• Betreuung unserer Kunden in allen Fragen rund um die von uns betriebenen IT-Systeme • Installation, Betrieb und Wartung von Serversystemen inkl. entsprechender Dokumentation • Durchführung von Anpassungen an den Betriebssystemen und Anwendungsprogrammen • Analyse und Behebung auftretender Störungen im HW- und SW-Bereich im direkten Kontakt mit den Usern (1st und 2nd-Level-Support) • Administration z.B. von virtuellen Windows-Servern und der VMware-Plattform

Role Description We are seeking a dedicated professional to serve as the first point of contact for end-user IT technical assistance. The primary purpose of this role is to provide effective first-level support for all computer systems, hardware, and software, with a focus on the Windows operating system. This position is integral to maintaining daily system performance and ensuring user productivity by delivering timely solutions via phone, email, or Teams. - Diagnosing and resolving technical issues. - Installing and repairing computer software. - Performing basic network triage for LAN, WAN, and wireless connectivity. - Handling basic user administration in a hybrid Active Directory environment, such as password resets and account unlocks. - Troubleshooting Microsoft 365 issues. - Escalating unresolved queries to the appropriate next-level teams. - Contributing to and maintaining our knowledge base, transitioning to Confluence. Qualifications - Bachelor’s degree or a minimum of 3 years of experience in a client support, application administration, or help desk support role. - Proven experience providing remote help desk and desktop support. - Proficiency in administering and troubleshooting Windows operating systems. - Experience with basic user administration in a hybrid Azure AD/On-premise Active Directory environment. - Strong troubleshooting skills for Microsoft 365 and the Microsoft Office suite. - Working knowledge of help desk software and remote control tools. - Experience with basic network triage for LAN, WAN, and wireless connectivity issues. - Excellent communication, troubleshooting, and multitasking skills. - Strong organizational skills with a high degree of attention to detail and accuracy. Requirements - Familiarity with IT Service Management (ITSM) principles and the ITIL framework. - Experience with knowledge base platforms, particularly Confluence. - Administrative experience with Microsoft 365 services, such as Exchange Online or SharePoint. - Knowledge of mobile device management (MDM) solutions, especially Microsoft Intune. - A deeper understanding of networking concepts, including DNS and DHCP. - Professional IT certifications, such as CompTIA A+, Network+, or relevant Microsoft credentials. - Experience in developing user documentation or conducting training sessions. Soft Skills - Exceptional communication skills (verbal, written, and presentation). - Strong analytical and troubleshooting abilities. - A client-centric approach, demonstrating patience and empathy. - Proven ability to work effectively within a team environment. - Excellent organizational and multitasking skills. - Meticulous attention to detail and accuracy. - Adaptability and sound judgment. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

Role Description This is a remote position. Nextlink is seeking an IS Project Manager who will lead the end-to-end delivery of the Global Trade Services (GTS) greenfield implementation, leveraging ABB’s design principles and templates. The primary objectives are to ensure export control and customs compliance, avoid cross-border operational disruptions, and enable scalable, audit-ready global trade processes. - GTS greenfield implementation: Lead deployment using ABB’s design principles and compliance frameworks, adapted to Robotics’ requirements. - Compliance process configuration: Configure independent trade compliance processes and controls aligned with global trade regulations. - System integration: Manage integration with external systems (e.g., S/4 Hana, ERP, customs systems) to ensure seamless trade operations. - Multi-country roll-out: Plan and execute complex deployments across multiple countries, balancing local regulatory requirements with global compliance. - Project governance: Establish governance, manage budget/timeline, and mitigate risks (regulatory gaps, integration issues, roll-out delays). - Stakeholder collaboration: Partner with trade compliance, IT, operations teams, and external vendors; lead change management and training initiatives. - Audit readiness: Ensure GTS processes are scalable, audit-ready, and fully compliant with export control and customs regulations. Qualifications - Bachelor’s degree in Computer Science, IT, Business Administration, or related field. - 5+ years of IS/IT Project Management experience, with proven SAP GTS greenfield implementation expertise. - Demonstrated experience in multi-country enterprise system roll-outs, external system integration, and trade compliance framework implementation. - PMP/PRINCE2 certification. - Deep knowledge of GTS configuration, global trade regulations, and audit-ready process design. Requirements - GTS expertise: Strong knowledge of greenfield deployment, leveraging design templates, and ERP/external system integration. - Roll-out management: Ability to balance local regulatory requirements with global compliance standards. - Risk mitigation: Skilled in identifying and addressing regulatory and operational risks. - Stakeholder/vendor management: Excellent collaboration and communication skills. - Proficiency in project management tools (MS Project, Jira). Company Description

• Estamos buscando PM con experiencia en gestión de equipos para sumarse a un proyecto de importante empresa estatal en Uruguay. • Este rol requiere una fuerte capacidad técnica y la habilidad para trabajar en un entorno ágil y dinámico. • La modalidad de trabajo es Remoto, con disponibilidad para reuniones presenciales en las oficinas de Montevideo. • Asignación part-time.