Role Description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Primary Duties and Responsibilities: - Referral coordination (clinical trials or lab testing services projects) which includes: - Data entry - Collaboration with nursing, BAM, scheduling to booking of appointment - Ensuring nurse training & supplies in place to conduct the service(s) - Follow up post appointment completion with healthcare providers, customers, etc. - Training which includes: - Recipient of training and delivery of training to nurses or other stakeholders on specific clinical trial protocols/lab testing procedures - Telephone consultations and/or web-based meetings/training sessions within their geographical area or across Canada - Clinical Trials coordination between client/manufacturer/principal investigator (PI) sites and all Innomar stakeholders involved in the delivery of Innomar services for that clinical trial project, which may include: - Study nurse approvals - Nurse travel proposals - Study supplies/equipment - Visit scheduling/confirmations - Provision of visit data to all relevant parties in a timely manner - Receiving and tracking all PI orders/documents for the delegated services - Forwarding on to relevant nurse - Track, report and escalate issues to appropriate team members and managers for both Clinical trials & lab collection services. - Acts as a resource providing remote clinical guidance to all Field Nurses regarding Clinical trial standard operating procedures, protocols, best practices, in real time patient care delivery with a focus on Good Clinical Practices and trial protocol adherence. - Lab testing coordination between client/manufacturer/patient support programs and all Innomar stakeholders involved in the delivery of Innomar services for that lab testing project, as well as remote nurse lab test guidance with process and guidance for different lab test collection services. - Ensuring all lab information is updated and available to the Field Nurses to access and reference. - Post services reporting and billing activities related to the services in close collaboration/oversight by Senior Manager and accounting/BI. - Adherence to the general company processes. - In addition, the Caseworker may also be assigned other duties and tasks as required from time to time. Qualifications - Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education. - A minimum of one (1) year experience in customer service. - Comfortable client facing with customers such as physicians, research coordinators/nurses, Clinical Research Organizations, Laboratory managers, etc. - Experience with Clinical trials and/or laboratory experience or medical field such as roles such as medical secretary, LPN/RPN, trial coordinator, PV experience, works with pharma, etc. - Bilingual (French/English). - Ability to multitask. - Strong attention to detail. - Strong Problem-solving skills. - Experience in the medical and pharmaceutical field is an asset. - Working knowledge of Word, Excel and Outlook. Requirements - Advanced knowledge in medical/pharmaceutical industry. - Working knowledge of Clinical trials and/or laboratory services. - Strong business and financial acumen. - Strong analytical and mathematical skills. - Ability to communicate effectively both orally and in writing. - Effective interpersonal and leadership skills. - Effective organizational skills; with strong attention to detail. - Ability to consistently meet deadlines. - Excellent problem-solving skills; ability to resolve issues effectively and efficiently. - Excellent presentation skills. - Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, which may include: - Backup dependent care - Adoption assistance - Infertility coverage - Family building support - Behavioral health solutions - Paid parental leave - Paid caregiver leave - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Role Description We are seeking a Mandarin/English Bilingual Data Entry & Translation Specialist to join a remote team supporting compliance and risk data operations. This role is heavily focused on data entry, translation, data validation, and online research, requiring strong attention to detail and accuracy. - Translate information between Mandarin Chinese and English. - Collect, review, and enter data into internal databases and content management systems. - Perform high-volume data entry while maintaining strict quality standards. - Conduct internet research to identify updates related to sanctions, regulations, and company information. - Verify, update, and maintain compliance watchlist records. - Review data for accuracy and resolve discrepancies as needed. Qualifications - Fluent in Mandarin Chinese and English (written and verbal). - Experience with data entry, data collection, translation, or research-related work. - Strong attention to detail and ability to identify errors and inconsistencies. - Comfortable working with databases, Microsoft Office, MS Access, SQL, or similar systems. - Excellent organizational and communication skills. - Ability to work independently in a fully remote environment while meeting deadlines. Requirements - This is a Contract position based out of Boca Raton, FL. Benefits - The pay range for this position is $17.00 - $20.00/hr. - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Application Deadline This position is anticipated to close on Jul 10, 2026.

Role Description If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? Responsibilities - Successfully complete virtual paid training program which requires passing tests each week. - Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance. - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions. - Maintain a thorough understanding of products, services and policies to effectively assist customers. - Accurately document customer interactions and transactions across all tools/platforms. - Collaborate with other departments to resolve customer issues and escalate complex problems as necessary. - Strive to exceed customer satisfaction goals and performance metrics. - Continuously seek opportunities to improve the customer experience and streamline processes. - Stay updated on product knowledge and industry trends to better assist customers. - Ability to work within the defined hours of operation with flexibility needed on weekends and holidays. Qualifications - Must be 18 years of age or older. - High School Diploma or equivalent. - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work. - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone. - Superb attendance, so you can be there when our customers need us. Requirements - High speed internet with an ethernet connection to the router (no satellite or hotspot). - 50 mbps download and 35 mbps upload speed. - WiFi must be turned off at all times. - Windows Updates must be current. - Private and distraction free home work space with the ability to close a door. Benefits - Paid Training. - Medical, Dental, and Vision Insurance. - Paid Time Off. - Employee Discounts. - Full-time, non-seasonal. - Career Advancement. Company Description At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

• Respond to a wide variety of requests from Canadian Tire Roadside Assistance and Home Services customers • Dispatch a service provider to provide roadside assistance • Handle general inquiries on membership benefits/product features, enrolment, etc. • Support Triangle Rewards customers