Role Description We are seeking a warm, highly organized, and professional Virtual Medical Front Desk Receptionist to serve as the primary digital face and voice of a medical practice. In this fast-paced role, you will manage the critical intersection of patient care coordination and back-office administration. The ideal candidate possesses exceptional communication skills, a deep understanding of medical office workflows, and a patient-centered approach. You will be responsible for handling all inbound and outbound communication channels, ensuring that every patient interaction is smooth, accurate, and compassionate. Core Responsibilities: - Omnichannel Communication Management - Inbound Call Optimization: Promptly answer incoming patient calls, address inquiries, take detailed messages, and route urgent clinical matters to the appropriate medical staff. - Outbound Outreach: Conduct proactive outbound calls for appointment confirmations, scheduling follow-ups, filling calendar gaps, and requesting missing paperwork. - Multi-Channel Coverage: Monitor and respond to alternative communication streams, including the practice email inbox, secure text messaging platforms, and patient portal inquiries. - Patient Intake & EMR/EHR Maintenance - Demographic Collection: Efficiently register new patients by collecting accurate personal, contact, and medical history details. - Pristine Data Entry: Input, update, and maintain comprehensive patient records within the Electronic Medical/Health Records (EMR/EHR) system in strict compliance with data protocols. - Document Management: Upload and catalog intake forms, physician referrals, and external medical records into the correct patient charts. - Calendar Optimization & Scheduling - Strategic Appointment Scheduling: Schedule, reschedule, and cancel patient appointments, aligning workflows with provider preferences to maximize daily clinic efficiency. - Waitlist Strategy: Monitor cancellations and no-shows, proactively utilizing the clinic waitlist to keep provider calendars fully booked. - Insurance Verification - Eligibility Checks: Perform meticulous insurance verifications and eligibility checks through payer portals or direct calls to confirm coverage, deductibles, co-pays, and plan limitations. - Financial Communication: Educate patients on their estimated out-of-pocket costs and coordinate the collection of co-pays or outstanding balances prior to their appointments. Qualifications - Experience: Minimum 2 years of experience as a medical receptionist, secretary, or assistant within a U.S.-based medical clinic or healthcare setting. - Technical Agility: Proven, hands-on experience navigating mainstream EMR/EHR platforms, cloud-based VoIP phone systems (e.g., RingCentral, Dialpad), and digital scheduling calendars. - Fluent Bilingualism: Complete verbal, reading, and writing mastery of both English and Spanish. - Insurance Literacy: Strong fundamental knowledge of health insurance terminology, including verification processes, prior authorizations, copays, and deductibles. - Communication Excellence: Exceptional verbal and written English communication skills, featuring a warm, professional, and clear phone presence. - Compliance: Thorough understanding of HIPAA compliance, patient confidentiality regulations, and medical data security standards. - Remote Infrastructure: A completely quiet, secure home office workspace free from background noise, equipped with a high-speed internet connection and a reliable computer headset.

Role Description We are seeking a highly organized and motivated Remote Administrative Assistant to join our dynamic team. In this remote role, you will play a critical part in supporting our operations and ensuring that our administrative functions run smoothly. You will be responsible for a variety of tasks that contribute to the overall efficiency of our organization. This position is perfect for someone who thrives in a fast-paced environment and is capable of managing multiple responsibilities simultaneously. As a Remote Administrative Assistant, you will be tasked with directly supporting our management team, managing schedules, communications, and various clerical functions, all while maintaining a high level of professionalism and confidentiality. - Manage executive schedules, including appointments and meetings, ensuring that time is used efficiently. - Handle incoming calls and communications, directing inquiries to the appropriate personnel and responding to messages promptly. - Prepare and organize documents, reports, and presentations as needed for internal and external stakeholders. - Maintain and update filing systems, both electronic and physical, ensuring that data is easily accessible and organized. - Assist with the preparation of meeting agendas and take detailed minutes during meetings, distributing them to relevant team members afterward. - Coordinate travel arrangements, including flights, accommodations, and itineraries for team members. - Support various administrative tasks such as data entry, processing invoices, and managing office supplies. Qualifications - Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications. - Excellent written and verbal communication skills to interact effectively with team members and clients alike. - Ability to prioritize tasks and manage time efficiently to meet deadlines in a fast-paced environment. - Demonstrated organizational skills with a keen eye for detail and accuracy in work output. - Familiarity with project management tools and virtual communication platforms (e.g., Slack, Zoom) is a plus. - A proactive approach to problem-solving and a willingness to take initiative to improve processes.

Role Description We are seeking a warm, highly organized, and professional Virtual Medical Front Desk Receptionist to serve as the primary digital face and voice of a medical practice. In this fast-paced role, you will manage the critical intersection of patient care coordination and back-office administration. The ideal candidate possesses exceptional communication skills, a deep understanding of medical office workflows, and a patient-centered approach. You will be responsible for handling all inbound and outbound communication channels, ensuring that every patient interaction is smooth, accurate, and compassionate. Core Responsibilities: - Omnichannel Communication Management - Inbound Call Optimization: Promptly answer incoming patient calls, address inquiries, take detailed messages, and route urgent clinical matters to the appropriate medical staff. - Outbound Outreach: Conduct proactive outbound calls for appointment confirmations, scheduling follow-ups, filling calendar gaps, and requesting missing paperwork. - Multi-Channel Coverage: Monitor and respond to alternative communication streams, including the practice email inbox, secure text messaging platforms, and patient portal inquiries. - Patient Intake & EMR/EHR Maintenance - Demographic Collection: Efficiently register new patients by collecting accurate personal, contact, and medical history details. - Pristine Data Entry: Input, update, and maintain comprehensive patient records within the Electronic Medical/Health Records (EMR/EHR) system in strict compliance with data protocols. - Document Management: Upload and catalog intake forms, physician referrals, and external medical records into the correct patient charts. - Calendar Optimization & Scheduling - Strategic Appointment Scheduling: Schedule, reschedule, and cancel patient appointments, aligning workflows with provider preferences to maximize daily clinic efficiency. - Waitlist Strategy: Monitor cancellations and no-shows, proactively utilizing the clinic waitlist to keep provider calendars fully booked. - Insurance Verification - Eligibility Checks: Perform meticulous insurance verifications and eligibility checks through payer portals or direct calls to confirm coverage, deductibles, co-pays, and plan limitations. - Financial Communication: Educate patients on their estimated out-of-pocket costs and coordinate the collection of co-pays or outstanding balances prior to their appointments. Qualifications - Experience: Minimum 2 years of experience as a medical receptionist, secretary, or assistant within a U.S.-based medical clinic or healthcare setting. - Technical Agility: Proven, hands-on experience navigating mainstream EMR/EHR platforms, cloud-based VoIP phone systems (e.g., RingCentral, Dialpad), and digital scheduling calendars. - Insurance Literacy: Strong fundamental knowledge of health insurance terminology, including verification processes, prior authorizations, copays, and deductibles. - Communication Excellence: Exceptional verbal and written English communication skills, featuring a warm, professional, and clear phone presence. - Compliance: Thorough understanding of HIPAA compliance, patient confidentiality regulations, and medical data security standards. - Remote Infrastructure: A completely quiet, secure home office workspace free from background noise, equipped with a high-speed internet connection and a reliable computer headset.

Role Description Buscamos un Aprendiz SENA para apoyar actividades administrativas y operativas del área, contribuyendo a la organización, gestión documental y seguimiento de procesos internos. Se requiere una persona con actitud de servicio, atención al detalle, buena disposición para aprender y capacidad para trabajar en equipo. - Apoyar actividades administrativas y de gestión documental. - Elaborar, actualizar y organizar archivos físicos y digitales. - Manejar herramientas ofimáticas para la elaboración de reportes y seguimiento de información. - Apoyar el control y registro de datos en diferentes plataformas. - Gestionar documentos en formatos Word, Excel y PDF. - Brindar soporte en tareas operativas asignadas por el área. - Mantener actualizada la información y documentación requerida. Qualifications - Aprendiz SENA en etapa lectiva o productiva en programas administrativos, gestión empresarial, asistencia administrativa o afines. Requirements - Manejo básico/intermedio de: - Microsoft Excel - Microsoft Word - PDF y herramientas de gestión documental - Organización y manejo de información. - Digitación y elaboración de documentos. Benefits - Prestaciones legales - Trabajo remoto - Capacitaciones y cursos Company Description NEORIS, ahora parte de EPAM, es un Acelerador Digital con más de 20 años acompañando a las compañías más grandes del mundo en su transformación tecnológica. Con presencia en 11 países y más de 4.000 profesionales, trabajamos en una cultura multicultural que impulsa la innovación, la estrategia y la comunicación de alto impacto.