• Lead, mentor, and coach a team of Onboarding Specialists to drive high performance and professional growth. • Onboard new hires and develop existing team members' consulting and presentation capabilities. • Conduct regular one-on-one meetings, provide constructive feedback, and handle performance management to cultivate a cohesive, high-performing team. • Act as the primary point of contact for enablement-related project risks and client escalations. • Execute customized training programs tailored to various user personas (e.g., AP Clerks, Controllers, and CFOs). • Act as a primary consultant to client leadership, proactively identifying project risks to ensure continuous momentum. • Define, track, and report on key adoption metrics and the overall effectiveness of the team's configuration and training interventions. • Work alongside Implementation Management to develop and refine enablement resources, guides, and training templates to streamline the onboarding journey.

• Manage a team comprised of engineers, drafters, designers, and/or technicians • Ensure accurate, timely, and quality completion of Electrical Engineering scopes assigned to the team • Promote, implement, and reinforce internal processes and workflows that improve quality, consistency, and efficiency across the department • Assign work to and coordinate work with entry-level engineers, technicians, or administrative staff • Review and verify the work of engineers, designers, drafters, and field service personnel for general quality and accuracy • Support business development via Seller-Doer, assist with marketing tasks, and prepare proposals as needed • Prepare technical write-up for applicable change orders • Provide field assistance, troubleshooting, and observation reports • Maintain professional understanding of all applicable Codes and Standards, and construction practices

• Assists the Follow Up Managers to oversee the operations of the Follow Up team. • Identifying opportunities to improve efficiency and overall process improvement for the assigned responsibilities. • Overseeing the day-to-day operations of the team to keep the staff on task. • Building successful working relationships with the Follow Up staff on and offshore. • Monitor timecards and time off calendar. • Coordinate and assist in training new and existing employees. • Overseeing team members and answering their questions. • Distribute daily workflows to all team members. • Audit employees work and provide feedback, support, and training when necessary. • Host frequent team meetings. • Monitor employee’s productivity via ActivTrak.

• Assist in training and staff development; demonstrate effective team training • Respond to questions from the team • Provide follow through to help resolve issues • Communicate team status and team issues to management (as necessary) • Identify and participate in process improvement opportunities