Baystate Health

• Support financial management of sponsored research programs, ensuring accuracy, timeliness, and compliance • Prepare and analyze general ledger entries, account reconciliations, and budget-to-actual reports • Assist with award setup in financial systems by coordinating documentation and collaborating with SPA • Manage invoicing and accounts receivable (A/R) to ensure accurate billing and timely collections • Develop and format financial reports and dashboards for internal leadership review • Contribute to bi-monthly deficit reporting and support leadership decision-making • Process journal entries, budget adjustments, and activity closeouts in alignment with sponsor timelines • Maintain knowledge of sponsor regulations and institutional policies to minimize compliance risk • Provide guidance and training to staff on financial reporting and systems

• Reporting to the Senior Director of Research Operations, you will oversee critical aspects of sponsored program financial management, including complex reporting, audit readiness, compliance oversight, and system optimization. • You will serve as a trusted partner to Finance, Sponsored Programs Administration (SPA), and research leadership—while also mentoring junior analysts and championing continuous improvement initiatives. • Lead the preparation and review of complex financial reports, reconciliations, and analyses for sponsored programs. • Oversee financial activity management for BMC and PVLSI, including coordination of year-end audit documentation. • Ensure compliance with federal, state, and sponsor regulations, proactively monitoring and applying updates to workflows. • Serve as a subject matter expert in Lawson Grants Management, maintaining system integrity, troubleshooting issues, and driving enhancements. • Manage invoicing, cash draws, and accounts receivable, ensuring timely billing and collection. • Prepare, review, and submit journal entries, budget adjustments, and financial corrections. • Partner with Accounting, SPA, and internal teams to ensure timely activity setup, maintenance, and closeout. • Identify and lead process improvement initiatives to enhance efficiency, scalability, and reporting accuracy. • Provide mentorship, guidance, and training to Research Financial Analysts (I & II), fostering a culture of accountability and development. • Support and lead change management initiatives to improve financial operations and consistency.

Role Description Under the direction of the Access Services Supervisor and Manager, the Access Services Representative is responsible for ensuring appropriate and timely access to care for patients throughout the Northern, Eastern, and Metro regions within Baystate Health System. The Access Services Representative serves as a partner with Baystate Medical Practices (BMP), physicians, and other care providers to ensure integrated, patient-centered care that ensures timely delivery with appropriate provider access for patient care. This role fosters communication and high-level service and satisfaction to clients (referring physicians and patients). The Access Services Representative will understand patient needs and utilize clinical and administrative knowledge to make decisions that enable the most expedient and efficient access to care. Responsibilities include: - Responding to physician BMP and Community Providers needs to ensure appropriate and timely access to care for patients. - Providing prompt responses to requests for appointments and consults via telephone, fax, and online portals in a professional, sensitive, and courteous manner. - Engaging directly with patients to support timely, appropriate appointment scheduling. - Providing accurate information to ensure correct clinic appointment type and duration has been assigned. - Providing accurate documentation following all established processes and protocols. - Utilizing Baystate clinical and administrative computer programs to access and provide needed patient and physician information. - Proficient in applications such as CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I privileges, and 3M as appropriate. - Demonstrating use of quality/process improvement in daily activities. - Engaging and focusing on customer service. - Maintaining an accuracy rate for call processing for 1-2 practice locations. - Achieving both departmental QA, customer service, and productivity standards. - Working effectively in a team environment. - Positively supporting and adapting to change and enhancements as needed. - Typing > 40 wpm. - Adapting to a fast-paced, high-energy department. - Exhibiting strong oral, written, and interpersonal communication skills. - Maintaining a strict standard of confidentiality. Qualifications - 2 years prior experience in a physician office, or 2 years prior experience in a customer service setting. Requirements - Successfully completed a medical terminology course or will successfully complete an approved course within one year of hire. - Comfortable working with physicians/medical professionals, with the goal of meeting their needs. - Solid communication skills in English; Spanish in some settings as needed (both written and verbal). - Positive, upbeat personality with a positive outlook. - Orientation focused on service excellence. - Ability to use phone, computer, and related technology. - Ability to communicate in writing and orally in a professional manner reflecting the Baystate Operating Principles. - Demonstrated ability to develop and maintain effective working relationships with internal and external clients in a professional and positive manner. - Ability to actively listen and engage in communications to ensure understanding of requests/needs of clients. - Ability and willingness to learn new processes, software, or other tools as needed to ensure efficiency and effectiveness. Benefits - Excellent Compensation. - High-quality, low-cost medical, dental, and vision insurance. - Generous PTO – up to 25 days in the first year, with scheduled earned increases. - Continuing education support and reimbursement. - First Time Home Buyers Financial Packages. - Farm Share Memberships. - 403b retirement company match & annual company contribution increase based on years of service. - Free money coach advice from a certified professional. - Wellbeing programs that include mental, physical, and financial health. - Pet, home, auto, and personal insurance. - Life insurance. - Reimbursement for a variety of wellbeing activities, including gym membership and equipment, personal trainer, massage, and more. Education - GED or HiSET (Required). Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full-time commitment for exempt employees. - Minimum - Midpoint - Maximum: $20.79 - $23.90 - $28.08 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Role Description Under the direction of the Access Services Supervisor and Manager, the Access Services Representative is responsible for ensuring appropriate and timely access to care for patients throughout the Northern, Eastern, and Metro regions within Baystate Health System. - Serves as a partner with Baystate Medical Practices (BMP), physicians, and other care providers to ensure integrated, patient-centered care. - Fosters communications and high-level service and satisfaction to clients (referring physicians and patients). - Understands patient needs and utilizes clinical and administrative knowledge to make decisions for expedient access to care. - Utilizes efficient work processes to create positive experiences that meet physician and patient needs. - Builds loyalty among referring physicians and patients. Qualifications - 2 years prior experience in a physician office, or 2 years prior experience in a customer service setting. - GED or HiSET (Required). Requirements - Responds to physician BMP and Community Providers needs to ensure appropriate and timely access to care for patients. - Provides prompt responses to requests for appointments and consults via telephone, fax, and online portals in a professional, sensitive, and courteous manner. - Engages directly with patients to support timely, appropriate appointment scheduling. - Responsible for providing accurate information to ensure correct clinic appointment type and duration has been assigned. - Provides accurate documentation following all established processes and protocols. - Utilizes Baystate clinical and administrative computer programs to access and provide needed patient and physician information. - Proficient in applications: CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I privileges, and 3M as appropriate. - Demonstrates use of quality/process improvement in daily activities. - Engaged and customer-focused. - Maintains an accuracy rate for call processing for 1-2 practice locations. - Achieves both departmental QA, customer service, and productivity standards. - Able to work effectively in a team environment. - Positively supports and adapts to change and enhancements as needed. - Types > 40 wpm. - Able to adapt to a fast-paced, high-energy department. - Strong oral, written, and interpersonal communication skills. - Maintains strict standards of confidentiality. Skills and Competencies - Successfully completed a medical terminology course or will complete an approved course within one year of hire. - Comfortable working with physicians/medical professionals, with the goal of meeting their needs. - Solid communication skills in English; Spanish in some settings as needed (both written and verbal). - Positive, upbeat personality with a positive outlook. - Orientation focused on service excellence. - Ability to use phone, computer, and related technology. - Ability to communicate in writing and orally in a professional manner reflecting the Baystate Operating Principles. - Demonstrated ability to develop and maintain effective working relationships with internal and external clients in a professional and positive manner. - Ability to actively listen and engage in communications to ensure understanding of requests/needs of clients. - Ability and willingness to learn new processes, software, or other tools as needed to ensure efficiency and effectiveness. Compensation The compensation range(s) represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. - Minimum: $20.79 - Midpoint: $25.36 - Maximum: $31.91 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Role Description Under the direction of the Contact Center Supervisor and Manager, the Contact Center Representative is responsible for ensuring appropriate and timely access to care for patients throughout the Northern, Eastern, and Metro regions within Baystate Health System. The Contact Center Representative serves as a partner with Baystate Medical Practices (BMP), physicians, and other care providers to ensure integrated, patient-centered care. - Responds to physician BMP, Community Providers needs to ensure appropriate and timely access to care for patients. - Provides prompt responses to requests for appointments and consults via telephone, fax, and online portals in a professional, sensitive, and courteous manner. - Engages directly with patients to support timely, appropriate appointment scheduling. - Responsible for providing accurate information to ensure correct clinic appointment type and duration has been assigned. - Provides accurate documentation following all established processes and protocols. - Utilizes Baystate clinical and administrative computer programs to access and provide needed patient and physician information. - Proficient in the following applications: CIS, Centricity Business, Salesforce, Genesys Cloud, E-Care, SMS, and 3M as appropriate. - Demonstrates use of quality/process improvement in daily activities. - Engaged and Customer Focus. - Maintain an accuracy rate for call processing for multiple practice locations. - Achieves both departmental QA, customer service, and productivity standards. - Able to work effectively in a team environment. - Positively support and adapt to change and enhancements as needed. - Types > 25 wpm. - Able to adapt to fast-paced, high-energy department. - Strong oral, written, and interpersonal communication skills. - Maintain strict standard of confidentiality. Qualifications - GED or HiSET (Required) Requirements - 2 years prior experience in a physician office, or 2 years prior experience in a customer service setting. Skills and Competencies - Comfortable working with physicians/medical professionals, with the goal of meeting their needs. - Solid communications skills in English, Spanish in some settings as needed (both written and verbal). - Positive, upbeat personality with a positive outlook. - Orientation focused on service excellence. - Ability to use phone, computer, and related technology. - Ability to communicate in writing and orally in a professional manner reflecting the Baystate Operating Principles. - Demonstrated ability to develop and maintain effective working relationships with internal and external clients in a professional and positive manner. - Ability to actively listen and engage in communications to ensure understanding of requests/needs of clients. - Ability and willingness to learn new processes, software, or other tools as needed to ensure efficiency and effectiveness. Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. - Minimum: $20.79 - Midpoint: $25.36 - Maximum: $31.91 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Role Description The UM Inpatient Clinical Review Nurse contributes to the overall success of the Utilization Management department by performing clinical reviews for inpatient, including determining the member’s overall health, reviewing the type of care being delivered, and evaluating medical necessity, in compliance with governing regulations, internal policies, and procedures. - Performs pre-service, concurrent, and retrospective reviews of members for appropriate care and setting to determine overall health and appropriate level of care, using applicable coverage documents and clinical guidelines. - Collects, documents, and maintains review findings and actions taken on member medical records in health management systems, according to utilization management policies and guidelines. - Works with healthcare providers to approve medical determinations or provide recommendations based on requested service and review findings. - Collaborates with Medical Directors, when determination to deny a request is indicated. - Assists with providing education to providers on utilization processes to ensure high quality, appropriate care to members. - Collaborates with care management on referral of members, as appropriate. - Performs clinical reviews for member and provider appeals related to inpatient services. - Participates in the weekend call program, as well as flexible work hours, as needed within the department. - Provides input to the Medical Policy Committee regarding the development/updating of medical policies. Qualifications - Current MA RN License, required. - Bachelor's degree, required. - 3-5 years nursing experience. - Knowledge of utilization management, Medicare and Medicaid strongly preferred. - Highly developed critical thinking skills - prior nursing experience ICU or ER. - Computer literacy and ability to navigate through computer systems. - Excellent written and verbal communication skills, including delivering presentations. - Excellent time management skills with the ability to manage multiple priorities. - Ability to manage an assigned caseload independently. - Strong teamwork skills. Requirements - Current MA RN License, required. - Bachelor's degree, required. - 3-5 years nursing experience. - Knowledge of utilization management, Medicare and Medicaid strongly preferred. - Highly developed critical thinking skills - prior nursing experience ICU or ER. - Computer literacy and ability to navigate through computer systems. - Excellent written and verbal communication skills, including delivering presentations. - Excellent time management skills with the ability to manage multiple priorities. - Ability to manage an assigned caseload independently. - Strong teamwork skills. Benefits - Competitive high-quality, low-cost medical, dental and vision insurance. - Generous PTO. - Continuing education support and reimbursement. - Wellbeing programs that include but are not limited to mental, physical, and financial health. - Pet, home, auto and personal insurance. - Life insurance. - Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more! Company Description Based in Springfield, Massachusetts, part of Baystate Health, Health New England is a regional not-for-profit health plan serving over 160,000 members in central and western Massachusetts and parts of Connecticut. Health New England has been meeting the health care needs of its members for nearly 40 years. Health New England is committed to improving the health and lives of people of our community, both in our workplace and for our members. We are committed to creating opportunities for individuals of all backgrounds to grow and thrive.

Role Description The scheduling specialist acts as a bridge for referring physicians and patients. The scheduling specialist is responsible to ensure appropriate and timely access of care for patients throughout the Northern, Eastern and Metro regions within Baystate Health System. - Responds to physician BMP, Community Providers needs to ensure appropriate and timely access to care for patients with BMP Specialists. - Investigates issues/problems as identified by referring physicians and/or their associates. - Responds to referring physician needs and concerns in a timely manner. - Coordinates the scheduling for outpatient appointments, interventional and surgical procedures. - Engages directly with patients to support timely, appropriate appointment scheduling. - Responsible for obtaining referrals, authorizations and diagnosis that meet medical necessity requirements. - Troubleshoots difficult and hard to resolve problems. - Working with case management and PAs to identify and schedule office visits within the recommended time frame. - Provides accurate documentation following all established processes and protocols. - Proficient in the following applications: CIS, Centricity Business, ORSOS, Compliance Checker, SMS, I privileges and 3M. - Demonstrates use of quality/process improvement in daily activities. - Engaged and Customer Focus. Able to work effectively in a team environment. - Maintain an accuracy average rate >/= 97%. - Performs mentoring responsibilities during new staff introductory period. - Content expert for assigned activities and resource to team. - Acts as a role model for staff by exhibiting positivity, confidence, and an overall professional attitude. - Exceeds both departmental QA and Productivity standards. - Types > 25 wpm. - Mastery of Advanced ASR activities. Qualifications - Five years of experience in a physician office or health care setting. - Demonstrated understanding of clinical diagnosis, medical specialties and general patterns of patient care. - Understanding of referral relationships required along with a good working knowledge of the client service function. - Able to adapt to fast paced, high energy department. - Strong oral, written and interpersonal communication skills. - Maintain strict standard of confidentiality. Requirements - Successfully completed a medical terminology course or will successfully complete approved course within one year. - Experienced and comfortable working with physicians/medical professionals. - Solid communication skills in English (both written and verbal). - Positive, upbeat personality with a positive outlook. - Orientation focused on service excellence. - Experienced and familiar with medical practices, hospital services, operations and environment. - Ability to use phone, computer and related technology. - Ability to communicate in writing and orally in English, in a consistent professional manner. - Ability to effectively manage multiple projects. - Demonstrated ability to problem solve. - Demonstrated ability to develop, maintain effective working relationships with internal and external clients. - Ability to influence outcomes without direct line of authority. - Ability to plan, organize and manage resources within prescribed timeframes. - Ability to identify and respond proactively to primary client/customer needs. - Ability to actively listen and engage in communications. - Ability and willingness to learn new processes, software or other tools as needed. Education - GED or HiSET (Required) Compensation Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees. - Minimum: $20.79 - Midpoint: $25.44 - Maximum: $31.91 Equal Employment Opportunity Employer Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Role Description Health New England, Inc. has a position available in Springfield, MA. Lead and oversee the IT Application Development team ensuring business strategies, plans, and initiatives are executed in compliance with governing regulations, internal policies, and procedures. - Work with business/IT stakeholders on the projects/initiatives prioritization. - Manage project schedule/milestones using tools such as WBS and Gantt/PERT. - Define high-level scope and requirements, budget, and resource requirements. - Oversee project communications and risk management utilizing both Waterfall and Agile development methodologies. - Identify dependencies between integrations and process improvement needs for tuning SDLC/Development methodologies. - Responsible for maintaining and adhering to internal controls, ensuring compliance with applicable laws and regulations, and following entity-level policies and procedures. - Willingness to work nights and weekends as needed, required. - May telecommute. Salary range: $137,000.00 - $178,000.00/year. Apply: Email resume to: ljenkins@hne.com Reference Job ID: AC26. Qualifications - Bachelors Degree (Required) Requirements - Compensation: Minimum - Midpoint - Maximum - $130,977.00 - $150,550.00 - $178,048.00 Company Description - Equal Employment Opportunity Employer - Baystate Health is an Equal Opportunity employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Role Description Health New England, Inc. has a position available in Springfield, MA. The role involves: - Developing custom applications and leveraging third-party applications to meet the needs of customers/users. - Using technologies such as WEB Development, LINQ, .NET, C#, SQL Server, Visual Studio, and Team Foundation Server. - Assisting in project management by identifying issues, recommending solutions, and communicating the status of the project in a timely fashion. - Performing systems analysis, detailed design, programming, testing, and training in the implementation of departmental and interdepartmental applications. - Participating in a post-implementation support role including troubleshooting and enhancing installed applications. - Willingness to work nights and weekends as needed. - May telecommute. Qualifications - GED or HiSET (Required) Requirements - Salary range: $110,000.00 - 147,000.00/year - Reference Job ID: NY26 Benefits - Compensation range: $108,180.00 - $124,342.00 - $147,097.00 - Note: Actual salaries may vary by position and will be determined based on the candidate's relevant experience. - No employee will be paid below the minimum of the range. Company Description Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to: - Race - Color - Religion - Sex - Sexual orientation - Gender identity - Marital status - National origin - Ancestry - Age - Genetic information - Disability - Protected veteran status

• The Call Center representative is responsible for receiving and responding to inbound calls from patients. • Performing an array of duties that include, but are not limited to, answering phone calls, scheduling appointments for the Baystate Medical Practices, data entry, messaging practices using CIS and other administrative tasks.