InteLogix

Role Description If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? Qualifications - Must be 18 years of age or older - High School Diploma or equivalent required - Call Center or Collections experience preferred and basic knowledge of data entry - Excellent communication, ability to communicate clearly and effectively, both orally and in writing - Deal with difficult interactions with customers - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us - Internet Speed of at least 10 MBPS download and 5 MBPS upload - Dedicated workspace free from distractions Requirements - Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary - Negotiate/Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client - Attempt to collect on all balances using excellent negotiation skills - Document all account handling activity concisely and accurately on the client systems - Educate potential customers on identity documents and next steps - Educate customers on account status and payment options - Additional duties as assigned by the client or Management Benefits - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement

Role Description If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? Responsibilities - Successfully complete virtual paid training program which requires passing tests each week. - Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance. - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions. - Maintain a thorough understanding of products, services and policies to effectively assist customers. - Accurately document customer interactions and transactions across all tools/platforms. - Collaborate with other departments to resolve customer issues and escalate complex problems as necessary. - Strive to exceed customer satisfaction goals and performance metrics. - Continuously seek opportunities to improve the customer experience and streamline processes. - Stay updated on product knowledge and industry trends to better assist customers. - Ability to work within the defined hours of operation with flexibility needed on weekends and holidays. Qualifications - Must be 18 years of age or older. - High School Diploma or equivalent. - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work. - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone. - Superb attendance, so you can be there when our customers need us. Requirements - High speed internet with an ethernet connection to the router (no satellite or hotspot). - 50 mbps download and 35 mbps upload speed. - WiFi must be turned off at all times. - Windows Updates must be current. - Private and distraction free home work space with the ability to close a door. Benefits - Paid Training. - Medical, Dental, and Vision Insurance. - Paid Time Off. - Employee Discounts. - Full-time, non-seasonal. - Career Advancement. Company Description At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

• Successfully complete virtual paid training program which requires passing tests each week. • Serve as the primary point of contact for customers who have questions about their utility service. • Typical inquiries include starting or stopping service, billing questions, and payment assistance • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions • Maintain a thorough understanding of products, services and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

• Develop, implement, and continuously evolve a competitive global compensation philosophy and pay strategy aligned to InteLogix's business objectives and talent needs • Lead the design and maintenance of salary structures, job grades, and pay bands across all geographies, ensuring internal equity and external competitiveness • Conduct and analyze market compensation surveys and benchmarking data (e.g., Mercer, Willis Towers Watson, Radford) to inform pay decisions and identify gaps • Oversee annual compensation planning cycles including merit increases, promotional adjustments, and incentive plan reviews • Partner with Finance and HR leadership on executive compensation design, bonus plan modeling, and long-term incentive programs where applicable • Evaluate, design, and manage employee benefits programs across US and international geographies, including health, dental, vision, life insurance, retirement (401k), and statutory benefits (SSS, PhilHealth, Pag-IBIG, ISSS, social insurance) • Lead benefits vendor relationships, renewals, and RFP processes to ensure cost-effectiveness, service quality, and employee satisfaction • Drive open enrollment planning and communication strategies to ensure employees fully understand and utilize their benefits • Ensure benefits programs comply with applicable regulations (ACA, ERISA, HIPAA, and local labor laws) across all operating countries • Ensure all compensation and benefits programs comply with federal, state, and local regulations across US jurisdictions and international labor laws • Monitor legislative changes affecting total rewards (e.g., pay transparency laws in CO, NY, CA, WA, IL) and proactively implement necessary updates • Maintain audit-ready documentation, policy frameworks, and SOPs for all total rewards programs • Leverage HRIS platforms (e.g., Workday, ADP) and market data tools to generate compensation analytics, budget models, and executive reporting • Build dashboards and reports to track total rewards spend, pay equity metrics, benefits utilization, and program ROI • Conduct regular pay equity analyses and partner with HR and Legal to remediate identified gaps • Serve as a trusted advisor to HR Business Partners, Talent Acquisition, and senior leadership on all matters related to compensation, job offers, promotions, and rewards strategy • Lead and develop a small team (1–3 employees), providing coaching, mentorship, and clear performance expectations • Collaborate cross-functionally with Finance, Legal, and Operations to support workforce planning, budgeting, and organizational design initiatives • Support M&A activity, new site launches, and program transitions from a total rewards perspective as InteLogix continues to grow

• Setup and run paid job ads on platforms like Facebook, Instagram, and LinkedIn, etc. • Help write simple, engaging ad copy that speaks to job seekers in each region. • Monitor ad performance daily and flag any issues or opportunities to the team. • Post and update job listings across job boards and social media platforms. • Pull weekly performance reports from ad platforms and summarize key metrics (clicks, applications, cost per applicant). • Maintain tracking spreadsheets to keep campaign data organized and up to date. • Share findings with the Talent Acquisition team in a clear, easy-to-understand format. • Help schedule and publish organic social media content that highlights InteLogix’s culture and open roles. • Assist with creating simple graphics or posts using tools like Canva. • Support the team in keeping job postings accurate, on-brand, and up to date. • Coordinate with recruiters to understand current hiring needs and align posting activity accordingly. • Assist with organizing and promoting virtual hiring events and career fairs. • Handle general administrative tasks related to recruiting marketing as needed.

Role Description If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? Qualifications - Must be 18 years of age or older - Dedicated workspace free from distractions - Speed Test results required - test yours now by clicking here: Check My Internet Speed - Internet Speed of at least 10 MBPS download and 5 MBPS upload - Superb attendance, so you can be there when our customers need us - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions - Ability to apply basic mathematical concepts - Excellent communication, both written and oral - Call Center or Collections experience preferred - High School Diploma or equivalent required, BA degree preferred Requirements - Handle inbound calls from customers - Taking payments on customer wireless, wireline and connect accounts - Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended - Corrects any deficiencies or oversights as outlined by management and/or quality control - Maintains good public relations - Adhere to Company attendance, punctuality, and meal and rest break requirements - Maintain concentration and focus in order to meet performance goals - React positively to an ongoing, changing environment - Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals - Maintain good working relationship with assigned supervisors and coworkers - Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test - Assists Managers on special projects - Perform additional duties as required by management Benefits - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement

• Provide information about SNAP EBT transactions to customers • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions • Maintain a thorough understanding of products, services and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

• Lead and manage operations across multiple regions, geographies, and client programs, maintaining accountability for program performance, workforce health, and delivery outcomes. • Establish, monitor, and continuously improve operational KPIs — including CSAT, FCR, AHT, QA scores, schedule adherence, attrition, and SLA compliance — across all assigned programs. • Drive a culture of operational excellence and continuous improvement through data-driven decision-making, root cause analysis, and structured corrective action. • Oversee P&L for the operational portfolio, managing budgets, workforce costs, and financial performance in alignment with organizational targets. • Partner with Workforce Management and Finance to ensure staffing models, capacity plans, and cost structures support program growth and client commitments. • Serve as the senior operational point of contact for key client relationships, ensuring satisfaction, proactive communication, and value delivery at every touchpoint. • Lead executive-level business reviews, presenting performance data, improvement plans, and growth opportunities to client stakeholders. • Identify and drive operational strategies that expand client relationships and support contract retention and renewal. • Lead, mentor, and develop a multi-layered team of Directors, Senior Managers, Managers, and frontline supervisors across geographically distributed sites. • Build and sustain a high-performance culture grounded in InteLogix's core values: Show Up, Engage with Care, Own It, Do Right, and Win as a Team. • Partner with HR and Talent Acquisition to attract, develop, and retain top operational talent across all geographies. • Drive succession planning and leadership pipeline development within the operations organization. • Collaborate with Training & Quality, Technology, and Client Services teams to drive continuous improvement in service delivery and customer experience outcomes. • Partner with the CRO and Sales leadership on new business implementations, transitions, and program ramps — ensuring operational readiness and seamless go-live execution. • Identify opportunities to leverage automation, AI-assisted tools, and digital workflows to improve efficiency and reduce cost-to-serve. • Travel to client sites, operational centers, and InteLogix locations domestically and internationally as required to maintain visibility and drive performance.

• Help customers complete their taxes using a tax preparation platform, providing tax advice, full-service return preparation, and tax calculations • Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language • Serve in a virtual, customer-facing capacity using state-of-the-art video communication software to interact with customers, and document interactions to maintain accurate records • Manage product and software inquiries from customers, leveraging your tax expertise to deliver accurate, confident answers • Prepare and review federal and state individual 1040 tax returns with a high degree of accuracy and compliance with IRS regulations and IRS Circular 230 standards • Guide customers through deductions, credits, and filing requirements with patience, professionalism, and clarity • Identify and resolve tax-related inquiries and discrepancies; escalate complex issues to senior specialists or supervisors as appropriate • Meet productivity, quality, and handle-time targets in alignment with seasonal service level agreements (SLAs) • Remain active on phones and/or video tools for the full duration of each scheduled shift • Adapt quickly to client-specific tax software, workflows, and scripts during onboarding and throughout the season

Title: Account Services Representative Location: USA_Remote Full-time Job Description: Pay Rate $15.50/hour Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. - Are you energetic, enthusiastic with an engaging personality? - Are you driven to deliver effective results while providing excellent customer service? - Do you have extraordinary communication skills? What’s in it for YOU? - Paid Training - Medical, Dental, and Vision Insurance - Paid Time Off - Employee Discounts - Full-time, non-seasonal - Career Advancement Responsibilities: - Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions - Maintain a thorough understanding of products, services and policies to effectively assist customers - Accurately document customer interactions and transactions across all tools/platforms - Strive to exceed customer satisfaction goals and performance metrics - Continuously seek opportunities to improve the customer experience and streamline processes - Stay updated on product knowledge and industry trends to better assist customers - Ability to work within the defined hours of operation, with flexibility needed on weekends and holidays What We Look for in a Candidate: - Must be 18 years of age or older - High School Diploma or equivalent - Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work - Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone - Superb attendance, so you can be there when our customers need us Work at home requirements: - High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed - WiFi must be turned off at all times - Windows Updates must be current - Private and distraction free home work space with the ability to close a door All job offers are contingent upon: - Completion of drug screen - Completion of background check