InteLogix

Title: Account Services Representative Location: USA_Remote Full-time Job Description: Pay Rate $15.50/hour Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Responsibilities: - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions - Maintain a thorough understanding of products, services and policies to effectively assist customers - Accurately document customer interactions and transactions across all tools/platforms - Strive to exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve the customer experience and streamline processes - Stay updated on product knowledge and industry trends to better assist customers - Ability to work within the defined hours of operation, with flexibility needed on weekends and holidays What We Look for in a Candidate: - Must be 18 years of age or older - High School Diploma or equivalent - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us Work at home requirements: - High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed - WiFi must be turned off at all times - Windows Updates must be current - Private and distraction free home work space with the ability to close a door All job offers are contingent upon: - Completion of drug screen - Completion of background check

Role Description If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary. - Negotiate/Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client. - Attempt to collect on all balances using excellent negotiation skills. - Document all account handling activity concisely and accurately on the client systems. - Educate potential customers on identity documents and next steps. - Educate customers on account status and payment options. - Additional duties as assigned by the client or Management. Qualifications - Must be 18 years of age or older. - High School Diploma or equivalent required. - Call Center or Collections experience preferred and basic knowledge of data entry. - Excellent communication, ability to communicate clearly and effectively, both orally and in writing. - Deal with difficult interactions with customers. - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions. - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone. - Superb attendance, so you can be there when our customers need us. - Internet Speed of at least 10 MBPS download and 5 MBPS upload. - Dedicated workspace free from distractions. Requirements - Speed Test results required - test yours now by clicking here: www.speedtest.net . Benefits - Paid Training. - Medical, Dental, and Vision Insurance. - Paid Time Off. - Employee Discounts. - Full-time, non-seasonal. - Career Advancement.

Title: Customer Service Representative - WAH remote type Fully Remote locations Huntington, WV time type Full time job requisition id JR101144 Job Description: Pay Rate $12 Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Responsibilities: - Provide information about SNAP EBT transactions to customers - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions - Maintain a thorough understanding of products, services and policies to effectively assist customers - Accurately document customer interactions and transactions across all tools/platforms - Collaborate with other departments to resolve customer issues and escalate complex problems as necessary - Strive to exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve the customer experience and streamline processes - Stay updated on product knowledge and industry trends to better assist customers - Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: - Must be 18 years of age or older - High School Diploma or equivalent - Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills. - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us Work at home requirements: - High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed - WiFi must be turned off at all times - Windows Updates must be current - Private and distraction free home work space with the ability to close a door All job offers are contingent upon: - Completion of drug screen - Completion of background check - Completion of fingerprints

• Independently place outbound calls to business that are past due on invoices • Contact businesses via email or portal to collect payments • Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment • Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications. • Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment. • Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log. • Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company. • Preparation of weekly aging report and prioritize accounts based on overdue status. • Account review for credit releases.

Compensation: $70,000-$80,000 annual base pay plus incentive structure Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations. InteLogix is seeking a Business Development Representative (BDR) to support new business growth through proactive prospect engagement, lead development and pipeline growth. This role focuses on driving brand awareness, generating high-quality leads, and identifying new opportunities by securing meetings with decision-makers and nurturing relationships across a targeted list of ABM accounts. Success in this role requires experience generating leads through targeted cold outreach, pre- and post-event attendee engagement, and strategic vertical and horizontal marketing campaigns. Strong communication skills are essential to build and maintain relationships with decision-makers, guiding prospects from initial contact through a qualified meeting. Responsibilities: - Proactively identify and pursue new business opportunities through personalized phone, email, and LinkedIn outreach across a targeted account list - Contribute to sales pipeline by scheduling qualified meetings between prospective clients and Sales leadership - Effectively communicate the company’s value proposition through tailored messaging designed to drive engagement, replies, and meeting conversion - Qualify inbound and outbound leads by identifying client needs and aligning relevant marketing assets and materials to those needs - Execute timely follow-up on marketing campaigns, event leads, and conference attendees, prioritizing outreach based on engagement and intent signals - Maintain accurate and up-to-date activity, meeting, and lead records within CRM and marketing automation platforms - Meet or exceed defined SLAs for task completion, outreach activity, and meeting outcomes; provide regular performance reporting on a weekly, monthly, and quarterly basis - Collaborate with Sales and Marketing stakeholders to ensure alignment on account strategy, messaging, and meeting quality - Stay current on company offerings, industry trends, and competitive landscape to support informed prospect conversations - Utilize CRM, sales engagement, and marketing tools to manage leads, track progress, and identify pipeline opportunities Qualifications: - Proven experience in inside sales, business development, or a related role - Hands-on experience executing multi-channel outreach across phone, email, and LinkedIn - Demonstrated ability to meet or exceed activity goals, SLAs, and performance KPIs - Experience using CRM, sales engagement, and prospecting tools (e.g., Salesforce, HubSpot, LinkedIn Sales Navigator, SalesLoft, ZoomInfo, Seamless AI, ChatGPT) - Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint - Excellent written and verbal communication skills, with the ability to engage and influence decision-makers - Experience supporting ABM or event-driven outreach strategies - Ability to manage multiple priorities in a fast-paced environment - Bachelor’s degree in marketing, business administration, or a related field (or equivalent practical experience) - Basic understanding of the BPO, CX, or contact center industry All job offers are contingent upon completion of drug and background checks. InteLogix is an equal opportunity employer: M/F/Disabled/Vet

Pay rate: $16/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Responsibilities: - Handle inbound calls from customers - Taking payments on customer wireless, wireline and connect accounts - Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended - Corrects any deficiencies or oversights as outlined by management and/or quality control - Maintains good public relations - Adhere to Company attendance, punctuality, and meal and rest break requirements - Maintain concentration and focus in order to meet performance goals - React positively to an ongoing, changing environment - Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals - Maintain good working relationship with assigned supervisors and coworkers - Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test - Assists Managers on special projects - Perform additional duties as required by management What We Look for in a Candidate: - Must be 18 years of age or older - Dedicated workspace free from distractions - Speed Test results required - test yours now by clicking here: Check My Internet Speed - Internet Speed of at least 10 MBPS download and 5 MBPS upload - Superb attendance, so you can be there when our customers need us - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions - Ability to apply basic mathematical concepts - Excellent communication, both written and oral - Call Center or Collections experience preferred - High School Diploma or equivalent required, BA degree preferred All job offers are contingent upon completion of a background check.

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits • Create cases for customers and update order information related to fraud • Work on alarming cases from various fraud queues • Make outgoing calls to follow-up on fraud orders and secure equipment • Review traffic patterns and orders for fraudulent activity • Analyze network traffic and orders to assess risk and mitigate fraud • Operate in a fast-paced environment requiring timely data analysis and decision making • Utilize system tools to close cases and prevent fraud loss • Manage multiple systems and fraud queues simultaneously • Manage high-volume workload to effectively mitigate fraud

Oversee standard operating procedures and ensure compliance with company policies. Provide coaching and performance management to team members while maintaining client relationships and driving operational excellence for program outcomes.

• Inbound / Outbound Blended environment • Residential and Commercial Accounts • Start and End Water Services – Move in/Move Out service orders • Process Payment for Delinquent Accounts • Issue Service Restoration Orders after disconnection • Setting up Payment Installments • Issue Emergency Orders such as Water Main Breaks, Water quality, Loss Control Notification and Threat Notifications • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays: Monday - Friday: 10a.m. to 9 p.m. Saturday: Closed Sunday: Closed

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Overview: InteLogix is seeking a remote Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset. Responsibilities: - Serve as the primary point of contact for customers via phone - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions - Maintain a thorough understanding of products, services and policies to effectively assist customers - Accurately document customer interactions and transactions across all tools/platforms - Collaborate with other departments to resolve customer issues and escalate complex problems as necessary - Strive to exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve the customer experience and streamline processes - Stay updated on product knowledge and industry trends to better assist customers - Ability to work within the defined hours of operation with flexibility needed on weekends and holidays What We Look for in a Candidate: - Must be 18 years of age or older - High School Diploma or equivalent - At least 6 months of call center experience required - Strong typing skills are required - Proficient with Microsoft Office products and Salesforce - Troubleshoot basic technical issues - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us