Role Description Faithful Companion is a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere. The Regional Vice President (RVP) is responsible for the strategic leadership, operational excellence, financial performance, and growth of multiple pet cremation facilities across a multi-state region. This executive leader ensures every location consistently delivers exceptional service to veterinary partners and pet families while maintaining the highest standards of compassion, compliance, safety, and operational efficiency. The Regional Vice President develops high-performing leadership teams, drives accountability, executes company initiatives, and champions a culture centered on service excellence, integrity, and continuous improvement. This position will be a remote role with the ideal candidate residing in either the Pacific, Central or Mountain time zones as the geographical area of responsibility will lie primarily in western states. Qualifications - Bachelor's degree in business administration, Operations Management, or a related field (or equivalent executive experience). - 10+ years of progressive operations leadership experience. - 5+ years managing multiple locations across multiple states. - Demonstrated success leading distributed teams with full P&L responsibility. - Experience managing managers and developing leadership teams. - Ability to travel extensively (40-60%) throughout assigned territory. - Excellent communication, organizational, and leadership skills. Requirements - Experience in funeral service, cremation services, healthcare, veterinary services, logistics, or other highly regulated service industries. - Experience leading organizations through rapid growth or acquisitions.

• Drive sales growth and production outcomes across your region through assisting with building a comprehensive business plan focused on expanding distribution, increasing firm output, and influencing performance • Partner directly with Principal Owners (POs) and field leaders to improve productivity and business performance, using data, insights, and targeted coaching to drive results • Play a central role in firm expansion and strategic initiatives, including supporting merger discussions and evaluating growth opportunities • Act as a key liaison between the Field and Home Office, partnering with key stakeholders with in Client Solutions & Wealth Management, Compliance, Legal, and other stakeholders to address complex business and regulatory matters • Influence and support succession planning across firms to ensure continuity, long-term growth, and leadership bench strength • Serve as a trusted advisor and connector across teams, ensuring alignment and momentum on key initiatives that align to Guardians and Client Solutions & Wealth Managements overall strategy

• Identify and target prospective nCino customers • Drive opportunities through qualification and closure • Develop strong nCino brand presence within a geographic territory • Manage complex sales cycle with new customers • Sell newly released nCino products and offerings to existing customers

• Develop and implement comprehensive plans to attract and expand local and national account customers, ensuring achievement of revenue, gross margin, and net operating income (NOI) targets for the region. • Cultivate strategic partnerships to build, grow, and sustain profitable relationships with key accounts. • Foster a culture of accountability, emphasizing team success and individual responsibility. Recruit, develop, and mentor a high-performing team that embraces ambitious goals and maintains high standards. • Transparently manage team performance, providing clear expectations, coaching, and corrective actions as necessary to achieve results. • Make informed decisions to optimize business outcomes, leveraging market insights and reallocating resources as needed. • Delegate responsibilities to empower ownership and foster confidence among team members, ensuring accountability through effective tracking and feedback. • Promote a culture of safety, diversity, inclusion, and mutual respect among employees, associates, and customers. • Lead organizational change initiatives with clarity and motivation, articulating the direction and purpose behind strategic shifts. • Take responsibility for meeting safety, compliance, JobStack, associate satisfaction, and customer satisfaction goals within the region.