Smardt Chiller Group

• Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment. • Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance. • Diagnose and resolve operational issues accurately, safely, and professionally. • Travel within the assigned local market and occasionally beyond, as required by business needs. • Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues. • Complete installations, equipment deliveries, and removals in accordance with company standards. • Maintain availability for on-call emergency service, typically approximately one week every one to two months, or as business needs require. • Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements. • Recommend repair, replacement, or service options to customers when appropriate. • Promote service agreements and additional service work to support customer needs and equipment reliability. • Leverage technical support from head office or other internal resources when needed. • Complete service documentation, reports, and administrative requirements accurately and on time. • Follow all company safety standards, customer site requirements, and applicable regulatory requirements.

• Provide technical support and field service on indoor and outdoor Smardt chillers. • Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance. • Service and troubleshoot chillers in the field, either within the local market or while traveling as required. • Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts. • Interact with customers to provide guidance on the operation and maintenance of their equipment. • Diagnose and resolve customer operational problems accurately and professionally. • Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards. • Participate in the monitoring and maintenance of chiller systems. • Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs. • Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues. • Ensure all tools, testing devices, and equipment are maintained in good and safe working order. • Ensure repairs and maintenance for testing equipment are performed in a timely manner. • Provide customers with appropriate recommendations regarding repair or replacement of existing equipment. • Promote add-on work or service agreements where appropriate to support customer needs. • Utilize technical support available through head office when additional troubleshooting assistance is required. • Complete service documentation, reports, and administrative requirements accurately and on time. • Follow all company safety standards, customer site requirements, and applicable regulatory requirements. • Assist head office and management with other related duties as required.

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, SMARDT is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, SMARDT continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future. We're Looking For a Technical Support Specialist Work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States. What You'll Do: Analyzing data remotely gathered from site to diagnose issues. o Being deployed to site to work directly with equipment and parties related. o Participating in RCA/8D team activities o Working with Suppliers (technical matters) o Working with Engineering, Controls, Manufacturing and Quality - Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to: o Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development o Mobilize to site as required to better understand operational challenges, gather data and interface with clients o Arrange support from adjacent departments as needed - Corrective and containment actions What You'll Bring: Experience: - Practical experience with oil free chillers and magnetic bearing compressors Education/Certifications: - Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years) Core Competencies - Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement - Resilient, flexible, self-motivated - Work well autonomously and in a team environment - Able to work efficiently and communicate clearly under pressure - Excellent relationship management skills with the ability to engage, negotiate and manage customer needs - Able to drive results, maintain and/or improve customer satisfaction What We Offer: - Competitive compensation. - Health and Dental Benefits from day 1. - 401K matching program. - A collaborative global environment with opportunities for growth. Equal Employment Opportunity Statement SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. As part of our hiring process, SMARDT conducts background checks in compliance with applicable laws. Please note that SMARDT does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee. Location Phoenix, Arizona (Remote) Department BUSINESS OPTIMIZATION GLOBAL STRATEGY Employment Type Full-Time Minimum Experience Experienced

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're Looking For a Technical Support Specialist to work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States. What You'll Do: - Analyzing data remotely gathered from site to diagnose issues. - Being deployed to site to work directly with equipment and parties related. - Participating in RCA/8D team activities. - Working with Suppliers (technical matters). - Working with Engineering, Controls, Manufacturing and Quality. - Participating in activities related to continuous improvement of Smardt products, including but not limited to: - Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development. - Mobilize to site as required to better understand operational challenges, gather data and interface with clients. - Arrange support from adjacent departments as needed. - Corrective and containment actions. Qualifications - Practical experience with oil free chillers and magnetic bearing compressors. - Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years). Requirements - Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement. - Resilient, flexible, self-motivated. - Work well autonomously and in a team environment. - Able to work efficiently and communicate clearly under pressure. - Excellent relationship management skills with the ability to engage, negotiate and manage customer needs. - Able to drive results, maintain and/or improve customer satisfaction. Benefits - Competitive compensation. - Health and Dental Benefits from day 1. - 401K matching program. - A collaborative global environment with opportunities for growth.

• Develop and execute a comprehensive territory sales plan for assigned territory aligned to annual revenue objectives. • Meet or exceed assigned bookings quota through disciplined pipeline development and opportunity pursuit. • Ensure accurate monthly and quarterly forecasts using CRM tools. • Maintain appropriate pipeline coverage (3–5× quota) and proactively grow the opportunity base. • Identify, recruit, and develop a high-performing network of Sales Representatives (SSRs) across the designated region. • Deliver training, capability development, product briefings, and ongoing commercial support to SSR partners. • Lead sales pursuits from early-stage identification through proposal, negotiation, and closing. • Conduct regular account and opportunity reviews to understand priorities, risks, and win strategies. • Work closely with Sales Application Engineers (SAEs) to develop accurate and competitive proposals.

• Responsible for driving order intake and building a high-quality pipeline. • Expand Smardt’s market penetration and develop a strong sales channel. • Engage directly with consulting engineers, end users, contractors, developers, and sales representatives. • Develop and execute a territory sales plan aligned to revenue objectives. • Meet or exceed assigned bookings quota through pipeline development. • Identify and recruit a network of Sales Representatives across the region. • Lead sales pursuits from identification through closing. • Collaborate with Sales Application Engineers and internal teams.

• Develop and execute a comprehensive territory sales plan for assigned territory aligned to annual revenue objectives • Meet or exceed assigned bookings quota through disciplined pipeline development and opportunity pursuit • Ensure accurate monthly and quarterly forecasts using CRM tools • Maintain appropriate pipeline coverage (3–5× quota) and proactively grow the opportunity base • Identify, recruit, and develop a high-performing network of Sales Representatives (SSRs) across the designated region • Lead sales pursuits from early-stage identification through proposal, negotiation, and closing • Build long-term relationships with key decision-makers, influencers, and strategic accounts