Role Description As a Sr Manager, Services Enterprise Architecture, you will lead delivery, development, and implementation of technology solutions for clients. Functions include: - Resource management - Service operations management - Scope management of the project or client engagement - Quality and performance metrics of the engagement and/or team - Resource management of both technical and non-technical resources associated with the engagement or team - Risk management - Communication plans - Change management - Financial performance - Overall client satisfaction Along the way, you will get to: - Lead the development and enhancement of processes associated with Services SOWs, proposals, and RFP responses, including collaboration with Sales leadership, Service Operations and leadership, Legal, IT, and Finance. - Communicate new and enhanced processes to affected employees within Insight, including the development and execution of training sessions as required. - Provide leadership, assistance, and advice to a team of personnel. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. - 8-10 years’ experience managing technology projects including desktop refresh, new technology deployment, and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure. - Five years’ experience with field service management and service financial management. - Experience in Project Management is desired. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. What really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Role Description Our Threat Intelligence team is seeking an expert-level Adversary Hunter to serve as a recognized authority in tracking and disrupting threats targeting ICS/OT environments. In this autonomous role, you'll independently own one or more Threat Groups and Temporary Activity Threads (TATs), author authoritative intelligence products, and shape our analytical tradecraft. You'll lead proactive and reactive threat hunting engagements, collaborate across functions, and represent Dragos externally through publications, customer briefings, and industry events. As both a technical operator and force multiplier, you'll advance our data and tooling capabilities while elevating team expertise through mentorship and knowledge sharing. This is a role designed for a seasoned professional who operates with high autonomy, drives methodology development, and operates as a recognized subject matter expert. Responsibilities - Provide expert-level coverage for one or more Threat Groups and TATs, independently authoring WorldView reports and representing the team as a subject matter expert in Year in Review (YIR) publications, customer briefings, webinars, and sales engagements. - Champion cross-team collaboration to reduce stovepiping and proactively support WorldView triage and reporting pipelines, ensuring intelligence flows efficiently across functions. - Enhance and document analysis methodologies while independently tracking new Threat Groups and TATs beyond assigned scope as intelligence needs evolve. - Demonstrate proficiency in network telemetry tools (e.g., NetFlow, Censys, Shodan) and file-based analysis platforms (e.g., VirusTotal, Joe Sandbox) to conduct advanced threat hunting and adversary infrastructure tracking. - Leverage Synapse and Storm Query Language for advanced data modeling, threat hunting, and investigative workflows; continuously improve data interrogation tooling and identify automation opportunities to scale team output. - Lead threat hunting efforts during incident response engagements and provide advanced analytical support during high-priority surge incidents (e.g., PIPEDREAM-class events), operating with minimal oversight. - Serve as a recognized data and tooling subject matter expert within the team, driving knowledge transfer initiatives and elevating the analytical capabilities of peers and junior analysts. Qualifications - 5+ years of experience in threat intelligence, adversary tracking, intrusion analysis, or threat hunting, with demonstrated depth in ICS/OT-focused threat activity. - Proven ability to independently own and author finished intelligence products, including WorldView reports, YIR contributions, and customer-facing deliverables with minimal oversight. - Expert-level application of the Diamond Model, Kill Chain stages, and MITRE ATT&CK for ICS across complex, multi-stage intrusion investigations. - Hands-on proficiency with network telemetry tools (NetFlow, Censys, Shodan), file analysis platforms (VirusTotal, Joe Sandbox), and advanced working knowledge of Synapse and Storm Query Language for threat modeling and hunting automation. - Experience leading or significantly contributing to threat hunting operations during live incident response engagements, including high-tempo surge events. - Demonstrated ability to develop software tooling or analytical automation using Python, C#, or similar languages to enhance team workflows. - Strong analytical and written communication skills, with an external presence or track record of knowledge sharing through publications, conference presentations, webinars, or industry engagement. Requirements - Salary: $175,000 - Competitive Equity Package - Comprehensive Benefits Plan Company Description Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

Role Description We're currently looking for top talent to fill the role below: - Role: Technical Customer Support Specialist - Monthly Rate: $2150 - Availability: Full-time - 40 hours/week - Time Zone: 9:00 AM to 5PM EST To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: - English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. - Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ - 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification. Experience Needed/Responsibilities: - Respond to customer issues by phone, email, and ticketing system - Triage by urgency and impact, and by whether it's user error, setup, product behavior, or a true bug - Resolve Tier 1/2 issues directly when possible - Reproduce issues, gather details, and write clean escalation notes for engineering when dev is needed - Own the support queue in Zendesk - Keep customers updated so nothing disappears into a black hole - Spot repeat issues and surface them to improve the product, onboarding, and help docs - Contribute to FAQs and short walkthroughs Good to have: - Trades, home services, or field-service software experience - ServiceTitan or similar CRMs - Zendesk or similar ticketing systems - GoHighLevel Qualifications - 2+ years in SaaS customer support, product support, or technical support - Comfortable troubleshooting software, account setup, permissions, integrations, and basic configuration. Technical enough to diagnose and document problems, but not expected to code - Strong written and phone communication Industry/Tools Experience - GoHighLevel - Zendesk - ServiceTitan Benefits - ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. - ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? - ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! - ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. - ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. - ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. - ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. - ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. - ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! - ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system • Log, categorize, prioritize, and resolve incidents and service requests • Provide remote support for end users across multiple customer environments • Troubleshoot Microsoft Windows 10/11 operating systems • Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint • Manage user accounts, password resets, and access permissions through Active Directory and Microsoft Entra ID • Support VPN connections, remote access, printers, and peripheral devices • Install, configure, and troubleshoot hardware and software • Escalate unresolved incidents to 2nd or 3rd Level Support according to defined procedures • Maintain accurate documentation within the ticketing system • Ensure compliance with agreed Service Level Agreements (SLAs) • Follow ITIL-based incident and request management processes • Contribute to internal knowledge base documentation • Deliver professional and customer-focused support at all times