Client Success Manager

Location

Australia

Posted

9 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Client Success Manager

Circana

• Support the ongoing success of Emiri client deployments • Investigate issues, coordinate resolutions, and manage communication between users, client service teams, and product development • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Drive continuous improvement of support processes, tools, and user education materials • Test new enhancements or fixes prior to release to ensure quality and expected behavior

Job Requirements

  • 5+ years of experience in client support for data analytics and reporting
  • Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
  • Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
  • Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes
  • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
  • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems

Benefits

  • Flexible work arrangements
  • Professional development

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