement resources. • Partner with leaders across Sales, Marketing, and Operations to align enablement strategies with business objectives. • Analyze performance trends, training effectiveness, and quality results to identify opportunities and recommend solutions. • Champion a culture of continuous learning, accountability, collaboration, and sales excellence.

• Own Onboarding & Ramp • Directly run onboarding for every new Sales, Sales Engineering, Customer Success, Professional Services, Support and Partner hires through their first two to three months, and own their path to productivity. • Build a ramp curriculum and certification that accelerates the time from new start to close of first new business sale, with clear milestones and a real measure of readiness. • Get new hires fluent fast on our products, our market, our buyers, and how we win. • Track ramp time and time-to-first-deal, and keep tightening the program against those numbers. • Run Ongoing Enablement & Coaching • Build the recurring enablement cadence that keeps reps improving week over week: skills training, call coaching, role-plays, and certification. • Roll out a sales methodology and the playbooks behind it, and make sure the field actually uses them constantly in live deals. • Stand up the enablement tooling and content from scratch, including the platform, certification, and one place reps can find what they need. • Work across the Revenue Operations team to connect enablement to conversion and sales-cycle time, and use what you learn to adjust the programs. • Drive Product & Go-to-Market Readiness • Partner with Product and the Field CTO team so reps understand the value we deliver, can position our products and services, and can demo them well. • Own field readiness for new product launches so the team can sell new offerings on day one and we get to market faster. • Build demo certification and value-based selling skills together with the SE and Field CTO teams. • Turn marketing’s product and positioning content into training reps can actually use in front of customers.

• Defining and delivering leading sales metrics, key performance indicators, and other analytics to internal stakeholders in coordination with the business intelligence team • Leading a weekly, monthly, and quarterly operating cadence for the AMS along with the AMS Sales Leader, with a focus on pipeline management and forecasting • Driving monthly pipeline reviews to identify gaps in the sales process, ensure pipeline progression, and create action plans to address coverage and conversion challenges • Leading operational planning for the AMS Sales organization, including quota/target assignment, account assignment, territory creation, and headcount planning aligned with the annual operating plan • Providing operational expertise in overlay sales models, driving collaboration and alignment across cross-functional teams to improve efficiency and performance

• Take ownership of the CRM in its final setup and drive strategic development. • Build and maintain system architecture, workflows, and automations. • Define and track central KPIs: conversion rate, pipeline velocity, lead quality, customer value. • Analyze and optimize existing processes along the customer journey. • Co-develop B2B pricing logic with the Head of B2B and Finance. • Manage the B2B shop - product access, collections, price and bundle implementation. • Build a reporting and analytics infrastructure to enable data-driven decision-making in the B2B team. • Coordinate B2B communications as the interface to Marketing and Brand.