• Design complex Land Mobile Radio (LMR) system solutions that satisfy specific customer requirements • Craft high quality proposal text and drawings that clearly and effectively describe the technical solutions being offered • Participate in discussions and presentations with customers, consultants, vendors and other personnel as necessary to advance projects • Formally present technical solutions and product information to various stakeholders • Coordinate technical transition of design to implementation system engineer after contract is awarded • Ability to travel 15%

• Lead the design, modernization, and optimization of enterprise PKI and certificate management platforms. • Provide technical leadership for certificate lifecycle management, secrets management, and cryptographic services across hybrid and cloud environments. • Design and implement automated, scalable certificate provisioning and renewal processes using modern engineering practices. • Develop self-service capabilities that enable development and infrastructure teams to securely request and provision certificates with minimal manual intervention. • Design and implement API-driven integrations that enable CI/CD pipelines and DevOps platforms to securely interact with enterprise secrets management solutions. • Maximize the value of existing security platforms by standardizing enterprise workflows, eliminating siloed solutions, and driving adoption of centralized services. • Define engineering standards, best practices, and architectural patterns for PKI, certificate management, and secrets management. • Serve as the senior technical escalation point for complex cryptographic platform issues and mentor engineering teams on automation and operational excellence. • Contribute to platform hardening through secure configuration, delegation models, monitoring, patch management, and continuous optimization. • Develop engineering roadmaps and implementation strategies aligned with client business objectives and evolving security requirements. • Partner with cross-functional engineering, infrastructure, DevOps, security, and application teams to deliver scalable enterprise identity and encryption solutions. • Evaluate emerging technologies and industry trends to ensure long-term platform sustainability and future readiness.

Role Description We're looking for a highly collaborative Business Systems Analyst, ERP to serve as a trusted partner between our business teams and technology organization. In this role, you'll be the subject matter expert for our ERP ecosystem, helping to optimize business processes, deliver system enhancements, and drive adoption across Accounting, Finance, Human Resources, and Purchasing functions. You will play a key role in analyzing business needs, configuring and enhancing applications, leading continuous improvement initiatives, and ensuring our systems evolve to support both current and future business objectives. This is an excellent opportunity for someone who enjoys solving complex business challenges, partnering with stakeholders globally, and making a measurable impact through technology. What You'll Do - Partner with the Business - Build strong relationships with business stakeholders to understand processes, challenges, and strategic objectives. - Gather, analyze, and document business and functional requirements. - Translate business needs into scalable technology solutions and recommend process improvements. - Drive ERP Enhancements & Optimization - Configure, customize, and optimize ERP applications and integrated systems. - Identify opportunities to leverage existing and emerging system capabilities to improve user experience and operational efficiency. - Partner with software developers and vendors when advanced customizations or integrations are required. - Develop implementation plans and provide cost-benefit analysis and effort estimates for proposed solutions. - Deliver High-Quality Solutions - Design and execute unit, integration, and regression testing strategies. - Ensure enhancements are thoroughly validated and meet quality standards before deployment. - Support system implementations, upgrades, and ongoing enhancements. - Provide Application Support & Continuous Improvement - Troubleshoot application issues, perform root cause analysis, and implement sustainable solutions. - Support reporting, dashboards, KPIs, and ad hoc business requests. - Guide users on best practices and advise when process changes or additional customization is needed. - Drive continuous improvement initiatives to enhance system performance and user adoption. - Lead Training & Adoption - Develop user guides, documentation, and training materials. - Deliver training sessions that promote system adoption and effective utilization. - Champion consistent processes, data integrity, and adherence to established standards and best practices. - Manage Vendor & Technology Relationships - Evaluate and recommend new technologies and system capabilities. - Collaborate with software vendors and service providers to support business initiatives and ongoing application enhancements. Qualifications - Bachelor's degree in Information Technology, Business Management, Accounting, Finance, or a related field. Equivalent relevant experience may be considered in lieu of a degree. - 4+ years of experience supporting enterprise business applications and partnering with business users. - Hands-on experience with ERP platforms, including direct experience with Microsoft Dynamics NAV. - Experience gathering business requirements and delivering application configurations and enhancements. - Experience supporting cross-functional business processes and integrated applications. Success Factors - A strategic problem solver who anticipates challenges and proactively develops solutions. - Curious and innovative, always seeking opportunities to improve processes and systems. - Highly organized and detail-oriented. - An effective communicator who can translate technical concepts for non-technical audiences. - Collaborative and comfortable partnering with stakeholders at all levels of the organization. - Adaptable and able to prioritize in a dynamic environment. - Results-driven, accountable, and committed to delivering high-quality outcomes. - Passionate about using technology to simplify processes and create business value. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.

• Develop policies and procedures related to configuration settings for Production Operations Systems and Sales systems and reporting on Loan Origination Systems. • Respond to Operations/Sales Escalations desk tickets and escalate as needed. • Resolve issues escalated by junior teammates. • Partner with Business Analysts and Product Owners to define system requirements. • Troubleshoot and resolve user interface issues. • Escalate system outage and bugs to Operations/Sales training and communication teams to ensure the field is notified in a timely manner. • Implement user acceptance testing strategies. • Perform Post-Production Validation as needed. • Support process improvements using Automation and Lean concepts. • Provide feedback to the Training teams on potential training opportunities and assist in developing training materials. • Test reported defects to validate and confirm system issues and provide feedback to Business Analysts to ensure accurate representation for defect documentation and resolution. • Perform other duties as assigned.