Leading the global community to secure our ever-changing connected world.
Vice President, MS-ISAC Member Engagement
Location
United States
Posted
13 days ago
Salary
$191.1K - $344K / year
Seniority
Lead
Job Description
Vice President, MS-ISAC Member Engagement
Center for Internet Security
• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement • Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation • Serve as a senior executive relationship lead with state and territory CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior SLTT leaders • Conduct one-on-one executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives • Oversee member support functions to ensure timely, coordinated, and professional responses to member needs, questions, escalations, and service-related issues • Oversee MS-ISAC training and education efforts to help members understand available services and apply MS-ISAC resources to improve cybersecurity resilience • Lead regional engagement efforts that strengthen relationships with local governments, regional partners, associations, and other SLTT stakeholders • Ensure member feedback, priorities, concerns, and service needs are captured and communicated to appropriate CIS teams to inform service improvement, training, reporting, and value messaging • Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams to coordinate member-facing activities and resolve member-impacting issues • Develop and maintain scalable engagement playbooks, templates, reporting mechanisms, and operating practices to support consistent engagement across MS-ISAC member segments • Track and report meaningful member engagement metrics, including service awareness, training participation, support trends, sentiment, engagement activity, and strategic risks or opportunities • Lead, coach, and develop assigned staff and managers, ensuring clear expectations, accountability, collaboration, and alignment with MS-ISAC and CIS priorities • Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements as appropriate • Other tasks and responsibilities as assigned
Job Requirements
- Bachelor’s degree in business, public administration, cybersecurity, or a related discipline*
- 10+ years of progressive professional experience, including 7+ years in senior leadership roles
- Senior executive experience within state or territorial government, or equivalent experience advising state executive leadership on cybersecurity and technology strategy
- Deep understanding of state and local government operations, funding, legislative, policy, and political dynamics
- Demonstrated ability to operate as a trusted advisor to governors’ offices, executive branch leadership, and senior public-sector stakeholders
- Ability to translate member priorities and operational concerns into actionable recommendations, engagement strategies, and service improvement opportunities
- Strong executive presence, including the ability to facilitate high-level discussions, challenge assumptions constructively, and influence outcomes
- Ability to navigate ambiguity and operate effectively in environments with evolving strategy, structure, and requirements
- Excellent verbal, written, facilitation, and presentation skills suitable for executive and public-facing engagements
- Demonstrated ability to collaborate across organizational boundaries and lead through both authority and influence
- Commitment to advancing cybersecurity resilience across the public sector
- High degree of professional judgment, discretion, and integrity
- Enthusiastic and passionate about the CIS mission of securing the connected world.
- This position requires the individual to be a citizen of the United States of America
Benefits
- Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
- $500 wellness card for Health Coverage Participants
- 401(k) with 4% Company Match, vested from the first day of hire
- Flexible Spending Account (FSA) & Dependent Care Account (DCA)
- Life Insurance
- Bonding Leave
- Paid Volunteering Program
- Bonus eligibility
- Paid Time Off (PTO) inclusive of vacation, personal and sick time
- Paid Holidays
- Wellness Program
- Employee Engagement Activities
- Professional Development Opportunities
- Tuition Reimbursement
- Student Loan PayDown Program
- Employee Referral program
- Employee Assistance Program
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