Title: Remote Healthcare Customer Service Representative Location: United States, Remote Job Description: CategoryCustomer Service & Transaction Processing Req ID 24056 Job Type Full-time regular Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Call Center Representative Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and deliver solutions? We are looking for people with a passion for helping others, naturally empathy, and are determined to deliver a comprehensive solution to healthcare-related calls. To be successful customer service experience is a plus, but not a requirement. Conduent has plenty of growth opportunities within the healthcare team. - The pay rate is $16 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying. - Training is 5 weeks classroom and 2 weeks nesting. - Successfully complete a mandatory paid training program with 100% attendance.  - Hours of operation: Monday – Sunday 7:30am – 11:00pm EST - Medical, dental and vision benefits are available on the 1st day of employment. - Paid time off is accrued after 180 days (about 6 months) of employment. - Successfully navigate 6 systems and average 32 calls per day. Responsibilities for Remote Call Center Representative: - Respond to inbound inquiries regarding dental benefits, eligibility, claims, appeals, grievances, and provider searches for both Commercial and Medicare plans. - Provide uniform interpretation and clarification of dental benefits, policies, and procedures to members, providers, and employer groups. - Actively attempt to resolve member or provider concerns by investigating issues, contacting appropriate parties, and documenting all interactions accurately within the billing system. - Investigate verbal complaints regarding billing, claims, or services rendered; escalate service failures to appropriate internal departments for follow-up and resolution. - Retrieve and send written correspondence, including plan brochures, provider directories, and other printed materials as needed. - Meet or exceed established ACD (Automated Call Distribution) system call volume and quality performance goals. - Achieve all assigned individual monthly performance metrics. - Maintain current and thorough knowledge of all Member Services policies, procedures, and dental plan updates. - Perform additional duties and responsibilities as assigned by management. Requirement for Remote Call Center Representative: - Successfully complete customer service assessment & typing test.  - High school diploma, GED, or college degree  - At least 1 year of Call Center experience preferred.   - 1 year of face-to-face customer service experience.   - Knowledge of and prior experience in the Dental, Medical or Managed Care industry is preferred.     - Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.   - Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.   - Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.   - Effective communication skills over the phone.  - Ability to deal with problems involving several concrete variables in standardized situations. - Successful completion of background check is required for this position.  Equipment and workspace requirements:  - We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) - You must have a home internet connection of 10 Download and 3 Upload Speed - Must be able to hardwire your work computer directly to your home modem via ethernet. Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable. - Must have a distraction free and secure work environment. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area). The application process will take less than 20 minutes and includes everything required to be considered. - Apply to the role and provide your basic profile information (2 minutes)  - Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)  - Complete a typing test (1 minute) You will need a keyboard. - Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes). Important - It is important that you complete the application in a timely manner to be considered for the role. - Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer. Important: Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA Metro Areas: Minneapolis - MN, Washington, DC, Denver/County of Boulder/Edgewater County - CO Be part of the future  Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00/hour.  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law

Title: MICROSOFT DYNAMICS CRM DEVELOPMENT LEAD-(HYBRID, CHARLOTTE) Location: CHARLOTTE United States Categories: Information Technology SALARY Brand: Compass Technology Position Type: Full Time Job ID: 1544934 Job Description: Compass Technology Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary This position will be supporting Sales Technology, a technical team within Compass Group, focusing on a multitude of use cases ranging from supporting new business sales, client retention, and operational needs across all Compass Sectors and lines of business. The Microsoft Dynamics CRM Development Lead is responsible for developing, configuring, and supporting Microsoft Dynamics 365, Power Platform, and integrated business application solutions that support sales, client retention, and operational processes across Compass Group. This role serves as the primary technical coordinator for offshore development resources while remaining actively involved in solution development, integrations, platform administration, and production support. The position works closely with functional analysts, architects, and development teams to deliver scalable, high-quality solutions that align with business objectives and enterprise technology standards. This role focuses on technical delivery, international development leadership, and coordination. Responsibility for overall solution architecture, platform strategy, and enterprise design governance remains with the team's Technical Leads and Architects. Primary Responsibilities Solution Development & Technical Delivery - Develop, configure, and support Microsoft Dynamics 365, Power Platform, and related enterprise application solutions. - Build and maintain customizations using JavaScript, Plugins, PCF Controls, Power Automate, Power Apps, and other Microsoft technologies. - Develop and support integrations between Dynamics, enterprise systems, reporting platforms, and external applications using APIs and Azure-based services. - Troubleshoot and resolve complex technical issues across CRM, Power Platform, reporting, and integration environments. - Support platform administration, environment management, deployments, and release activities. International Development Leadership - Serve as the primary coordinator and technical oversight lead for international development resources. - Assign, prioritize, and monitor development work to ensure timely delivery and alignment with business priorities. - Review technical designs, code quality, testing approaches, and deployment readiness. - Coordinate sprint execution, backlog refinement, release planning, and technical delivery activities across distributed teams. - Ensure adherence to development standards, documentation requirements, and best practices Qualifications - Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field, or equivalent experience. - 2+ years of experience developing and supporting Microsoft Dynamics 365 CRM solutions. - Experience developing solutions using Microsoft Power Platform including Power Apps and Power Automate. - Experience building integrations using REST APIs, Azure Functions, Logic Apps, or related technologies. - Strong understanding of Dynamics customization and extension frameworks including: JavaScript Plugins PCF Controls Custom Workflows Business Rules - Experience with SQL, data modeling, and reporting platforms such as Power BI and Microsoft Fabric. - Experience working within Agile development methodologies and DevOps processes. Special Skills and/or Training Desired: - Experience coordinating offshore or distributed development teams. - Experience with Azure DevOps and CI/CD deployment pipelines. - Knowledge of Dynamics 365 Sales and Customer Engagement modules. - Experience supporting enterprise-scale CRM implementations. - Microsoft Dynamics 365 and/or Power Platform certifications. Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1544934 Compass Technology: MARY DICKSON

Title: Sales Support Specialist Location: Bellevue, WA, US, 98004 Workplace: Sales Support Specialist-CHP Department: Sales Job Description: We value passion, energy, and enthusiasm to ignite transformation in our industry. Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry. Primary Purpose: The primary purpose of the Sales Support Specialist is to support the sales process by owning non-essential sales tasks and maintaining customer account information. This role acts as a direct resource for customers and internal sales professionals, providing real-time support and solutions. What You’ll Do: - Responsible for setting up new customer accounts, ensuring all necessary information is accurately recorded - Handles quote requests from customers, providing timely and accurate pricing information - Resolves issues related to customer orders, ensuring smooth processing and delivery. - Identifies and addresses any holds on order acceptance, working to resolve them promptly - Maintains detailed records of all interactions with customers, ensuring information is up-to-date and accessible - Contacts customers that are identified as “At Risk” in the CRM. Quickly and efficiently determines next steps needed to reduce churn - Gains additional information regarding product application. Must understand on/off track business and additional customer insights as needed - Updates forecasts and advises seller if further follow up is required - Cleans up the total opportunity count. Reviews and adds forecast data where possible - Sells Irregular Inactive Inventory material where possible - Addresses customer inquiries and complaints as needed - Performs other related duties as required or requested What You’’ll Need: - Bachelor’s degree from fully accredited four-year institution or equivalent work experience - Experience in a Business-to-Business (B2B) service organization or 1+ years’ experience in equivalent job(s) preferred - Knowledge and experience working with MS Office Suite, with strong Excel skills - Demonstrates sound judgment and creative problem solving - Open to taking moderate risks with a competitive spirit - Commitment to accuracy and accountability for job performance - Receptive to constructive feedback from peers and mentors - Strong work ethic and team-oriented mind set - Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication - Exhibits versatility and adaptability while interacting with customers and internal team members Where You’ll Work: This is a hybrid role in Bellevue, WA Pay and Benefits: - The salary range for this position is $57,350 - 71,690 annually - The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location - Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs What You Can Expect: - Strong work/life flexibility - To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company - To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews - Competitive pay and benefits We are ChemPoint. We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa. We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities. ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com. ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

• Manage customer enquiries primarily via email. • Resolve customer issues professionally and efficiently. • Deliver a high standard of customer service that reflects the company's brand values. • Liaise with customers regarding orders, returns and delivery queries. • Ensure every customer interaction results in a positive experience. • Manage incoming orders and oversee the fulfilment process. • Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time. • Monitor stock availability and communicate inventory issues proactively. • Assist with operational administration and process improvements. • Support general business operations as required. • Perform day-to-day administration within Shopify. • Update products, inventory and order information. • Troubleshoot basic Shopify issues. • Assist with maintaining accurate product and customer information. • Support the founders with ad hoc administrative and operational tasks.