• Respond to and resolve Service Desk escalations based on outcome of previous incidents. • Create/document procedures for work orders and request-based tasks. • Use diagnostic tools to troubleshoot issues. • Complete systems maintenance activities following Standard Operating Procedures (SOP). • Research options when anomalies occur; identify recommendations to address them and review with senior staff. • Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts. • Complete evening and weekend responsibilities as scheduled.

Portfolio and Grant Analyst Location: Remote within Connecticut Employment Type: Full-time Work Type: Remote Salary: $55,000 – $85,000 per year Job Description: Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The Portfolio & Grant Analyst is responsible for the financial management, proposal development and stewardship of a portfolio of grants and contracts for sponsored research. Under general direction, this role manages post-award financial operations, including financial reporting, budgeting, forecasting, and compliance with university and sponsor policies. The Analyst collaborates with Principal Investigators (PIs) and other stakeholders to ensure accurate financial information, resolve budgetary issues, prepare financial statements, and provide long-term planning for research funding. This role includes involvement in managing budgets, preparing expenditure projections, overseeing grant renewals and closeouts, and maintaining up-to-date knowledge of policies and procedures. Required Skills and Abilities 1. Strong financial and analytical skills with demonstrated application of financial and accounting concepts. 2. Proficiency in Microsoft Excel and other office software, with the ability to manage multiple data sources effectively. 3. Excellent written and verbal communication skills, with the ability to present financial information clearly and accurately. 4. Strong organizational skills with high attention to detail and the ability to prioritize tasks and meet deadlines. 5. Ability to work both independently and collaboratively, demonstrating a positive attitude and strong customer service skills. Preferred Education and Skills and Abilities 1. Bachelor's degree in accounting, business management, or a related field, with 3 years of relevant financial experience. 2. Prior experience managing post award grants and contract administration portfolios, including international sponsored awards. 3. Knowledge of university policies and procedures, particularly within an academic or medical research setting. 4. Proficiency in using financial systems such as Workday and Yale Budget Tool (YBT) for financial management and reporting. Principal Responsibilities 1. Financial Analysis and Reporting: Present financial information and recommendations thru data analysis and reporting in the development and maintenance of budgets. Identify funding issues and develop appropriate solutions. Review and approve reports for administrative actions including pre-award costs and no-cost extensions. Analyze data and develop complex analytical reports for principal investigators including trend analysis, forecast future financial scenarios, develop long range projections, and variance analyses. 2. Proposal Development: Develop proposals and budgets for grant and contract submissions; coordinate with partnering institutions. Ensure compliance with sponsor regulations and University policies and procedures. Advise principal investigators of new funding opportunities and requirements. 3. Portfolio Management: Plan, organize and prioritize actions across multiple awards and investigators' portfolios. Ensure appropriate charging of expenses and integration of data. Advise and counsel principal investigators on financial issues and recommend alternative spending strategies, manage renewals, extensions and closeouts of grants, including final financial reporting to the sponsor. Analyze and negotiate budgets, contracts, and terms and conditions of research proposals. 4. Compliance and Risk Management: Responsible for providing appropriate guidance on compliance matters during management of portfolio and collaborates with account holders to maintain such compliance. Review, interpret and effectively apply sponsor policies on a variety of topics including cost allowability, budget management and other award management activities to ensure compliance with sponsoring agency requirements and University policies and procedures. 5. Collaborative Finance Partner & Lead: Provides a high-level of service that maintains strong working relationships by interacting with faculty and internal and external contacts, such as the School of Medicine, Office of Research Administration and granting agencies by managing the internal pre award proposal process and the management of sponsored funding. 6. May perform other duties as assigned. Required Education and Experience Bachelor's degree required. Two years of related financial experience required. Demonstrated application of financial, accounting and economic concepts. Required License(s) or Certification(s) Required Licenses and Certifications Physical Requirements Physical Requirements Job Category Professional Bargaining Unit NON Compensation Grade Administration & Operations Compensation Grade Profile Supervisor; Senior Associate (P4) Salary Range $55,000.00 - $85,000.00 Time Type Full time Duration Type Staff Work Model Remote Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks basedon the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties throughtheir hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.

• Own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs. • Monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise. • Oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly and on time. • Coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users. • Manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion. • Serve as the primary technical point of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports. • Own triage and drive high-priority escalations to rapid resolution while maintaining integration health across client environments. • Continuously improve operations by analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintain a living library of runbooks, SOPs, and system documentation that scales with the business.

• Analyze and cleanse complex data sets to extract meaningful insights. • Create summarized analyses and dashboards using tools like Power BI. • Support story-building through impactful presentations. • Conduct market research on industry trends, benchmarks, and best practices. • Assist in strategy development for organizations or categories under supervision. • Leverage supply chain technologies and Jabil’s internal expertise to deliver strategic work. • Work effectively in cross-cultural teams. • Communicate clearly and professionally with internal and client stakeholders. • Build relationships with junior to mid-level client stakeholders. • Proactively seek guidance and feedback when needed. • Support development of project plans using MS Projects or Excel. • Adhere to project timelines and escalate high-risk issues to managers. • Contribute to firm-building activities beyond day-to-day responsibilities.