• Develop, optimize, and scale project management workflows within ClickUp to seamlessly guide omni-channel campaigns, events, creative content, and digital media production from initial concept to execution. • Proactively manage timelines, capacity, resolve bottlenecks, align cross-functional resources, and oversee the trafficking and deployment of paid advertising, digital media, and creative assets to ensure deadlines and budgets are met. • Establish, document, and champion a unified marketing playbook of Standard Operating Procedures (SOPs). • Serve as the primary organizational conductor, streamlining communications and aligning priorities between MarComm, IT, Programs, Development, Operations and partners and stakeholders. • In close partnership with IT, develop and execute a forward-looking MarTech roadmap. • Conduct regular system health audits to maintain data hygiene, ensure seamless data synchronization between systems, and optimize user licensing. • Configure and maintain the technical backend of our marketing ecosystem to support digital advertising tracking, custom landing page conversion funnels, pixel tracking, and targeted audience segmentation within the CRM. • Stay on the pulse of emerging marketing technologies, website optimization strategies, and practical AI capabilities.

Role Description The Marketing Operations Manager supports the operational infrastructure that enables the Marketing organization to plan, coordinate, execute, and optimize integrated marketing initiatives at scale. Reporting to the Sr. Manager, Integrated Marketing, this role helps drive the systems, workflows, planning rhythms, reporting structures, and operational processes that support coordinated campaign execution and organizational efficiency. The Marketing Operations Manager plays a central role in enabling operational excellence across the Marketing department by ensuring workflows, planning systems, reporting structures, repositories, and operational governance mechanisms remain scalable, organized, and execution-focused. The role operates within a highly collaborative, deadline-driven environment that requires strong prioritization skills, sound judgment, and the ability to maintain operational clarity across competing priorities and stakeholders. Responsibilities - Marketing Planning & Workflow Coordination: - Own the integrity and day-to-day administration of the marketing department's planning software and related marketing project management systems. - Monitor execution health, identify operational risks or dependency conflicts, and proactively drive follow-through across stakeholders. - Lead cross-functional marketing project coordination involving senior contributors and functional leads. - Support campaign launch readiness by ensuring approvals, dependencies, asset readiness, and operational requirements are completed. - Operational Rhythm & Planning Support: - Organize and operationalize annual and quarterly marketing planning processes. - Compile planning inputs, maintain templates, coordinate planning sessions, and prepare progress tracking materials. - Facilitate recurring operational rhythms including all-hands meetings, status reviews, and operational reporting sessions. - Prepare agendas, maintain action logs and decisions registers, and track follow-ups across operational meetings. - Budget & Operational Administration: - Support marketing financial operations including invoice tracking and monthly budget reporting. - Ensure accuracy, completeness, and operational integrity across financial documentation. - Partner with Finance and Campaign Delivery to maintain accurate operational records. - Maintain vendor records, SOW documentation, and contract routing coordination. - Reporting & Operational Visibility: - Prepare operational dashboards and reporting summaries related to project health and operational KPIs. - Support leadership reporting and preparation for quarterly business reviews and optimization discussions. - Repository & Documentation Governance: - Own repository structure and operational documentation standards across various platforms. - Manage file taxonomy, version control, and documentation standards. - Develop and maintain SOPs, workflow documentation, templates, and operational process guides. - Coordinate onboarding logistics and document access for new team members and contractors. Qualifications - 5-8 years of experience in marketing operations, integrated marketing, or campaign operations. - Experience coordinating cross-functional projects involving multiple stakeholders. - Strong experience working within marketing project management and workflow platforms. - Strong organizational, coordination, and operational administration skills. - Demonstrated ability to manage multiple timelines, dependencies, and operational priorities. - Strong written and verbal communication skills. - Strong operational judgment, prioritization capabilities, and problem-solving skills. - Experience working within integrated marketing teams or campaign-driven organizations is preferred. - Exposure to vendor coordination, budgeting processes, or repository/documentation management preferred. Benefits - Remote work model - Flexible work arrangements - Vacation and wellness days - Extended health and dental coverage, plus virtual doctor services - Employee Assistance Program and mental health resources - Company-matching retirement savings plan - Financial support for professional development - Annual company events - Exclusive access to perks and discounts Company Description Farber is one of Canada's oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We're dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Role Description The Director, Global Marketing Operations serves as the strategic and operational leader for the company’s marketing automation ecosystem and corporate website. This role oversees the platforms, processes, and teams that embrace AI to power digital engagement, lead generation, and marketing execution. Beyond platform ownership, this leader plays a pivotal role in driving continuous performance improvement across the entire marketing organization leveraging AI to establish compliant data‑driven practices, optimize workflows, and maximize the impact of marketing investments. The ideal candidate brings deep technical expertise, strong leadership capability, and a passion for building scalable, high‑performing marketing operations in a B2B technology environment. - Lead and mentor a team of senior digital marketing professionals responsible for marketing automation, platform integration, and corporate website management. - Provide the vision and leadership to fully utilize AI technology to drive marketing operational efficiency and performance. - Own the strategy, governance, and optimization of marketing automation processes and platforms to improve lead flow, campaign execution, and operational efficiency. - Oversee the corporate website and web team, ensuring a high‑quality user experience that supports customer research, engagement, and conversion. - Develop and implement digital experience strategies that convert online prospects into marketing‑qualified leads. - Drive performance‑based management practices to set goals, track KPIs, report outcomes, and improve ROI across digital initiatives. - Collaborate across organizational boundaries to enhance cross‑functional processes and ensure alignment with business objectives. - Leverage data management, analytics, and visualization tools to guide decision‑making and optimize digital performance. - Communicate strategies, objectives, and implementation plans clearly to stakeholders at all levels. Qualifications - Experience managing teams of senior technical experts responsible for cloud‑based digital platforms, including marketing automation and website operations. - Hands‑on experience with modern marketing technologies such as marketing automation systems, CRM platforms, and website management tools enabled by AI. - Strong data management and analytical skills with proficiency in Excel, Access, Tableau, or similar platforms. - Proven ability to drive cross‑functional collaboration to improve processes and achieve shared business objectives. - Demonstrated success implementing data‑driven performance management initiatives, including goal setting, KPI tracking, and continuous improvement programs. - Exceptional communication skills for conveying complex strategies and plans to diverse audiences. - 10+ years of B2B digital marketing experience including 3+ years managing digital marketing professionals. - Bachelor’s degree in marketing, business, or technology preferred. Requirements - Experience managing teams of senior technical experts responsible for cloud‑based digital platforms, including marketing automation and website operations. - Hands‑on experience with modern marketing technologies such as marketing automation systems, CRM platforms, and website management tools enabled by AI. - Strong data management and analytical skills with proficiency in Excel, Access, Tableau, or similar platforms. - Proven ability to drive cross‑functional collaboration to improve processes and achieve shared business objectives. - Demonstrated success implementing data‑driven performance management initiatives, including goal setting, KPI tracking, and continuous improvement programs. - Exceptional communication skills for conveying complex strategies and plans to diverse audiences. - 10+ years of B2B digital marketing experience including 3+ years managing digital marketing professionals. - Bachelor’s degree in marketing, business, or technology preferred. Benefits - Competitive benefits package that includes paid time off. - Health, life, and disability insurance. - 401(k). - Bonus program.

• Own the product roadmap and execution for core marketing platform modules, including Push Notifications, User Segments, User Tags, Marketing Templates, Workflow Automation, and Campaign Management. • Design scalable audience segmentation and tagging capabilities to support flexible targeting across different business scenarios. • Build marketing orchestration capabilities across multiple channels, including push notifications, email marketing, in-app messaging, scheduling, frequency control, and campaign performance monitoring. • Design workflow automation that enables marketing actions to be triggered based on user behavior, business events, audience rules, and operational conditions. • Improve the marketing template platform by providing reusable and configurable templates that help business teams launch campaigns more efficiently. • Explore AI-powered capabilities to improve marketing operations, including workflow optimization, campaign configuration, content generation, strategy recommendation, and performance evaluation. • Work closely with cross-functional teams to understand business requirements and translate them into scalable platform solutions. • Define product requirements, user flows, PRDs, success metrics, and acceptance criteria. • Continuously improve platform usability, flexibility, operational efficiency, stability, and scalability.