Title: Sales Support Specialist Location: Bellevue, WA, US, 98004 Workplace: Sales Support Specialist-CHP Department: Sales Job Description: We value passion, energy, and enthusiasm to ignite transformation in our industry. Start your career journey with ChemPoint! Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry. Primary Purpose: The primary purpose of the Sales Support Specialist is to support the sales process by owning non-essential sales tasks and maintaining customer account information. This role acts as a direct resource for customers and internal sales professionals, providing real-time support and solutions. What You’ll Do: - Responsible for setting up new customer accounts, ensuring all necessary information is accurately recorded - Handles quote requests from customers, providing timely and accurate pricing information - Resolves issues related to customer orders, ensuring smooth processing and delivery. - Identifies and addresses any holds on order acceptance, working to resolve them promptly - Maintains detailed records of all interactions with customers, ensuring information is up-to-date and accessible - Contacts customers that are identified as “At Risk” in the CRM. Quickly and efficiently determines next steps needed to reduce churn - Gains additional information regarding product application. Must understand on/off track business and additional customer insights as needed - Updates forecasts and advises seller if further follow up is required - Cleans up the total opportunity count. Reviews and adds forecast data where possible - Sells Irregular Inactive Inventory material where possible - Addresses customer inquiries and complaints as needed - Performs other related duties as required or requested What You’’ll Need: - Bachelor’s degree from fully accredited four-year institution or equivalent work experience - Experience in a Business-to-Business (B2B) service organization or 1+ years’ experience in equivalent job(s) preferred - Knowledge and experience working with MS Office Suite, with strong Excel skills - Demonstrates sound judgment and creative problem solving - Open to taking moderate risks with a competitive spirit - Commitment to accuracy and accountability for job performance - Receptive to constructive feedback from peers and mentors - Strong work ethic and team-oriented mind set - Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication - Exhibits versatility and adaptability while interacting with customers and internal team members Where You’ll Work: This is a hybrid role in Bellevue, WA Pay and Benefits: - The salary range for this position is $57,350 - 71,690 annually - The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location - Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs What You Can Expect: - Strong work/life flexibility - To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company - To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews - Competitive pay and benefits We are ChemPoint. We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success. We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa. We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing. ChemPoint supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe! We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities. ChemPoint is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability during the hiring process, please contact us at careers@univarsolutions.com. ChemPoint does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with ChemPoint prior to submitting any information relating to a potential candidate. All searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.

• Manage customer enquiries primarily via email. • Resolve customer issues professionally and efficiently. • Deliver a high standard of customer service that reflects the company's brand values. • Liaise with customers regarding orders, returns and delivery queries. • Ensure every customer interaction results in a positive experience. • Manage incoming orders and oversee the fulfilment process. • Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time. • Monitor stock availability and communicate inventory issues proactively. • Assist with operational administration and process improvements. • Support general business operations as required. • Perform day-to-day administration within Shopify. • Update products, inventory and order information. • Troubleshoot basic Shopify issues. • Assist with maintaining accurate product and customer information. • Support the founders with ad hoc administrative and operational tasks.

• Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. • Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions. • Guide members through the platform and resolve issues at first contact wherever possible. • Verify identity and handle account details securely, following member verification and data-handling procedures. • Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. • Keep canned responses and help content sharp so common questions get fast, consistent answers. • Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.

• Brindar atención y retener al cliente que tiene una linea fija con Claro a través de promociones, ofertas y descuentos