Formerly known as TASER International, Axon is a leading safety technology company offering smart weapons, cameras, evidence management, and automated reporting
Mission Engineer
Location
Florida
Posted
2 days ago
Salary
$100.5K - $160.8K / year
Seniority
Lead
Job Description
Mission Engineer
Axon
• Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts • Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work • Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes • Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities • Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad • Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows • Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes • Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts • Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams • Ensure successful integration of Axon solutions into customer environments and workflows • Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions • Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows • Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick • Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters • Lead QBRs, EBRs, mission reviews, and strategic planning discussions • Help customers define success metrics and measure progress against mission objectives • Capture baseline metrics before major deployments so impact can be proven, not assumed • Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field • Share field intelligence with Product and Engineering teams to influence future roadmap decisions • Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets • Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact • Partner with Sales to support long-term account strategy and expansion readiness • Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes • Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one • Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs
Job Requirements
- Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years, though we encourage applicants with varied experience to apply)
- Former law enforcement or military experience preferred, but not required
- A proven drive to help mission-critical organizations adopt new technologies, transform how they operate, and deliver outcomes that matter — not passive interest, but relentless commitment to changing how teams work
- Demonstrated ability to build: you have shipped working automations, integrations, AI-enabled tools, or technical solutions — "AI-assisted" is not a substitute for actually building
- Comfort working across technical and operational domains, including hardware, software, networking, cloud services, AI-enabled technologies, or integrated systems
- Strong communication skills, with the ability to engage effectively with both technical teams and senior stakeholders — including command staff in paramilitary, mission-critical environments
- Experience supporting cross-functional programs or initiatives involving multiple stakeholders and competing priorities
- Ability to understand both technical systems and the operational environments in which they are used
- A thoughtful, problem-solving mindset with the ability to navigate ambiguity, identify patterns, and prioritize effectively — you thrive when the path isn't defined and the requirements change weekly
- Ability to work independently with full ownership mentality while collaborating closely with Product, Engineering, Sales, Support, and Services teams
- Commitment to delivering exceptional customer experiences and building trusted partnerships
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- And yes, we have snacks in our offices
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