Application Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$70K - $85K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Application Analyst

Commure

• Own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs. • Monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise. • Oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly and on time. • Coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users. • Manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion. • Serve as the primary technical point of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports. • Own triage and drive high-priority escalations to rapid resolution while maintaining integration health across client environments. • Continuously improve operations by analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintain a living library of runbooks, SOPs, and system documentation that scales with the business.

Job Requirements

  • 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment.
  • Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability.
  • Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates).
  • Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement.
  • Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries.
  • Experience managing integration change lifecycles and coordinating software upgrades in production environments.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development

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