Role Description The Account Management is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As a Technical Account Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs. Responsibilities - Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization. - Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities. - Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives. - Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage. Qualifications - Customer-focused and business-oriented mindset, with experience working in client-facing roles. - 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance. - Experience managing projects and coordinating cross-functional teams in a structured environment. - Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. - Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency. - Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience. - Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones. Bonus Points - Maintenance specific experience with usage of CBM and CMMS tools. - Experience in implementing Lean Manufacturing or Six Sigma methodologies. Benefits - Competitive Salary - Premium Medical, Dental, and Vision Coverage - Paid Time Off (PTO): 15 Days - 401(k) Retirement Plan - Wellhub Membership - Access a wide range of gyms and training programs. - Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. - Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

Role Description The Technical Account Management team is the driving factor behind lifetime value, retention, and expansion at Tractian. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes. As an Enterprise Technical Account Manager, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success. Responsibilities - Partner with enterprise clients to develop and execute strategic maintenance plans. - Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions. - Collaborate with client teams on the factory floor to resolve complex maintenance challenges. - Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities. - Serve as a liaison between client teams and internal engineering to address advanced technical issues. Qualifications - Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience. - 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred. - Extensive knowledge of predictive maintenance and factory floor operations. - Exceptional interpersonal skills with experience working with C-level executives and factory teams. - Data-driven mindset with strong problem-solving skills and technical expertise.

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments • Collaborate with sales teams during customer meetings, trainings, and onsite visits • Serve as an internal technical expert on assigned product lines, applications, and limitations • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization • Analyze process and laboratory data to identify improvement opportunities and make recommendations • Develop tools or models to enhance data analysis and technical decision‑making • Deliver customer training on product selection, application, and optimization • Provide post‑sale technical troubleshooting during product testing and implementation • Support account planning and identify business development opportunities from a technical and commercial perspective

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts. • Drive architecture reviews and design consultations to understand each customer's deployment. • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. • Quarterback the full LiveKit team behind each account. • Be the customer's voice inside LiveKit, translating field signal into product feedback. • Lead executive business reviews that connect platform health to business outcomes. • Spot expansion signal early and hand it cleanly to sales. • Build the playbooks for the engagement model for the company's most important accounts.