• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments • Collaborate with sales teams during customer meetings, trainings, and onsite visits • Serve as an internal technical expert on assigned product lines, applications, and limitations • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization • Analyze process and laboratory data to identify improvement opportunities and make recommendations • Develop tools or models to enhance data analysis and technical decision‑making • Deliver customer training on product selection, application, and optimization • Provide post‑sale technical troubleshooting during product testing and implementation • Support account planning and identify business development opportunities from a technical and commercial perspective

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts. • Drive architecture reviews and design consultations to understand each customer's deployment. • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. • Quarterback the full LiveKit team behind each account. • Be the customer's voice inside LiveKit, translating field signal into product feedback. • Lead executive business reviews that connect platform health to business outcomes. • Spot expansion signal early and hand it cleanly to sales. • Build the playbooks for the engagement model for the company's most important accounts.

• Own the technical relationship and long-term outcome for a portfolio of strategic accounts. • Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale. • Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. • Quarterback the full LiveKit team behind each account. • Be the customer's voice inside LiveKit, translating field signal into product feedback. • Lead executive business reviews that connect platform health to business outcomes.

• Provide strategic and tactical client services to complex and high touch clients • Understand customer needs and translate this need into strategic solutions and recommendations • Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite • Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products • Work with the engineering team to scope, prioritize, and manage customer requests • Demonstrated successes in client communication (written and verbal) from prior work experiences • Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences • Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly • Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations • Identify opportunities to help expand customer adoption of TrustArc products