Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies
Part-Time Operations, Customer Experience Executive
Location
South Africa
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Part-Time Operations, Customer Experience Executive
Remote Recruitment
• Manage customer enquiries primarily via email. • Resolve customer issues professionally and efficiently. • Deliver a high standard of customer service that reflects the company's brand values. • Liaise with customers regarding orders, returns and delivery queries. • Ensure every customer interaction results in a positive experience. • Manage incoming orders and oversee the fulfilment process. • Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time. • Monitor stock availability and communicate inventory issues proactively. • Assist with operational administration and process improvements. • Support general business operations as required. • Perform day-to-day administration within Shopify. • Update products, inventory and order information. • Troubleshoot basic Shopify issues. • Assist with maintaining accurate product and customer information. • Support the founders with ad hoc administrative and operational tasks.
Job Requirements
- Previous experience in Customer Service, Operations or eCommerce Administration.
- Experience managing customer communication via email.
- Experience coordinating orders and inventory.
- Strong administrative skills.
- Excellent organisational and time management skills.
- High level of computer literacy.
- Ability to multitask and manage competing priorities.
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