Empowering digital workplaces
Field Manager, Field Services
Location
South Carolina
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Field Manager, Field Services
Ricoh UK
• Leads, manages, and supports a team of service technicians. • Responsible for the timely, cost-effective, and quality delivery of product service to Ricoh product end users. • Ensures a high level of external customer satisfaction and achievement of service goals and objectives. • Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers. • Enables and maintains a positive and productive work environment. • Spends minimum of 75% of time in Field reviewing technician's work habits/customer interactions. • Provides leadership and guidance to improve technician's territory management skills, overall technical skills, and customer relations' skills through scheduling of appropriate training. • Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments. • Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements. • Works with assigned accounts reporting overall performance, promoting Ricoh solutions and can clearly articulate the Ricoh Value proposition. • Inspires and motivates team members to deliver excellent customer service through the ON-Track performance management program. • Prepares and delivers timely and accurate performance appraisals for all direct reports. • Maintains positive and productive relationships with other functional groups. • Provides counsel, direction, and opportunities to employees to assist in improving their performance on current job and preparation for future responsibilities. • Ensures maximum service profitability through monitoring and management of parts consumption and departmental expense. • Provides proper direction to support team/District achievement of service goals and objectives including all productivity KPI's. • With approval, recruits, interviews, and hires new Technology Service Technicians. • Performs other duties as assigned.
Job Requirements
- Requires associate degree or college level courses in business management; 4-year college degree is desirable.
- Requires a minimum of 6 years of related experience.
- Position requires current valid Driver's Licence.
- Must meet the Company's driving certification standards at all times (with respect to their driving record).
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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