• Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap • Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Support setup, configuration, and QA of client models • Drive continuous improvement of support processes, tools and user education materials • Clearly communicate guidance and resolutions to users or internal teams • Test new enhancements or fixes prior to release to ensure quality and expected behavior • Prepare concise write-ups of confirmed bugs or feature requests for the development team

• Support the ongoing success of Emiri client deployments • Investigate issues, coordinate resolutions, and manage communication between users, client service teams, and product development • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Drive continuous improvement of support processes, tools, and user education materials • Test new enhancements or fixes prior to release to ensure quality and expected behavior

• Manage a portfolio of clients with varying levels of service depending on package level. • Be their primary point of contact for site issues, campaign changes, and reporting. • Develop close client relationships. • Act as a liaison between your client and the company. • Relay clients’ goals to the team and campaign performance to the client. • Manage onboarding new clients, set expectations. • Analyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc. • Monitor results and present feedback to the client. • Train clients on how to optimize their online reputation and phone call conversion rates.

Role Description In this role, your primary responsibility is to provide administrative oversight, technical guidance, and regulatory support across a portfolio of insolvency estates nationwide. Acting as a centralized Licensed Insolvency Trustee resource, you will support estate administration teams by providing direction on complex or nuanced matters, reviewing and signing statutory documentation, and ensuring compliance with the Bankruptcy and Insolvency Act (BIA), OSB directives, and Firm policies. You will collaborate closely with cross-functional teams to support escalated matters, high-risk cases, and technical file issues while maintaining the Firm's high professional, regulatory, and client service standards. This role also plays an important part in supporting operational consistency through coaching, mentorship, and technical guidance to administrative team members. Responsibilities - Provide guidance and oversight on complex or nuanced estate matters, including but not limited to distributions, interpretations of the relevant sections of the BIA, escalations, high-risk cases, and debtor/creditor communications. - Support the drafting, review, and processing of statutory documents, forms, and correspondence for accuracy, completeness, and regulatory compliance. - Act as a primary Trustee signatory for CMC activities such as SRDs, interim distributions, EIS, 170 reports, court documents, disallowances, cheques, bank reconciliations, and other documentation requiring LIT signoff according to Firm policy. - Provide timely direction and determinations on estate matters to support ongoing file progression and minimize delays in administration. - Ensure all files adhere to the Bankruptcy and Insolvency Act (BIA), OSB directives, and internal Firm policies and procedures. - Collaborate with cross-functional teams to support the resolution of escalated issues, technical matters, or unique file scenarios. - Chair meetings of creditors and negotiate with creditors as applicable. - Attend regional Court as needed. - Train, mentor, and provide technical guidance to administrative team members on insolvency processes and regulatory requirements. - Accept new estate filings under your LIT license number as required. - Support internal quality control initiatives and provide technical input on process improvements and operational efficiencies. - Execute responsibilities with a high sense of urgency while ensuring adherence to established service level agreements (SLAs), regulatory timelines, and Firm standards. - Additional administrative and technical duties may be assigned from time to time. Qualifications - A license to act as a Licensed Insolvency Trustee in Canada. - Minimum 5 years of experience in an insolvency practice required (not necessarily post-licensing experience). - Strong technical knowledge of the Bankruptcy and Insolvency Act (BIA), OSB directives, and insolvency administration processes. - Experience reviewing and signing statutory insolvency documentation within a regulated environment. - Previous experience supporting complex insolvency or restructuring files is considered an asset. - A multi-jurisdictional LIT license is considered an asset. - Strong analytical and problem-solving skills with the ability to navigate complex or high-risk file situations. - Detail-oriented with a strong focus on regulatory compliance and quality assurance. - Strong verbal and written communication skills with the ability to provide guidance and mentorship to team members. - Proven ability to collaborate effectively within cross-functional teams and manage competing priorities. - High level of professionalism, judgment, and ethics to ensure positive outcomes for consumers and stakeholders. - Strong technical proficiency with Microsoft Office applications including Outlook and Excel. - Knowledge of insolvency industry software programs is considered an asset. - Other professional designation(s) are considered an asset. Benefits - Remote work model. - Vacation and wellness days. - Extended health and dental coverage, plus virtual doctor services. - Employee Assistance Program and mental health resources. - Company-matching retirement savings plan. - Financial support for professional development. - Annual company events. - Exclusive access to perks and discounts.