• Reporting to the Service Director, the Travelling Wind Farm Service Technician provides critical operational support across our national fleet. • This role is pivotal in maintaining site performance, offering on-site technical leadership, and driving rapid troubleshooting of complex electrical assets. • You will serve as a support interface between site management, internal engineering teams, and our clients to ensure maximum turbine availability and fleet optimization. • This role will require you to travel frequently to our different wind farm sites.

• Reporting to the Service Director, the Travelling Wind Farm Service Technician provides critical operational support across our national fleet. • This role is pivotal in maintaining site performance, offering on-site technical leadership, and driving rapid troubleshooting and support of up tower repairs on mechanical assets. • You will serve as a support interface between site management, internal engineering teams, and our clients to ensure maximum turbine availability and fleet optimization. • This role will require you to travel frequently to our different wind farm sites.

• Provide excellent customer service to partners when working with users on site at remote locations and through phone support. • Strong troubleshooting and analytical skills required to resolve complex issues. • Develop and maintain accurate site documentation for sites that are in your assigned region. • Excellent communication skills with other team members, providing technical assistance when necessary. • Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests.

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible. • Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned. • Follow all policies, procedures, and adhere to work schedule. • Ask customers open ended questions and listen to responses about their projects and product needs. • Describe features and benefits of merchandise as well as steps involved in completing projects. • Demonstrate product and services knowledge in answering customer questions. • Identify opportunities to engage customers in other services programs.