• Coordinate Resources and Build Provider Networks • Develop and maintain a comprehensive directory of supportive service providers to address diverse Job Seeker barriers. • Track each client's progress and requests for assistance by keeping accurate, timely records and reporting outcomes as required. • Monitor and document the progress of each Job Seeker as you guide them through personal barriers on their path to employment. • Coordinate approvals and payments for necessary costs, actively aiding Job Seekers in utilizing no- or low-cost solutions whenever possible. • Maintain reliable database utilization and record-keeping to support program compliance and reporting requirements. • Navigate Barriers and Advocate for Job Seekers • Communicate regularly with Job Seekers regarding their current barriers and the potential supportive services available to them. • Collaborate closely with Regional Workforce Development Managers to understand each Job Seeker's unique history, barriers, and service needs. • Make appropriate referrals and facilitate active Job Seeker engagement with service providers to ensure clients leverage the maximum benefits available

• Responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination • Lead people through a person-centered planning process • Develop person-centered plans • Guide them through a budgeting process • Advocate for them with Regional Centers • Assist customers with finding tailored support services, community supports, activities, and direct support staff

• Provides care management support to a panel of patients who require specialty services integrated and in support of their overall plan of care. • Interacts with and supports the specialty care providers, primary care providers and the interdisciplinary care team across the continuum of care. • Assesses, plans, implements, documents, coordinates, monitors, evaluates, and updates the plan of care by collaborating with all members of the health care team to provide evidenced-based care. • Works to establish collaborative processes that promote quality and cost-effective care that optimizes the physical and psychosocial health of patients. • Responsible for supporting decisions that impact health care outcomes, resource allocation and customer experience. • Engages in quality improvement initiatives and program development.

• Engaging daily with clients and teammates to build and sustain positive relationships • Monitoring device readings and managing inbound calls • Assessing patient alerts and determining response requirements • Entering patient information into appropriate systems • Explaining products or services and answering client questions • Assisting with enrollment of new clients and supporting existing clients • Troubleshooting devices and reporting malfunctions • Participating in other projects or duties as assigned