Role Description We're looking for a highly collaborative Business Systems Analyst, ERP to serve as a trusted partner between our business teams and technology organization. In this role, you'll be the subject matter expert for our ERP ecosystem, helping to optimize business processes, deliver system enhancements, and drive adoption across Accounting, Finance, Human Resources, and Purchasing functions. You will play a key role in analyzing business needs, configuring and enhancing applications, leading continuous improvement initiatives, and ensuring our systems evolve to support both current and future business objectives. This is an excellent opportunity for someone who enjoys solving complex business challenges, partnering with stakeholders globally, and making a measurable impact through technology. What You'll Do - Partner with the Business - Build strong relationships with business stakeholders to understand processes, challenges, and strategic objectives. - Gather, analyze, and document business and functional requirements. - Translate business needs into scalable technology solutions and recommend process improvements. - Drive ERP Enhancements & Optimization - Configure, customize, and optimize ERP applications and integrated systems. - Identify opportunities to leverage existing and emerging system capabilities to improve user experience and operational efficiency. - Partner with software developers and vendors when advanced customizations or integrations are required. - Develop implementation plans and provide cost-benefit analysis and effort estimates for proposed solutions. - Deliver High-Quality Solutions - Design and execute unit, integration, and regression testing strategies. - Ensure enhancements are thoroughly validated and meet quality standards before deployment. - Support system implementations, upgrades, and ongoing enhancements. - Provide Application Support & Continuous Improvement - Troubleshoot application issues, perform root cause analysis, and implement sustainable solutions. - Support reporting, dashboards, KPIs, and ad hoc business requests. - Guide users on best practices and advise when process changes or additional customization is needed. - Drive continuous improvement initiatives to enhance system performance and user adoption. - Lead Training & Adoption - Develop user guides, documentation, and training materials. - Deliver training sessions that promote system adoption and effective utilization. - Champion consistent processes, data integrity, and adherence to established standards and best practices. - Manage Vendor & Technology Relationships - Evaluate and recommend new technologies and system capabilities. - Collaborate with software vendors and service providers to support business initiatives and ongoing application enhancements. Qualifications - Bachelor's degree in Information Technology, Business Management, Accounting, Finance, or a related field. Equivalent relevant experience may be considered in lieu of a degree. - 4+ years of experience supporting enterprise business applications and partnering with business users. - Hands-on experience with ERP platforms, including direct experience with Microsoft Dynamics NAV. - Experience gathering business requirements and delivering application configurations and enhancements. - Experience supporting cross-functional business processes and integrated applications. Success Factors - A strategic problem solver who anticipates challenges and proactively develops solutions. - Curious and innovative, always seeking opportunities to improve processes and systems. - Highly organized and detail-oriented. - An effective communicator who can translate technical concepts for non-technical audiences. - Collaborative and comfortable partnering with stakeholders at all levels of the organization. - Adaptable and able to prioritize in a dynamic environment. - Results-driven, accountable, and committed to delivering high-quality outcomes. - Passionate about using technology to simplify processes and create business value. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.

• Develop policies and procedures related to configuration settings for Production Operations Systems and Sales systems and reporting on Loan Origination Systems. • Respond to Operations/Sales Escalations desk tickets and escalate as needed. • Resolve issues escalated by junior teammates. • Partner with Business Analysts and Product Owners to define system requirements. • Troubleshoot and resolve user interface issues. • Escalate system outage and bugs to Operations/Sales training and communication teams to ensure the field is notified in a timely manner. • Implement user acceptance testing strategies. • Perform Post-Production Validation as needed. • Support process improvements using Automation and Lean concepts. • Provide feedback to the Training teams on potential training opportunities and assist in developing training materials. • Test reported defects to validate and confirm system issues and provide feedback to Business Analysts to ensure accurate representation for defect documentation and resolution. • Perform other duties as assigned.

• Als Mitarbeiter:in der WBS TRAINING vertrittst du dein Fachgebiet mit Leidenschaft und Weitblick. • In deiner Rolle als Ausbilder:in steht das Ziel der Kompetenzentwicklung der Kursteilnehmenden im Vordergrund. • Du verstehst dich in deiner Unterrichtsgestaltung sowohl als Inputgeber:in als auch als Unterstützung in der Rolle einer Lernbegleiter:in. • Fachbezogener Unterricht aus dem Homeoffice im WBS LearnSpace 3D® • Anwendung verschiedener Lehrmethoden für die Unterrichtsgestaltung • Vorbereitung und Gestaltung unterrichtsbezogener Lernmaterialien nach Curriculum • Durchführung von Kompetenzzuwachsmessungen

• As an employee of WBS TRAINING you represent your field with passion and foresight. • In your role as an instructor the primary focus is on developing the competencies of course participants. • In your lesson design you see yourself both as a provider of input and as a support in the role of a learning facilitator — Learning 4.0! • This includes: subject-specific instruction delivered from the home office in WBS LearnSpace 3D® • Application of various teaching methods for lesson design • Preparation and creation of lesson-related learning materials according to the curriculum • Conducting assessments to measure competency growth