• Collaborate with clients to capture payroll requirements and guide them through workshops, questionnaires, and configuration steps. • Coordinate payroll system setup and configuration. • Validate payroll solutions and integrations, ensuring compliance with legal payroll regulations. • Assist with data mapping, migration, and validation to ensure accuracy across systems. • Support YTD data preparation and confirm readiness for go-live. • Manage system testing phases, including SIT, UAT, E2E, and parallel runs. • Address system and integration issues, and coordinate defect resolution with global teams. • Oversee go-live activities, ensuring accurate configurations and data readiness. • Provide insights and solutions for client-specific updates and configurations. • Manage post-payroll configurations and address outstanding client-specific updates. • Document workflows and processes, and transfer knowledge to local and global teams for system maintenance. • Track project progress, report to project managers, and ensure deadlines are met.

• Create and influence the next phase of the Global Payroll and Time transformation roadmap, driving digital transformation by deploying Artificial Intelligence agents, Robotic Process Automation, and live Middleware Application Programming Interface integrations to build an exception-free payroll ecosystem. • Formulate and enforce global payroll policies, maintaining strict accuracy of financial information while ensuring unwavering compliance with Sarbanes-Oxley Act (SOX) frameworks, regional data residency laws (such as General Data Protection Regulation, Personal Data Protection Act, and Lei Geral de Proteção de Dados), and stringent digital tax mandates. • Partner closely with Global Benefits, Total Rewards, Finance, Treasury, and Legal teams to design and maintain robust, integrated end-to-end data flows across global benefits, equity, and allowances while overseeing the payroll integration of new business Mergers and Acquisitions. • Oversee the final phase of a multi-year effort to transition remaining countries into a single outsourcing vendor solution (Strada), managing performance to deliver exceptional services. • Lead, coach, and reskill the global Iron Mountain Payroll delivery team, shifting traditional operational staff to focus on process management, data analysis, and continuous improvement across remote, cross-cultural, and matrixed lines.

• Process day to day payroll activities in an efficient, accurate, and timely manner while ensuring compliance with payroll policies and regulatory requirements. • Calculate, compile, validate, and submit payroll transactions and adjustments for assigned employee populations. • Process complex payroll scenarios including union payroll, expatriate payroll, off cycle payments, special earnings, and other nonstandard pay situations. • Calculate miscellaneous pay components in compliance with federal, state, and local payroll and tax requirements. • Create, review, audit, and process manual checks and special payroll payments. • Prepare and validate manual upload files and supporting data used in payroll processing. • Perform payroll entries and review activities related to garnishments, deductions, and special payroll transactions. • Support employee receivables and overpayment recovery processes. • Detect, research, troubleshoot, and resolve routine and complex payroll anomalies and processing issues. • Support employee escalations and provide advanced payroll guidance to help desk and shared services teams. • Research and process tax adjustments and support resolution of complex payroll and tax matters. • Partner across Payroll, Time & Labor, HR, Finance, and other business groups to identify and resolve recurring operational issues. • Support system enhancements, integration testing, User Acceptance Testing (UAT), and implementation activities. • Lead small scale process improvement initiatives focused on increasing payroll accuracy, reducing manual effort, and improving operational efficiency. • Develop, maintain, and update process documentation and standard operating procedures. • Provide training, onboarding support, mentorship, and guidance to Payroll Operations Specialists and new team members. • Support special projects and perform other duties as assigned.

• Own and manage the payroll calendar, ensuring adherence to established timelines, milestones, and deliverables. • Establish and enforce payroll cycle governance, including clear controls, checkpoints, and accountability across stakeholders. • Oversee pre-payroll data validation processes to ensure accuracy and completeness of employee data prior to payroll processing. • Lead the identification, tracking, and resolution of payroll exceptions, ensuring timely and accurate outcomes. • Manage relationships with payroll providers and third-party administrators, ensuring adherence to service level agreements (SLAs). • Oversee administration of wage garnishments, ensuring compliance with federal, state, and local regulations. • Lead payroll audit and reconciliation processes, ensuring accuracy and completeness prior to final sign-off.