• Brindar atención y retener al cliente que tiene una linea fija con Claro a través de promociones, ofertas y descuentos

• Brindar atención y retener al cliente que tiene una linea fija con Claro a través de promociones, ofertas y descuentos

• Brindar atención y retener al cliente que tiene una linea movil con Claro a traves de promociones , ofertas y descuentos

Role Description Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment. What this opportunity involves: - Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims. - Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps. - Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team. - Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers. - Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising. Qualifications - Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field. - 2+ years of customer service, banking, retail, or financial services experience. - Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles. - Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation. - QA analyst, call-center trainer, or conversation designer background is a strong positive signal. - Strong written English (C1+). Requirements - This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Benefits - Contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution. - Compensation varies across projects depending on scope, complexity, and required expertise. - Please note that other projects on the platform may offer different earning levels based on their requirements. How it works - Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid. Project time expectations - For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.