• Install, service, troubleshoot, and remove personal emergency response systems, homecare monitoring equipment, and medication dispensing devices in member’s homes • Responsible for scheduling and managing assigned jobs, ensuring appointments are coordinated, communicated, and completed within established service level expectations • Maintain regular communication with VRI Home Service Coordinators regarding scheduling updates, changes, and job completion status • Complete assigned work orders accurately and efficiently • Educate members and caregivers on the proper use of installed equipment • Maintain professional and courteous interactions with members and their families • Travel throughout the assigned service territory to complete installations and service requests

• Responsible for planning, implementing and follow up of marketing and sales strategies / tactics of assigned brands portfolio. • Responsible for product details to HCPs of assigned territory and achieve revenue & KPIs objectives. • Ensures that all activities are conducted in accordance with company policies and SOPs, Pfizer values, and global guidelines (including MAPP, FCPA), as appropriate. • Making professional & skillful presentations to targeted doctors of the assigned territory for business generation. • Ensuring adequate knowledge of the products and their competition to establish & communicate the benefit of products to customers/users. • Updating doctors/chemists contact records list as & when needed with the consent of Category Lead and maintains all call records accordingly through Veeva system. • Preparing weekly and monthly call plans and properly follow it to improve customer coverage as per defined KPIs. • Keeping track of competitive activities in assigned geographical area and provide feedback to HRM/Country Brand Manager/ CFC Lead for onward communication to marketing for rebuttal strategies. • Ready to travel frequently as per business need. • Willingness to relocate as per business need.

• Ensure Transportation arrangements are made for shipments • Monitoring customer load board and information flow in the Transportation Management System • Maintaining any team mailboxes • Performing relationship and knowledge-based exception management to any pre-defined processes • Document and organize existing standard operating processes • Learn multiple job functions within assigned team • Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers • Meet operational metrics • Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives • Manage reconciliation of daily, weekly, monthly, and quarterly reports • Make fact-based suggestions on how customers can achieve their goals in utilizing C.H.Robinson • Act as a resource and support for peers when needed • Understand and utilize C.H.Robinson’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

• Serve as a facilitator between the patient and the company, ensuring a seamless experience. • Answering questions about the company, offering accurate information about our products and services • Delivering information about the product. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. • Keep records of patient interactions, process patient accounts, and file documents. • Take the extra mile to engage with patients. • Stay updated with products, policies, and services to provide informed support.