• Responsible for planning, implementing and follow up of marketing and sales strategies / tactics of assigned brands portfolio. • Responsible for product details to HCPs of assigned territory and achieve revenue & KPIs objectives. • Ensures that all activities are conducted in accordance with company policies and SOPs, Pfizer values, and global guidelines (including MAPP, FCPA), as appropriate. • Making professional & skillful presentations to targeted doctors of the assigned territory for business generation. • Ensuring adequate knowledge of the products and their competition to establish & communicate the benefit of products to customers/users. • Updating doctors/chemists contact records list as & when needed with the consent of Category Lead and maintains all call records accordingly through Veeva system. • Preparing weekly and monthly call plans and properly follow it to improve customer coverage as per defined KPIs. • Keeping track of competitive activities in assigned geographical area and provide feedback to HRM/Country Brand Manager/ CFC Lead for onward communication to marketing for rebuttal strategies. • Ready to travel frequently as per business need. • Willingness to relocate as per business need.

• Ensure Transportation arrangements are made for shipments • Monitoring customer load board and information flow in the Transportation Management System • Maintaining any team mailboxes • Performing relationship and knowledge-based exception management to any pre-defined processes • Document and organize existing standard operating processes • Learn multiple job functions within assigned team • Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers • Meet operational metrics • Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives • Manage reconciliation of daily, weekly, monthly, and quarterly reports • Make fact-based suggestions on how customers can achieve their goals in utilizing C.H.Robinson • Act as a resource and support for peers when needed • Understand and utilize C.H.Robinson’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

• Serve as a facilitator between the patient and the company, ensuring a seamless experience. • Answering questions about the company, offering accurate information about our products and services • Delivering information about the product. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. • Keep records of patient interactions, process patient accounts, and file documents. • Take the extra mile to engage with patients. • Stay updated with products, policies, and services to provide informed support.

Role Description The Servicing Representative supports the Lending Department by handling inbound borrower calls and, when needed, assisting with early-stage collections. This role works directly with borrowers to resolve past-due balances in a compliant, professional, and borrower-focused manner. The position is essential to supporting portfolio performance, resolving borrower concerns, reducing credit losses, and ensuring all servicing activity is completed accurately, empathetically, and in accordance with applicable regulatory and institutional requirements. Responsibilities - Borrower Communication: Manage early- to mid-stage delinquent accounts through inbound and outbound borrower communication, including phone, email, and SMS, in accordance with applicable policies and regulatory requirements. - Account Resolution: Negotiate appropriate payment arrangements, repayment plans, or other resolution strategies to reduce delinquency, prevent avoidable charge-offs, and support borrower account rehabilitation. - Documentation: Maintain complete, accurate, and timely account notes within servicing systems, including borrower communications, payment commitments, disputes, and escalation activity. - Inbound Servicing Support: Assist with inbound call handling as needed while providing a professional, consistent, and compliant borrower experience. - Compliance: Follow all applicable laws, regulations, company policies, and procedures governing borrower communications, collections activity, skip tracing, documentation, and account management. - Escalations: Identify and escalate complaints, disputes, bankruptcy notices, SCRA/MLA matters, hardship requests, and other sensitive account issues in accordance with established procedures. Qualifications - High school diploma or equivalent required. - Associate’s or Bachelor’s degree preferred. - Minimum of 1–3 years of servicing experience, preferably involving personal loans, installment lending, or secured and unsecured consumer debt. - Experience in financial services, fintech, banking, or another regulated lending environment preferred. - Working knowledge of collection-related regulatory requirements, including the FDCPA and Regulation F. - Strong verbal and written communication skills, with the ability to manage sensitive borrower conversations with professionalism, empathy, and sound judgment. - High attention to detail, strong documentation habits, and the ability to work accurately within servicing systems. - Demonstrated ability to balance borrower-centered communication with results-driven account resolution. Core Competencies - Strong customer service and relationship management skills. - Excellent verbal and written communication abilities. - Professional borrower communication and conflict resolution. - Regulatory awareness and compliance discipline. - Strong problem-solving and analytical skills. - Negotiation, follow-through, and results orientation. - Accuracy, accountability, and sound documentation practices. - Ability to work independently and collaboratively within a team environment. Company Description J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.