• Ensure Transportation arrangements are made for shipments • Monitoring customer load board and information flow in the Transportation Management System • Maintaining any team mailboxes • Performing relationship and knowledge-based exception management to any pre-defined processes • Document and organize existing standard operating processes • Learn multiple job functions within assigned team • Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers • Meet operational metrics • Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives • Manage reconciliation of daily, weekly, monthly, and quarterly reports • Make fact-based suggestions on how customers can achieve their goals in utilizing C.H.Robinson • Act as a resource and support for peers when needed • Understand and utilize C.H.Robinson’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

• Serve as a facilitator between the patient and the company, ensuring a seamless experience. • Answering questions about the company, offering accurate information about our products and services • Delivering information about the product. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. • Keep records of patient interactions, process patient accounts, and file documents. • Take the extra mile to engage with patients. • Stay updated with products, policies, and services to provide informed support.

Role Description The Servicing Representative supports the Lending Department by handling inbound borrower calls and, when needed, assisting with early-stage collections. This role works directly with borrowers to resolve past-due balances in a compliant, professional, and borrower-focused manner. The position is essential to supporting portfolio performance, resolving borrower concerns, reducing credit losses, and ensuring all servicing activity is completed accurately, empathetically, and in accordance with applicable regulatory and institutional requirements. Responsibilities - Borrower Communication: Manage early- to mid-stage delinquent accounts through inbound and outbound borrower communication, including phone, email, and SMS, in accordance with applicable policies and regulatory requirements. - Account Resolution: Negotiate appropriate payment arrangements, repayment plans, or other resolution strategies to reduce delinquency, prevent avoidable charge-offs, and support borrower account rehabilitation. - Documentation: Maintain complete, accurate, and timely account notes within servicing systems, including borrower communications, payment commitments, disputes, and escalation activity. - Inbound Servicing Support: Assist with inbound call handling as needed while providing a professional, consistent, and compliant borrower experience. - Compliance: Follow all applicable laws, regulations, company policies, and procedures governing borrower communications, collections activity, skip tracing, documentation, and account management. - Escalations: Identify and escalate complaints, disputes, bankruptcy notices, SCRA/MLA matters, hardship requests, and other sensitive account issues in accordance with established procedures. Qualifications - High school diploma or equivalent required. - Associate’s or Bachelor’s degree preferred. - Minimum of 1–3 years of servicing experience, preferably involving personal loans, installment lending, or secured and unsecured consumer debt. - Experience in financial services, fintech, banking, or another regulated lending environment preferred. - Working knowledge of collection-related regulatory requirements, including the FDCPA and Regulation F. - Strong verbal and written communication skills, with the ability to manage sensitive borrower conversations with professionalism, empathy, and sound judgment. - High attention to detail, strong documentation habits, and the ability to work accurately within servicing systems. - Demonstrated ability to balance borrower-centered communication with results-driven account resolution. Core Competencies - Strong customer service and relationship management skills. - Excellent verbal and written communication abilities. - Professional borrower communication and conflict resolution. - Regulatory awareness and compliance discipline. - Strong problem-solving and analytical skills. - Negotiation, follow-through, and results orientation. - Accuracy, accountability, and sound documentation practices. - Ability to work independently and collaboratively within a team environment. Company Description J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Role Description Therapeutic Associates, Inc. is seeking a full time Authorization Representative to join our corporate team. The position is responsible for managing daily physical therapy authorization requests, insurance eligibility and verification, assisting with insurance billing for each TAI clinic location – ensuring governmental and commercial billing guidelines are followed. Generally relies on established protocols to perform job responsibilities but familiarity with standard concepts, practices, and procedures within the medical field are expected. Duties & Responsibilities: - Process, follow-up, and monitor all authorizations submitted for physical therapy clinics. - Periodically review Physical Therapist charts and other documents to verify correct CPT and ICD codes for claim creation and insurance billing. - Assist TAI Customer Service and Accounts Receivable departments with billing and reimbursement issues; perform corrections to claims as needed. - Request additional information from clinic staff as necessary to complete insurance authorization requests. - Assist as needed with the Patient Registration team to verify and check insurance eligibility of new patients prior to initial appointment. Qualifications - Associate’s degree or equivalent experience. - Two years of prior medical office work experience, preferred. - Two years of customer service experience. - Working knowledge of medical insurance billing or coding. Benefits - Employees (and their families) Medical, Dental, Vision, and Insurance. - Life, AD&D and Long-Term Disability insurance. - Employee & family Physical Therapy benefits. - Parental leave. - Continued Education Stipend. - Continuing Education PTO (1 day annually). - Accrue up to 15 days of PTO (sick and vacation time) - increases over time. - 6 paid holidays, 1 charitable giving day, and up to 2 personal days. - 401(k) and profit-sharing program (Up to 5% of total compensation). - Interactive Wellness Program with rewards for balanced, healthy living. - MedBridge learning subscription. - Potential Student Loan Repayment. - Potential Annual performance bonus. Company Description Legacy — Therapeutic Associates is the pioneer of outpatient physical therapy. Since its founding in 1952, the Company has thrived by adhering to the highest standards of excellence, adapting and innovating while serving patients with quality care and compassion. We continue to be an important part of leading and advocating for the advancement of our profession. Independence within Partnership — Therapeutic Associates is made up of a partnership of unique clinics, each locally directed by physical therapists who are dedicated to their patients, their communities and to our profession. Our clinics are managed by owners and directors who have the support and resources of our large organization combined with the freedom to make decisions with their teams to best serve their patients and community.