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Systems Analyst II
Location
United States
Posted
5 days ago
Salary
$67.2K - $100.8K / year
Seniority
Senior
Job Description
Systems Analyst II
Guild Mortgage
• Develop policies and procedures related to configuration settings for Production Operations Systems and Sales systems and reporting on Loan Origination Systems. • Respond to Operations/Sales Escalations desk tickets and escalate as needed. • Resolve issues escalated by junior teammates. • Partner with Business Analysts and Product Owners to define system requirements. • Troubleshoot and resolve user interface issues. • Escalate system outage and bugs to Operations/Sales training and communication teams to ensure the field is notified in a timely manner. • Implement user acceptance testing strategies. • Perform Post-Production Validation as needed. • Support process improvements using Automation and Lean concepts. • Provide feedback to the Training teams on potential training opportunities and assist in developing training materials. • Test reported defects to validate and confirm system issues and provide feedback to Business Analysts to ensure accurate representation for defect documentation and resolution. • Perform other duties as assigned.
Job Requirements
- Bachelor's Degree directly related to the position or equivalent, preferred.
- Bachelor's Degree in computer, business or related field.
- Minimum three years' experience in mortgage industry, preferably with origination.
- Ability to organize and manage multiple priorities simultaneously.
- Ability to work well independently or within a team.
- Accurate data entry.
- Strong interpersonal and customer service skills.
- Excellent interpersonal communication skills required.
- Knowledge of software testing procedures, user scenarios, and bug reporting/validation.
- Good understanding of technical equipment and software packages.
- Understanding of how systems and processes work to support internal and external customers.
- Knowledge of Microsoft Office 365 tools, SharePoint administration and working with advanced functionality with Microsoft Excel (e.g. VLOOKUP, Pivot Table, Arrays) preferred.
- Experience with usability and/or training on human computer interactions and workflow best practices, preferred.
- Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
- Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
- Excellent verbal and communication skills required.
- Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams.
- Ethical, with a commitment to company values.
- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
- Commitment to company values.
- Customer Service - Proactive attention to each person.
- Integrity - Do and say what's right.
- Respect - Treat others with dignity.
- Collaboration - Listen and work together.
- Learning - Seek knowledge and strive for improvement.
- Excellence – Deliver the unexpected.
Benefits
- medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match
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