Role Description The Administrative Assistant is responsible for supporting daily administrative and operational activities, ensuring organizational efficiency and smooth internal processes. This role involves document management, internal and external communication, and assistance with financial and administrative routines. This position reports to Lycius Bezerra and is part of the Project Team located in Brazil and will be an on-site role. In this role, you will have the opportunity to: - Perform general administrative tasks (file organization, document control, and data entry) - Provide support to team members and managers with day-to-day operational needs - Assist with basic financial activities (expense tracking, invoice processing, data entry) Qualifications - Previous experience in an administrative or office support role is preferred - Proficiency in Microsoft Office Suite (especially Excel, Word, and Outlook) - Experience with document management and filing systems Benefits Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Company Description As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Role Description Baystate Health is looking for a full-time Medical Assistant to join our experienced Access Service Team to support the prescription refill line. - Help ensure patients receive timely access to care while delivering a high level of service to both patients and referring providers. - Respond to online inquiries and incoming calls. - Work closely with physicians, care teams, and medical practices across the Baystate Health system. - Serve as a key partner in coordinating patient care. - Blend clinical knowledge, administrative expertise, and exceptional customer service to create a seamless and positive healthcare experience. Qualifications - High School diploma or GED. - CPR-Basic Life Support of Healthcare Provider required from the American Heart Association. - 3+ years of experience working in a medical office. - Prior experience in a physician’s office or customer service environment. - Graduate of an accredited Medical Assistant program or equivalent training demonstrating MA III competencies. - Typing speed of 25+ words per minute. - Strong communication and interpersonal skills. Requirements - Full-time, 40 hours a week, Monday through Friday, 8:00am-5:00pm. - Additional weekend/evening hours available. - Remote opportunity; candidate must live in MA or CT. Benefits - Sign on bonus (applicable for external hires only). - Excellent compensation. - High-quality, low-cost medical, dental, and vision insurance. - Generous PTO – up to 25 days in the first year, with scheduled earned increases. - Continuing education support and reimbursement. - First Time Home Buyers Financial Packages. - Farm Share Memberships. - 403b retirement company match & annual company contribution increase based on years of service. - Free money coach advice from a certified professional. - Wellbeing programs that include mental, physical, and financial health. - Pet, home, auto, and personal insurance. - Life insurance. - Reimbursement for a variety of wellbeing activities, including gym membership and equipment, personal trainer, massage, and more.

• Provide varied administrative support to multiple managers and staff. • Support two directors in calendar scheduling, expense report creation, meeting scheduling, and travel planning. • Utilize required standard and specialized software applications including Microsoft Outlook and Concur Expense reporting. • Prepare presentations independently with PowerPoint. • Train and lead routine work processes. • Gather and summarize detailed information for a response/decision. • Handle multiple demands on an ongoing basis including difficult situations. • Identify and recommend opportunities for improvement.

Role Description We are seeking a warm, highly organized, and professional Virtual Medical Front Desk Receptionist to serve as the primary digital face and voice of a medical practice. In this fast-paced role, you will manage the critical intersection of patient care coordination and back-office administration. The ideal candidate possesses exceptional communication skills, a deep understanding of medical office workflows, and a patient-centered approach. You will be responsible for handling all inbound and outbound communication channels, ensuring that every patient interaction is smooth, accurate, and compassionate. Core Responsibilities: - Omnichannel Communication Management - Inbound Call Optimization: Promptly answer incoming patient calls, address inquiries, take detailed messages, and route urgent clinical matters to the appropriate medical staff. - Outbound Outreach: Conduct proactive outbound calls for appointment confirmations, scheduling follow-ups, filling calendar gaps, and requesting missing paperwork. - Multi-Channel Coverage: Monitor and respond to alternative communication streams, including the practice email inbox, secure text messaging platforms, and patient portal inquiries. - Patient Intake & EMR/EHR Maintenance - Demographic Collection: Efficiently register new patients by collecting accurate personal, contact, and medical history details. - Pristine Data Entry: Input, update, and maintain comprehensive patient records within the Electronic Medical/Health Records (EMR/EHR) system in strict compliance with data protocols. - Document Management: Upload and catalog intake forms, physician referrals, and external medical records into the correct patient charts. - Calendar Optimization & Scheduling - Strategic Appointment Scheduling: Schedule, reschedule, and cancel patient appointments, aligning workflows with provider preferences to maximize daily clinic efficiency. - Waitlist Strategy: Monitor cancellations and no-shows, proactively utilizing the clinic waitlist to keep provider calendars fully booked. - Insurance Verification - Eligibility Checks: Perform meticulous insurance verifications and eligibility checks through payer portals or direct calls to confirm coverage, deductibles, co-pays, and plan limitations. - Financial Communication: Educate patients on their estimated out-of-pocket costs and coordinate the collection of co-pays or outstanding balances prior to their appointments. Qualifications - Experience: Minimum 2 years of experience as a medical receptionist, secretary, or assistant within a U.S.-based medical clinic or healthcare setting. - Technical Agility: Proven, hands-on experience navigating mainstream EMR/EHR platforms, cloud-based VoIP phone systems (e.g., RingCentral, Dialpad), and digital scheduling calendars. - Fluent Bilingualism: Complete verbal, reading, and writing mastery of both English and Spanish. - Insurance Literacy: Strong fundamental knowledge of health insurance terminology, including verification processes, prior authorizations, copays, and deductibles. - Communication Excellence: Exceptional verbal and written English communication skills, featuring a warm, professional, and clear phone presence. - Compliance: Thorough understanding of HIPAA compliance, patient confidentiality regulations, and medical data security standards. - Remote Infrastructure: A completely quiet, secure home office workspace free from background noise, equipped with a high-speed internet connection and a reliable computer headset.