Role Description We are seeking a dedicated professional to serve as the first point of contact for end-user IT technical assistance. The primary purpose of this role is to provide effective first-level support for all computer systems, hardware, and software, with a focus on the Windows operating system. This position is integral to maintaining daily system performance and ensuring user productivity by delivering timely solutions via phone, email, or Teams. - Diagnosing and resolving technical issues. - Installing and repairing computer software. - Performing basic network triage for LAN, WAN, and wireless connectivity. - Handling basic user administration in a hybrid Active Directory environment, such as password resets and account unlocks. - Troubleshooting Microsoft 365 issues. - Escalating unresolved queries to the appropriate next-level teams. - Contributing to and maintaining our knowledge base, transitioning to Confluence. Qualifications - Bachelor’s degree or a minimum of 3 years of experience in a client support, application administration, or help desk support role. - Proven experience providing remote help desk and desktop support. - Proficiency in administering and troubleshooting Windows operating systems. - Experience with basic user administration in a hybrid Azure AD/On-premise Active Directory environment. - Strong troubleshooting skills for Microsoft 365 and the Microsoft Office suite. - Working knowledge of help desk software and remote control tools. - Experience with basic network triage for LAN, WAN, and wireless connectivity issues. - Excellent communication, troubleshooting, and multitasking skills. - Strong organizational skills with a high degree of attention to detail and accuracy. Requirements - Familiarity with IT Service Management (ITSM) principles and the ITIL framework. - Experience with knowledge base platforms, particularly Confluence. - Administrative experience with Microsoft 365 services, such as Exchange Online or SharePoint. - Knowledge of mobile device management (MDM) solutions, especially Microsoft Intune. - A deeper understanding of networking concepts, including DNS and DHCP. - Professional IT certifications, such as CompTIA A+, Network+, or relevant Microsoft credentials. - Experience in developing user documentation or conducting training sessions. Soft Skills - Exceptional communication skills (verbal, written, and presentation). - Strong analytical and troubleshooting abilities. - A client-centric approach, demonstrating patience and empathy. - Proven ability to work effectively within a team environment. - Excellent organizational and multitasking skills. - Meticulous attention to detail and accuracy. - Adaptability and sound judgment. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels.

Role Description This is a remote position. Nextlink is seeking an IS Project Manager who will lead the end-to-end delivery of the Global Trade Services (GTS) greenfield implementation, leveraging ABB’s design principles and templates. The primary objectives are to ensure export control and customs compliance, avoid cross-border operational disruptions, and enable scalable, audit-ready global trade processes. - GTS greenfield implementation: Lead deployment using ABB’s design principles and compliance frameworks, adapted to Robotics’ requirements. - Compliance process configuration: Configure independent trade compliance processes and controls aligned with global trade regulations. - System integration: Manage integration with external systems (e.g., S/4 Hana, ERP, customs systems) to ensure seamless trade operations. - Multi-country roll-out: Plan and execute complex deployments across multiple countries, balancing local regulatory requirements with global compliance. - Project governance: Establish governance, manage budget/timeline, and mitigate risks (regulatory gaps, integration issues, roll-out delays). - Stakeholder collaboration: Partner with trade compliance, IT, operations teams, and external vendors; lead change management and training initiatives. - Audit readiness: Ensure GTS processes are scalable, audit-ready, and fully compliant with export control and customs regulations. Qualifications - Bachelor’s degree in Computer Science, IT, Business Administration, or related field. - 5+ years of IS/IT Project Management experience, with proven SAP GTS greenfield implementation expertise. - Demonstrated experience in multi-country enterprise system roll-outs, external system integration, and trade compliance framework implementation. - PMP/PRINCE2 certification. - Deep knowledge of GTS configuration, global trade regulations, and audit-ready process design. Requirements - GTS expertise: Strong knowledge of greenfield deployment, leveraging design templates, and ERP/external system integration. - Roll-out management: Ability to balance local regulatory requirements with global compliance standards. - Risk mitigation: Skilled in identifying and addressing regulatory and operational risks. - Stakeholder/vendor management: Excellent collaboration and communication skills. - Proficiency in project management tools (MS Project, Jira). Company Description

• Estamos buscando PM con experiencia en gestión de equipos para sumarse a un proyecto de importante empresa estatal en Uruguay. • Este rol requiere una fuerte capacidad técnica y la habilidad para trabajar en un entorno ágil y dinámico. • La modalidad de trabajo es Remoto, con disponibilidad para reuniones presenciales en las oficinas de Montevideo. • Asignación part-time.

Role Description As a Sr Manager, Services Enterprise Architecture, you will lead delivery, development, and implementation of technology solutions for clients. Functions include: - Resource management - Service operations management - Scope management of the project or client engagement - Quality and performance metrics of the engagement and/or team - Resource management of both technical and non-technical resources associated with the engagement or team - Risk management - Communication plans - Change management - Financial performance - Overall client satisfaction Along the way, you will get to: - Lead the development and enhancement of processes associated with Services SOWs, proposals, and RFP responses, including collaboration with Sales leadership, Service Operations and leadership, Legal, IT, and Finance. - Communicate new and enhanced processes to affected employees within Insight, including the development and execution of training sessions as required. - Provide leadership, assistance, and advice to a team of personnel. This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. Qualifications - Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. - 8-10 years’ experience managing technology projects including desktop refresh, new technology deployment, and program management experience in full IT life cycle (acquisition, deployment, refurbishment, maintenance) and other IT projects related to infrastructure. - Five years’ experience with field service management and service financial management. - Experience in Project Management is desired. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. What really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Company Description Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.