• Provide excellent customer service to partners when working with users on site at remote locations and through phone support. • Strong troubleshooting and analytical skills required to resolve complex issues. • Develop and maintain accurate site documentation for sites that are in your assigned region. • Excellent communication skills with other team members, providing technical assistance when necessary. • Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests.

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. • Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. • Follow all policies, procedures, and adhere to work schedule. • Ask customers open ended questions and listen to responses about their projects and product needs. • Describe features and benefits of merchandise as well as steps involved in completing projects. • Demonstrate product and services knowledge in answering customer questions. • Identify opportunities to engage customers in other services programs.

• Perform remote ophthalmic triage by assessing patient symptoms • Obtain ocular and medical histories • Evaluate the urgency of visual complaints using established protocols • Determine appropriate disposition, including urgent, emergent, or routine care • Coordinate patient care by monitoring and responding to real-time communications • Collaborate with scheduling teams and providers • Review, prioritize, and respond to electronic medical record messages • Document patient encounters, triage assessments, clinical recommendations, and provider communications • Provide patient education regarding eye conditions, treatment plans, medications, and symptoms requiring escalation of care • Participate in quality assurance activities

• Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment. • Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance. • Diagnose and resolve operational issues accurately, safely, and professionally. • Travel within the assigned local market and occasionally beyond, as required by business needs. • Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues. • Complete installations, equipment deliveries, and removals in accordance with company standards. • Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require. • Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements. • Recommend repair, replacement, or service options to customers when appropriate. • Promote service agreements and additional service work to support customer needs and equipment reliability. • Leverage technical support from head office or other internal resources when needed. • Complete service documentation, reports, and administrative requirements accurately and on time. • Follow all company safety standards, customer site requirements, and applicable regulatory requirements.