• Deliver exceptional customer service by diagnosing and resolving technical issues. • Enhance customer satisfaction and retention. • Perform electronic and mechanical repairs and document service reports. • Maintain strong customer relationships. • Ensure all tools and calibrated equipment are properly maintained at all times. • Meet daily service needs at assigned sites and locations. • Plan and perform repairs and preventative maintenance independently in the field. • Schedule work based on field needs.

• Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments. • Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies. • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations.

• install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities • Scheduling tasks at customer job sites • Troubleshooting issues, quickly and effectively • Performing routine maintenance and emergency services as they arise • Continuous learning, including customer operational processes, packaging designs, technical specifications • Installation of Packsize solutions and training others to use and maintain it • Basic clerical and administrative duties • Follow all Packsize and customer safety requirements

Role Description The Field Service Engineer II for Leica Biosystems is responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being. This position is part of the Service Organization and will work remotely out of Orlando or Jacksonville, FL. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for troubleshooting, installation, preventative maintenance, and service repair needs. In this role, you will have the opportunity to: - Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electromechanical, electronic and/or refrigeration instruments. - Document and complete service administration activities in a timely manner to follow ISO, FDA, and Leica policies. - Actively support the sale of service contracts, assist sales representatives & service team members with system configurations/upgrades, and provide feedback on ways to improve financial performance to generate service revenue. Qualifications - Associate’s degree with 3+ years of field service experience or related field - OR Bachelor’s Degree in Science with 1+ year of experience or related field - OR equivalent military experience (working on any mechanical, technical, laboratory, pneumatic or any related instruments). Requirements - This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international. - Must have a valid driver’s license with an acceptable driving record. - Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. - Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - This job is also eligible for bonus/incentive pay. - The hourly range for this role is $30.00-$43.00 per hour.