International Flavors & Fragrances - IFF is a global leader in the development of new scents and tastes used in beauty products, household goods, detergents, fo
Technical Service Account Manager
Location
Iowa
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Technical Service Account Manager
International Flavors & Fragrances - IFF
• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments • Collaborate with sales teams during customer meetings, trainings, and onsite visits • Serve as an internal technical expert on assigned product lines, applications, and limitations • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization • Analyze process and laboratory data to identify improvement opportunities and make recommendations • Develop tools or models to enhance data analysis and technical decision‑making • Deliver customer training on product selection, application, and optimization • Provide post‑sale technical troubleshooting during product testing and implementation • Support account planning and identify business development opportunities from a technical and commercial perspective
Job Requirements
- Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
- 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
- Strong analytical and problem‑solving skills with the ability to interpret technical data
- Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
- Customer‑focused mindset with strong relationship‑building skills
- Self‑motivated and results‑oriented, able to work independently
- Strong organizational skills and ability to prioritize in a dynamic environment
- Ability to collaborate effectively across Sales, Marketing, and R&D
- Willingness to travel 50% or more
Benefits
- Medical
- Dental
- Vision
- 401k
- Vacation
- Holidays
- 16 weeks paid parental leave (maternity and paternity)
- Annual bonus plan
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